1. Employee Morale In Hard Times The Director

2. Director Sets the Tone Operations Communication initiative: walk around and ask supervisors in their area Agree upon adjustments to meet new conditions Some try to do the same with fewer people, others cut back services as they are cut.

3. Director Sets the Tone Staff Loosen up Be flexible with time off, schedules, dress codes PARTY on work time, provide/allow snacks Say Thank you, acknowledge the situation and staff efforts

4. Users Change Partner with staff—hard times change patterns of use—ask staff to observe Let the staff experiment with different solutions of their own Discuss progress, trends and listen

5. Attitudes, Reactions How the Director reacts to successes and short falls is key—Offer to help with problems If you spend time fixing the problem instead of the blame, you won’t have the problem Help out—work Saturdays, work backup when busy

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