Presentation on theme: "Overview of Citi's Oracle E-Business Suite Implementation with a Global Single Instance Strategy Session ID: CON3458 Shirish Ghade, Tarun Gulati September."— Presentation transcript:
1 Overview of Citi's Oracle E-Business Suite Implementation with a Global Single Instance Strategy Session ID: CON3458Shirish Ghade, Tarun GulatiSeptember 28 – October 2, 2014Citi | Chief Technology Office (CTO) | Global Functions Technology Services (GFTS)Information Classification: Public
2 Citi OverviewCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.
3 Overview of Citi’s Implementation of the Oracle E-Business Suite (EBS) Citi’s Oracle EBS system enables employees, using a web browser, to request goods and services, obtain approvals electronically, and pay for the goods and services purchased.This global initiative uses financial applications encompassing Accounts Payable, Fixed Assets, Expense General Ledger, and Procurement to leverage the power of a single integrated database with common data processes and standards.Citi’s Oracle EBS system meets funding and prepaid accounts requirements, handles Citigroup legal entity and asset location codes, and maintains a structured approval process that meets Citigroup standards.The Internet Procurement application is integrated with Oracle's Global Exchange (an electronic market place), which hosts supplier catalogs; and the Accounts Payable application supports electronic submission of supplier invoices, as well as electronic payments via existing Citigroup payments services.Citi’s Oracle EBS system also includes an innovative web-based, decentralized invoice entry feature, e-Invoice, that can be used where appropriate.Vision: Consolidate multiple legacy systems to one solution by implementing Citi’s Oracle EBS system in all Countries that Citi has businesses in and capture near 100% of expenses.
4 E-Business Suite Modules & Module Architecture E-Business ModulesInternet ProcurementPurchasingAccounts PayableFixed AssetsExpense General Ledger Project AccountingAccounts ReceivableNote:Self-Service Banking is an application that allows employees to enter their bank information for expense reimbursements.e-Invoice is a self-service web based tool for entering invoices.CTE (Citi Travel and Expense) is a self-service web based tool for entering travel and entertainment expenses.BAW is a business activity data warehouse used for reporting and analytics.
6 Country CoverageCiti’s Oracle EBS system is live in 55 countries.User MetricsAll Citi employees/temps are auto provisioned (260K)Approximately 100K Active Users4,000 Average Peak Concurrent Users
7 Modules / Customizations Citi’s Oracle EBS system implemented the following Oracle E-Business Suite modules:Accounts PayablesGeneral LedgerPurchasing and Internet ProcurementFixed AssetsAccounts ReceivablesApart from the above, Citi’s Oracle EBS system also has custom/third party applications modules that have been tightly integrated:e-InvoiceCustom application developed by Citi for the end users to submit invoices.Allows users to enter invoicesFollows the approval processImports the invoices to core APSelf Service BankingCustom self-service application developed by CitiProvides flexibility to the employees to enter/update their banking detailsOptimizes the process, wherein employees do not have to send the banking details to VMU’s
8 LocalizationsOracle localizations have been installed to cater to the country’s legal and regulatory requirements.
10 Supplier Details & PO Metrics Automated process to inactivate the suppliers for no invoicing or payment activity after certain number of months.Processing of suppliers through Vendor Maintenance Units (VMU) located in 5 countries.OFAC listing is used for determining prohibited vendors.Purchase OrdersFY 2012PO Volume800KDaily Average PO Volume3KPO Transmission Method%XML29FAX1650EDI5
14 Job Scheduling and Interfaces End of Day and Month EndAutosys is the tool that Citi’s Oracle EBS system uses for scheduling concurrent program jobs.These jobs are monitored by a Citi job scheduling/monitoring team 24*7 to cater to round the clock operational global processing. This team also assists with manual starts and restarts as necessary.There is a high complexity of dependency defined between these jobs in order to cater to the cut off times for the payments, GL interfaces, interface partners and also the operational processing times.For failure of each job, issue triage and escalation mechanism have been defined.Daily regional notifications are sent regarding job status, failures and cut-off to integration system partner status.
15 Operational Process, Regional Service Centers, Help Desk Operational Processing has the below high level functions :AP shopFA activitiesRecon and GL maintenanceProcurementRegional Service Centers (RSC) are used for processing.Regional Help Desk Support teams are used to assist users.Production SupportCiti’s Oracle EBS system uses Managed Services.
16 Patch Strategy Patches are applied semi-annually. Oracle Patch Wizard tool is utilized to obtain the recommended list of patches.Latest QSP’s are bundled with the semi-annual patching process.Regression testing is performed for the semi-annual patching process.High Volume and Countries with complex processes are involved in the patch testing process.
17 Current IssuesDatabase size continues to grow, thus there is a need for an archive and purge strategy, as well as a toolAccounting issuesTrial balance issuesSlow progress on Oracle resolving identified application vulnerability testing issuesSemi-Annual Patching – extensive time and effort required
18 Future Plans 2015 2016 Upgrade to E-Business Suite 12.1.3 Upgrade to E-Business SuiteUpgrade to Oracle WebCenter Portal v11Implement Oracle EndecaImplement Oracle Application Testing Suite (OATS)Upgrade to E-Business Suite 12.2Implement replacement product for Oracle Discoverer