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Bankers Life & Casualty

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1 Bankers Life & Casualty

2 Providing generations of support, since 1879
Established in 1879, Bankers Life and Casualty Company is today one of the largest and most respected insurance companies in the United States focused exclusively on the needs of senior Americans. Bankers services the needs of seniors through a broad portfolio of quality, competitive insurance products including long term care, life, annuities and medicare supplement; a national sales force of professionally trained career agents; and a dedicated group of long tenured, highly capable home office employees. Understanding the financial needs of seniors. At Bankers, it is our focus, our commitment, our business. With offices in cities and towns throughout the country, our professionally trained agents are available to personally address your unique needs and objectives. To learn more about how Bankers can help you, please click here to find your local Bankers office. Bankers Life and Casualty Company is domiciled in Illinois, and licensed in every state and the District of Columbia except New York (NAIC 61263).

3 Living History: Bankers Celebrates 125 Years
On January 17, 2004, Bankers Life and Casualty Company celebrated its 125th year of existence. It's longevity alone is remarkable. The company survived the economic peril of the Great Depression and continued operations through two World Wars. It has witnessed the rise of American industry in the 1800s and the ongoing technological revolution of the 21st century. What is more remarkable is how Bankers evolved from a group of 19th century hotel owners and workers in need of insurance into one of America's leading providers of lifestyle protection and retirement savings solutions for seniors. The Bankers story is a tale of change and innovation - one of struggle and triumph.

4 Living History: Bankers Celebrates 125 Years
The Early Years Bankers' predecessor company, the Hotel Men's Mutual Benefit Association of the United States and Canada, commenced operations on January 17, Fifty-six years later, in 1935, Chicago insurance man John D. MacArthur borrowed $2,500 to purchase an insolvent Bankers Life and Casualty Company from the Illinois Department of Insurance. Hotel Men's Mutual Benefit Association, the Illinois Standard Life Insurance Company and Bankers Life and Casualty Company merged in 1942 to form one company, operating under the Bankers Life and Casualty Company name. John D. MacArthur became president of the merged companies in 1945.

5 Living History: Bankers Celebrates 125 Years
Innovation, Strength and Stability MacArthur studied the sales methods of the great American manufacturers who had mass marketed soaps, toothpaste, cosmetics, foods and branded merchandise of all kinds. He saw traditional methods of selling insurance as both expensive and wasteful and reasoned that if he could reduce the high cost of selling, he could reduce the cost of insurance and make coverage affordable to the common man. From Bankers' north side Chicago Home Office on Lawrence Avenue, MacArthur developed the concept of mass marketing low cost health insurance policies through the mail and Bankers' business began to boom. Its meteoric rise to success during the late 1940s and early 1950s was unparalleled. Bankers quickly went from a pre-WWII home office staff of 50 to over 2,000 employees. Bankers' sales force, then commonly referred to as "White Cross Men", canvassed the country and Bankers' White Cross logo became a symbol of strength and stability. In 1945 Bankers Life and Casualty Company operated solely in Illinois and total premium was only slightly over $1 million. By the end of 1956, the White Cross Plan spanned most of the nation and Bankers' life insurance in force totaled over a half billion dollars. Bankers Life and Casualty Company had become the largest individual insurer in the health and accident field.

6 Living History: Bankers Celebrates 125 Years
A Pioneer in the Senior Market In the 1960s, Bankers turned its attention to a new frontier, America's growing senior population. The Medicare bill, which provides health insurance for elderly Americans under social security, was signed into law by President Lyndon Johnson on July 30, Shortly thereafter, Bankers became one of the first companies in America to offer Medicare supplement insurance. In the 1970's, Bankers went on to become one of the first companies to develop and market nursing home insurance. Bankers expanded its portfolio of products to include retirement savings products by entering the fixed annuity business in 1977. At the time of MacArthur's death in January 1978, Bankers' assets had surpassed $1 billion. Without the foresight of MacArthur and others at Bankers in the 1960s, Bankers would be a very different company today.

7 Living History: Bankers Celebrates 125 Years
Bankers Today and Tomorrow Bankers' vision is to become America's leading provider of lifestyle protection and retirement savings solutions for seniors. The company is market focused rather than product focused, and is well positioned to achieve this goal. It is the only broad-based financial services organization in the nation that is willing and able to make the claim "We Specialize in Seniors."

8 Company History 1940s 1950s 1879 1930s 1960s 1970s 1980s 1990s 2000s
In 1985, Bankers releases its first comprehensive Long Term Care insurance product, positioning the company as an industry leader in health insurance for seniors. In 2001, Bankers retains Dick Van Dyke as its spokesperson. In 2002, Bankers adds Colonial Penn Life Insurance Company to its operations. Bankers Life and Casualty Company begins operations in Chicago insurance man, John D. MacArthur, purchases the company from the Illinois Insurance Department in 1935 for $2,500. In 1966, Bankers enters the senior market, becoming one of the first insurers to develop and offer Medicare Supplement Insurance. 1940s 1950s 1879 1930s 1960s 1970s 1980s 1990s 2000s Hotel Men's Mutual Benefit Association of the United States and Canada, the predecessor company to Bankers Life and Casualty Company, commences operations. Hotel Men's Mutual Benefit Association of the United States and Canada, the Illinois Standard Life Insurance Company and Bankers Life and Casualty Company are merged to form one company, under the name of Bankers Life and Casualty Company. In 1972, Bankers pioneers the development and marketing of Nursing Home Insurance. In 1977, Bankers enters the fixed annuity business, expanding its portfolio of senior market health insurance products to include retirement savings. In 1993, Bankers moves its Home Office to Merchan-dise Mart in down-town Chicago. In the early '90s, introduces its first senior life insurance product. Agents can now offer customers a full portfolio of health, life and annuity products designed specifically for seniors.

