Presentation on theme: "Knowledge Services : Making Libraries Relevant for the Future"— Presentation transcript:
1 Knowledge Services : Making Libraries Relevant for the Future by Dr. Sangeeta Kaul Network Manager , DELNETNew Delhi, IndiaWeb :
2 “We are drowning in information but starved for knowledge” “Knowledge can be regarded as the only unique resource that grows when shared, transferred and managed skillfully.”
3 IntroductionThe libraries and library networks are expanding their horizons – resources, services, clientale, reach, etc in the knowledge era.It is a service industry wherein the survival wholly depend on the quality of services being provided.
4 This has lead more and more institutions and organizations to grow as knowledge centric organizations.library professionals have to work as Knowledge Managers in such institutions and organizations.They have to impart Knowledge Services and make the knowledge resources available to its users.
5 Transition from Information Resources to Knowledge Resources
6 Information Resources Vs Knowledge Resources Information Resources Knowledge Resources1. Information resources The Knowledge resourcescontext independent are context dependentwhich are vital forconveying meaning, highlevel of context sensitivity.2. Information Resources The creation of knowledgecan easily be created by resources involvesthe Information specialized subject expertsspecialists, LIS and various tools andprofessionals techniques for knowledgeacquisition.
7 3. Information resources can Knowledge resource be created at low cost creation requires more cost.4. The reliability level is less. The reliability level is highsince it is peer reviewed bythe specialized experts.5. Information Resources Knowledge Resources offersdoes not provide any Decision support system inDecision Support system. problem solving.6. Information Resources is Knowledge Resources isnon-heuristic Heuristic i.e. It has selflearning information.7. Information Resources The importance of knowledgegets obsolete fast Resources grows with time.
8 Paradigm shift – Information Services to Knowledge Services
9 What is a Knowledge Service ? Knowledge Services can be described as means of exploiting and processing considerable masses of information resources making them available into useful knowledge.Knowledge Services provide useful filtered knowledge.It helps in building up a link between information and the uncovered tacit knowledge by the data mining or knowledge discovery technologies
10 Knowledge Services Architecture It is necessary for the LIS professionals to keep the architectural issues in mind before designing the knowledge services for their users.The Content ArchitectureFrom hierarchical display of the information content to the tri-dimensional (rich, hyperlinked, compounded multimedia information)2. The Technology ArchitectureThe Knowledge Technology tools and technologies including Knowledge maps, data mining, data visualisation.
11 3. The People Architecture The LIS Professionals to have adequate knowledge skills. A proactive collaborative knowledge sharing environment to be encouraged within an organisation. The Organization’s intellectual capital to be captured, organised, analysed and interpreted.
12 The value addition by the Libraries Libraries as Knowledge Mediators.Libraries as Publishers3. Knowledge Repositories /Digital Library
13 Knowledge Service Model(KSM) Information LayerKnowledge LayerKnowledge Services Layer
14 5. Expert Networks/Ask an Expert Service i CERN Ask an Expert Service (http://askanexpert.web.cern.ch)The service specialises in particle physics topics. The FAQ is also developed.ii Netwellness (www.netwellness.org)It is a non profit service that provides high quality information created and evaluated by Medical and Health Science Professionals. Ohio State University School of Public Health, The University of Cincinnati, the Case Western Reserve University are partners. The health care faculty from these universities serve as Knowledge Experts in the interactive “Ask an Expert Service”6. Knowledge Portals
15 Lessons Learned : Yet another initiative for knowledge sharing. 6. Knowledge PortalsExperience Information Systems .Librarians compile the information from the product managers and assimilated the data concerning various projects.Lessons Learned : Yet another initiative for knowledge sharing.
16 7. Knowledge Service Centre Library and Information Centres now have to get re-modelled as Knowledge Service Centres.
17 7. Knowledge CafesThe concepts of Knowledge Cafes are fast emerging. The Knowledge Cafes creates the ambience of a café wherein the users feel much relaxed and the environment is conducive for knowledge sharing activities.Northern Sydney Institute in Australia (www.icvet.tafensw.edu.au)Thomas Scientific Knowledge Café (www.isiswebofknowledge.com)
18 9. Decision Support Systems (DSS) The knowledge driven decision support system has specialised problem solving expertise and the expert has knowledge about a particular domain, the problems existing within that domain and to impart the necessary skills for resolving these problems. It carries immense value in healthcare, medicine, agriculture, etc.UK National Knowledge Service provides Clinical Decision Support System (CDSS) wherein the system (software) is designed to directly aid in clinical decision-making in which the individual characteristics of a patient are matched with the computerised knowledge base.
19 Knowledge Services – Some Initiatives : CII & PFS Knowledge Services (www.cii.co.uk/knowlege)ii. IDS Knowledge Service, U.K. (Institute of Development Studies)iii USAID Knowledge Services Center (http://library.info.usaid.gov)
20 Knowledge Delivery in the 21st Century The Library Professionals should become the Certified Knowledge Service Professionals and must work as knowledge specialists.The Libraries should serve as the Knowledge Service Centre.The Libraries should help their respective organisations in capturing the tacit knowledge available with the researchers and scholars of their organisations, analyse it and finally interpret and customise it for future consumption.