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Overview of Citi's Oracle E-Business Suite Implementation with a Global Single Instance Strategy Session ID: CON3458 Citi | Chief Technology Office (CTO)

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Presentation on theme: "Overview of Citi's Oracle E-Business Suite Implementation with a Global Single Instance Strategy Session ID: CON3458 Citi | Chief Technology Office (CTO)"— Presentation transcript:

1 Overview of Citi's Oracle E-Business Suite Implementation with a Global Single Instance Strategy Session ID: CON3458 Citi | Chief Technology Office (CTO) | Global Functions Technology Services (GFTS) Information Classification: Public Shirish Ghade, Tarun Gulati September 28 – October 2, 2014

2 Citi | CTO | GFTS Information Classification: Public Citi Overview Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management. 2

3 Citi | CTO | GFTS Information Classification: Public Overview of Citi’s Implementation of the Oracle E-Business Suite (EBS) Citi’s Oracle EBS system enables employees, using a web browser, to request goods and services, obtain approvals electronically, and pay for the goods and services purchased. This global initiative uses financial applications encompassing Accounts Payable, Fixed Assets, Expense General Ledger, and Procurement to leverage the power of a single integrated database with common data processes and standards. Citi’s Oracle EBS system meets funding and prepaid accounts requirements, handles Citigroup legal entity and asset location codes, and maintains a structured approval process that meets Citigroup standards. The Internet Procurement application is integrated with Oracle's Global Exchange (an electronic market place), which hosts supplier catalogs; and the Accounts Payable application supports electronic submission of supplier invoices, as well as electronic payments via existing Citigroup payments services. Citi’s Oracle EBS system also includes an innovative web-based, decentralized invoice entry feature, e-Invoice, that can be used where appropriate. Vision: Consolidate multiple legacy systems to one solution by implementing Citi’s Oracle EBS system in all Countries that Citi has businesses in and capture near 100% of expenses. 3

4 Citi | CTO | GFTS Information Classification: Public E-Business Suite Modules & Module Architecture E-Business Modules Internet Procurement Purchasing Accounts Payable Fixed Assets Expense General Ledger Project Accounting Accounts Receivable Note: Self-Service Banking is an application that allows employees to enter their bank information for expense reimbursements. e-Invoice is a self-service web based tool for entering invoices. CTE (Citi Travel and Expense) is a self-service web based tool for entering travel and entertainment expenses. BAW is a business activity data warehouse used for reporting and analytics. 4

5 Citi | CTO | GFTS Information Classification: Public Software Technology Components Platforms: UNIX (RED HAT Red Hat Linux Advanced Server v5) – E-Business Suite Application and Database Servers WINTEL Operating Systems (MS Windows Server 2003/2008) – Imaging/Fax Application Servers Languages: HTML, JavaScript, Java, JSP, SQL, PL/SQL, C-shell, Korn shell, Oracle Forms & Reports RDBMS: Oracle v11G Rel 2 with 3 node Oracle RAC – E-Business Suite Microsoft SQL Server SQL Server 2008 use with RightFax Software (PO Faxing) Supporting Software: Oracle e-Business Rel IBM STERLING COMMERCE Connect:Direct (aka NDM) v4.0 o HP Project and Portfolio Management (PPM) Deployment Management module version 9.14 o VERTEX Sales Tax Q Series v4 CA FKA COMPUTER ASSOCIATES Siteminder (Corporate SSO) 6.0 Oracle Discoverer v OPEN TEXT RightFax 9.4 CA FKA COMPUTER ASSOCIATES Autosys Job Management R11.3 SERENA SOFTWARE / MERANT PVCS Version Manager APACHE SOFTWARE FOUNDATION Apache HTTP Server v1.3 Oracle Preventive Controls Governor Oracle Preventive Controls Governor v 7.3 Oracle BI Publisher and Oracle Developer Suite 10g Oracle WebCenter Imaging v11 and Kofax for Payables - Markview System v7.01 o Oracle Portal v Oracle Dataguard v11g 5

