1. Effective Interview Skills 成功面试要诀 SUDDHODAN BAIDYA Jan 4th, 2012 www.successbc.ca

2. Topics to be covered Types of Interviews 面试的类型 Purpose of Interview 面试的目的 Popular Interview Questions 热门面试问题 Post Interview 面试后 2

3. Types of Interviews 面试的类型 Telephone Interview Physical Interview – Written – Verbal 3

4. Communication Skills 沟通技巧 Presentation Skills 演讲技巧 Multitasking Skills 多任务技巧 Time Management 时间管理 Problem Solving Skills 解决问题的能力 Organizational Skills 组织技能 Learning Skills 学习技能 Purpose of Interview Questions 面试的目的 Future Plan 未来计划 Stability 稳定性 Teamwork Skills 团队合作技巧 Motivation Skills 激励技巧 Research Skills 研究技巧 Stress Relieving Skills 压力缓解 技巧 Overall 总而言之 Capable of doing the job 出色完成工作的能力 4

5. Stages of the Interview Opening Questions about credentials, skills, and knowledge Situational and behavioural questions Closing

6. Things to do before the Interview Knowing the job you applied for 了解你申请的工作 Get prepared with Questions 准备面试问题 Telephone Interview Preparation 电话面试准备 Physical Interview Preparation 物理面试准备 Appearance preparation 外观准备 Often employers will ask: Why do you want to work here? What can you tell me about this company? 6

7. Knowing the job 了解工作 Review the job posting 查看招聘启事 Take special attention to the job duties and requirements 要特别 注意工作职责和要求 Research the company 研究职业, 研究公司 – Visit their website 访问他们的网站 – Go to the library and look up the company 去图书馆和查找公司 – Know recent and past events/news 了解最近的和过去的事件 / 新闻 Mission statement Company goals 7

8. Questions Preparation Can’t predict what will be asked 无法预测 Have a few good stories showing outstanding examples of multiple requirements / duties 准备好几个表现出多种需求 / 工作突出的例子的故事 Get Interview Q & A list from Internet or from Library www.google.ca/books- job interview www.youtube.com – job interview www.vpl.ca 8

9. Prepare yourself for the questions Practice 练习 – Write your answers down 你的答案写下来 – Edit, then read it to a friend, edit some more 编辑，然后读给一个朋友 – Talk in front of a mirror / friends / video recorder 在镜子 / 朋友 / 录像机前练习 – You should sound natural 声音应该自然 9

10. Opening Introduce yourself, stand up and greet your interviewer – “Hi, I’m Jessica. Nice to meet you!” Firm handshake – Clasp, pump, pump, break – Don’t be afraid to initiate the handshake – A good handshake also helps with the employer’s impression of you – Don’t forget to smile!

11. Credentials, Skills, and Knowledge On your resume, you listed the transferable skills you gain from past work experience The employer will now ask you to elaborate on your resume – Make sure to prepare for this!

12. Tell me about yourself. Describe your personality. What are some of your hobbies and interests? Which three words describe you the best? Where do you see yourself in 5-10 years What are your strengths/weaknesses Do you have any questions Popular Interview Questions 热门面试问题

13. How to Handle Questions C.O.R.E C = Clarify the Question O = Organize the Answer R = Respond to the Question E = Examples

14. How to Answer General Questions P.A.W.S P = Personal A = Academic W = Work Experience S = Skills

15. Work Experience/Skills Related Questions Tell me about your last job. What did you like the most/least about your last job? What are your strengths? What are your weaknesses?

16. How to Answer Work Experience/Skills Related Questions Don’t talk about your last job in a negative way Think of the transferable skills you learned from your last position Be ready with 3 strengths Give examples of when and how you use them Stay away from saying you’re reliable and responsible Tell the truth about your weakness Let them know how you are improving on it

17. Behavioural Questions Questions to test how you handled situations or problems in your past 测试你如何处理难题 Questions that may challenge your ethics 挑战你的道德问题 A good opportunity to showcase your accomplishments 一个很好的机会展示你的成就 Have good examples of past experiences that showcases your strengths 过去的很好的例子展示自己的长处 17

18. Situational & Behavioural Questions Give an example of a time you took meaningful action to solve a problem. How do you tackle comprehensive projects? Describe an episode of exceptional customer service. How do you function in a high pressure situation?

19. How to Handle Behavioural or Situational Questions? S.T.A.R.R. S = Situation T = Task A = Action R = Result R = Relevance

20. Appearance 外观 Personal Care – bathe, comb hair, shave, brush teeth, cut nails, clip nose hairs 个人护理 - 洗澡，梳头 ，刮胡子，刷牙，剪指甲，夹鼻头发 Dress appropriately with clean clothing 着装得体干净的衣服 No No’s – jeans, sandals, shorts, T shirts, white socks, mini skirts, cap/hat, underwear that is visible, too much skin, tight clothing, heavy perfumes and colognes 牛仔裤，凉鞋，短裤， T 恤，白色的袜子，迷你短 裙，帽子，可见的内衣，暴露过多的皮肤，紧身的 衣服，沉重的香水和古龙水 20

21. Dress to Impress! It is important to look presentable for an interview Always dress “one-up” for the job you are seeking Your outfit could make the difference in whether or not you get the position

22. What to Wear? 22

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32. Handshake & Eye Contact 32

33. Body Posture 33

34. Summary Questions  C.O.R.E General Questions  P.A.W.S Situational & Behavioural Questions  S.T.A.R.R.

35. Tips First Impression 第一印象 Hand Shake 握手 Eye Contact 眼睛接触 Body Posture 身体姿势 Smiling Face 笑脸 Respect (let interviewer finish question) 尊重 ( 让面试官结束问题） Show Interest 表现出兴趣 Be positive (e.g. Yes I can do it) 乐观 ( 例如是的, 我能做到这一点） Show confidence (e.g. Louder voice) 显示信心（例如声音大 Ask to repeat in you do not understand 请重复在你不明白 Shorter answer and get to the point 较短的回答和到达点 Humor 幽默 35

36. Inappropriate (Illegal) Questions How old are you? Are you married? Single? Do you have any children? Will you be starting a family? Do you live with your significant other? Are you religious? Do you have any disabilities? How are you doing financially? 36

37. Answering inappropriate questions “I try not to get into personal issues during an interview.” 我尽量不把个人问题接受面试。 “I’m sorry, I don’t see the relevance of the question to the job I am applying for, did I miss the point?” “ 对不起，我没觉得我的工作申请跟这个问题相关，我 可以不回答吗？ ” 37

38. 38 Last Impressions Closing statement Thank the Interviewer for the Interview Show the Interviewer your interest in the Job Ask Interviewer for business card – “Thank you for your time, I think I will be a wonderful candidate for this job. If you don’t mind, may I ask you for your business card.” Shake hand with eye contact and a smile

39. Thank You Letter Once you get home from the interview… Write a thank you note, e-mail or card to the person that interviewed you Ensure that you address the person by name Let them know that you appreciate that they took the time to meet with you Reaffirm your interest in the position!

40. Follow Up If a week has passed since the interview… – Take the initiative to call the person that interviewed you – Ask them if they have made a decision on your candidacy for the position – If you did not get the job, ask the employer how you could have improved

41. Practise Interview Partner with someone else: – Role-playing: one person is the interviewer, the other is the interviewee – Decide on the job you are applying for – Greet – Ask 2 questions to each other – Finish the interview 41

42. Thank You Suddhodan Baidya 604-408-7274 ext 2046 (Monday-Thursday) 604-323-0901 (Friday) Suddhodan.baidya@success.bc.ca www.successbc.ca