1. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Ensuring Quality Feedback Reports: The Tech Editing Process for 2014 Briefing for Senior and Alumni Examiners

2. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Our Objectives Review steps of the two phases (Part 1 and Part 2) of the tech editing process, as revised in 2013. Share process improvements based on your input. Point you to resources for tech editing.

3. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige 2014 Tech Editing Process: Part 1 l Before the consensus call, o tech editors will review the teams draft work (focusing on 3 areas: comment conflicts, comment/scoring alignment, and tone based on the applicants view ); o tech editors will give direct feedback to the team leader; and o team leaders will share the feedback with the team, as appropriate.

4. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige 2014 Tech Editing Process: Part 2 l After the scorebook is finalized in BOSS, o tech editors will help Baldrige staff review the quality of scorebooks (completing five comprehensive editing tasks); o team leaders may be contacted again by tech editors with questions (e.g., to clarify comments); and o team leaders may share additional feedback with the team, as appropriate.

5. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Additional Improvements Based on Your Input (Thank you!) 1. Send applications to tech editors several weeks before R-3 review. 2. Give tech editors access to BOSS. 3. Allow some flexibility in tech editor/team leader communications (e.g., feedback can be posted in BOSS if agreed upon). 4. Be sure team leaders are aware of two-part tech editing process. 5. Try to keep the same tech editor with team for both phases. 6. Focus on fewer tasks in part 1 tech editing (2014: comment conflicts, comment/scoring alignment, tone from applicant view).

6. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Where Can You Find Tech Edit Resources?

7. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Benefits of the Two-Part Process l Applicant: Best-quality feedback l Team Leader: Feedback to improve and feedback to celebrate teams work l Tech Editor: Time saved by noting concerns earlier in the process

8. 2014 Baldrige Performance Excellence Program | www.nist.gov/baldrige Call to Action l Alumni: Please let us know if you are interested in serving as a tech editor this year. (Sign up today or e-mail us before June.) l Seniors: Please consider the tech editors role in your teams planning to maximize this support (e.g., be sure to communicate scheduling that may impact the tech editors R-3 review, share feedback with team members to help them improve comments). Thank you!