6 Citi | CTO | GFTS Information Classification: Public Citi’s Oracle EBS system is live in 55 countries. User Metrics All Citi employees/temps are auto provisioned (260K) Approximately 100K Active Users 4,000 Average Peak Concurrent Users Country Coverage 6

7 Citi | CTO | GFTS Information Classification: Public Modules Citi’s Oracle EBS system implemented the following Oracle E-Business Suite modules: Accounts Payables General Ledger Purchasing and Internet Procurement Fixed Assets Accounts Receivables Apart from the above, Citi’s Oracle EBS system also has custom/third party applications modules that have been tightly integrated: e-Invoice o Custom application developed by Citi for the end users to submit invoices. o Allows users to enter invoices o Follows the approval process o Imports the invoices to core AP Self Service Banking o Custom self-service application developed by Citi o Provides flexibility to the employees to enter/update their banking details o Optimizes the process, wherein employees do not have to send the banking details to VMU’s Modules / Customizations 7

8 Citi | CTO | GFTS Information Classification: Public Oracle localizations have been installed to cater to the country’s legal and regulatory requirements. Localizations 8

9 Citi | CTO | GFTS Information Classification: Public Purchasing (IP/PO) 9

10 Citi | CTO | GFTS Information Classification: Public Supplier Details & PO Metrics Purchase Orders FY 2012 PO Volume800K Daily Average PO Volume3K PO Transmission Method% XML29 FAX EDI5 Automated process to inactivate the suppliers for no invoicing or payment activity after certain number of months. Processing of suppliers through Vendor Maintenance Units (VMU) located in 5 countries. OFAC listing is used for determining prohibited vendors.

11 Citi | CTO | GFTS Information Classification: Public Accounts Payables (AP) 11

12 Citi | CTO | GFTS Information Classification: Public Fixed Assets (FA) 12

13 Citi | CTO | GFTS Information Classification: Public General Ledger (GL) 13

14 Citi | CTO | GFTS Information Classification: Public End of Day and Month End Autosys is the tool that Citi’s Oracle EBS system uses for scheduling concurrent program jobs. These jobs are monitored by a Citi job scheduling/monitoring team 24*7 to cater to round the clock operational global processing. This team also assists with manual starts and restarts as necessary. There is a high complexity of dependency defined between these jobs in order to cater to the cut off times for the payments, GL interfaces, interface partners and also the operational processing times. For failure of each job, issue triage and escalation mechanism have been defined. Daily regional notifications are sent regarding job status, failures and cut-off to integration system partner status. Job Scheduling and Interfaces

15 Citi | CTO | GFTS Information Classification: Public Operational Processing has the below high level functions : AP shop FA activities Recon and GL maintenance Procurement Regional Service Centers (RSC) are used for processing. Regional Help Desk Support teams are used to assist users. Production Support Citi’s Oracle EBS system uses Managed Services. Operational Process, Regional Service Centers, Help Desk

16 Citi | CTO | GFTS Information Classification: Public Patches are applied semi-annually. Oracle Patch Wizard tool is utilized to obtain the recommended list of patches. Latest QSP’s are bundled with the semi-annual patching process. Regression testing is performed for the semi-annual patching process. High Volume and Countries with complex processes are involved in the patch testing process. Patch Strategy

17 Citi | CTO | GFTS Information Classification: Public Current Issues Database size continues to grow, thus there is a need for an archive and purge strategy, as well as a tool Accounting issues Trial balance issues Slow progress on Oracle resolving identified application vulnerability testing issues Semi-Annual Patching – extensive time and effort required

18 Citi | CTO | GFTS Information Classification: Public Future Plans Upgrade to E-Business Suite Upgrade to Oracle WebCenter Portal v11 Implement Oracle Endeca Implement Oracle Application Testing Suite (OATS) Upgrade to E-Business Suite 12.2 Implement replacement product for Oracle Discoverer

19 Citi | CTO | GFTS Information Classification: Public Shirish Ghade GFTS Project Manager & Application Manager Tarun Gulati GFTS Development Manager © 2014 Citigroup Inc. CITI and Arc Design is a registered service mark of Citigroup Inc. Thank You 19


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