9 Customer Testimonials
"I was in the hospital and had surgery... And when you get those bills, you get a little, oh boy - now what am I going to do. But then I think of Bankers, and I know they're going to take care of me."   — Jennie Zastrow "Bankers specializes in seniors - and that's what we are. In my age bracket, I need insurance that covers seniors, and I know I'm going to be covered by Bankers, so I'm very satisfied."   — Merle Zastrow "I feel secure with Bankers, I really and truthfully do."   — Shirley Caponigri "I'm so glad I got Bankers, I wouldn't have anything else... You can look to Bankers. They're there when you need them.“ — Charlene LaMar "My grandmother used Bankers, and I feel I can trust the company. Bankers has a good reputation and I feel like despite what happens with my health, that they will be there for me."   — Carole Finnell "Bankers can provide the information timely and accurately whenever I need it. If something happens to me, my family can rely on them."   — Dr. Mou-Ying Fu Lu "I think the history tells us Bankers is the company we can rely on... They have already been here more than one hundred years. Bankers is the company that is going to be there when you really need them."   — Dr. Sunny Lu

10 Bankers Community Partnerships
We're proud to specialize in seniors and support the causes that affect our extended family. Click here to learn more about our partnerships with the Alzheimer's Association, the International Longevity Center and Meals on Wheels.

11 Bankers Community Partnerships
Alzheimer's Association Experts estimate that more than 4.5 million Americans suffer from Alzheimer's disease. By 2030, that number is likely to approach 7.7 million as the youngest Baby Boomers celebrate their sixty-fifth birthdays. The Alzheimer's Association is leading the fight against this disease through funding for research, support for patients, caregiver services and public advocacy. In the past year, Bankers' relationship with the Association has grown, thanks largely to the generosity of policyholders and the efforts of our agents and employees. As the premier corporate sponsor of the Rita Hayworth Gala in Chicago and as a full sponsor of the Association's Ronald Reagan Institute Research Grant at Harvard, Bankers continues to provide meaningful financial support in our search for a cure. In addition to funding these Association programs, we're also proud to sponsor a homegrown fundraising event called Forget Me Not DaysSM. Each May, agents and employees around the country distribute specially marked packages of Forget-Me-Not seeds to raise public awareness and collect donations for the Alzheimer's Association. This year's event raised more than $84,000, thanks to hundreds of volunteers and Bankers' employees in more than 50 cities lending their support. To learn about our Alzheimer's sponsorship programs, please review our press releases For more information about the Alzheimer's Association, or to find your local chapter visit

12 Bankers Community Partnerships
            Bankers Community Partnerships Meals On Wheels All too often, chronic illness and injury limit seniors' mobility, making simple acts like shopping for groceries impossible. For housebound seniors, Meals on Wheels delivers more than just a hot meal. Volunteers also offer words of encouragement and a connection to the outside world. In 2003 Bankers renewed our commitment to funding the Meals on Wheels program. As the premier corporate sponsor for Meals' Celebrity Chef Brunch, Bankers donated more than $20,000 to the cause. Since 1987, Meals on Wheels has served more than 1,000,000 meals to over 100,000 recipients in Chicago alone. For more information, please visit International Longevity Center In 2003, Bankers also renewed our commitment to the ILC. The International Longevity Center's mission is to help societies address the issues of aging positively by focusing on seniors' achievements and contributions to society. In addition to sponsoring research and advancing education, our support helps the ILC promote programs specifically created for seniors, like walking to increase daily activity and improve health. For more information, please visit

13 Long Term Care Research: Aging in America
In 2004, Bankers Life and Casualty Company sponsored "Aging in America: Planning for Long Term Care" a survey that reveals attitudes about aging, including those on long term care planning. A summary of the survey is available for use by the media. Please reference Bankers Life and Casualty Company when mentioning the survey. To download a summary of the Aging in America study, please click here. Note: This summary is a PDF file. In order to download and view a PDF file, you will need Acrobat Reader Software. If you do not have Acrobat Reader and wish to download it for free, click here to visit the Adobe Acrobat Reader website

14 Contact Us We're here to answer your questions and help you find the coverage you need. There are several options for contacting us, so please choose the one that's most convenient for you. Find an Agent: Our professional sales agents are well qualified to provide you with insurance advice. To find the address and phone number of the closest office, please use our Branch Office Locator, or call us toll-free: If you are interested in a sales career at Bankers Life and Casualty, please use our Branch Office Locator and contact your local office. Have an Agent Contact You: To have an agent contact you directly, Fill Out This Form. Us: To reach our Customer Service areas use E-PAL (Electronic Policyholder Access OnLine), our service for handling policyholder service issues. It's easy to reach us... just Click Here to send us an . For security purposes and to save time, be prepared to provide your name, address, policy number, date of birth and the last four digits of your Social Security Number. We'll send a response, via regular mail, within two business days.

15 Contact Us Call Us Toll Free for Service and Claims Questions:
For policy service or claims questions please consult the following list. All you need is a touch-tone phone, your policy number and your social security number (last four digits). If you do not have a touch-tone phone, please call us toll free at For Health Policy non-claim questions call: For Health Policy claims questions call: Life Policy Inquiries call: Annuity Policy Inquiries call: Call Our General Information Line: Write to Us: Bankers Life and Casualty Company 222 Merchandise Mart Plaza Chicago, IL 60654

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