1. Rapid Process Assessment Overview

2. Ultriva’s Rapid Process Assessment (RPA) consists of a structured Business Process Analysis (BPA) engagement focused on a specific process environment led by a seasoned business analyst trained on the latest BPA solutions. We differentiate our RPA engagement from those of traditional consulting companies in the following ways: – Low Cost… our engagements are from 3 to 5 days not the 4 to 6 weeks typically required by most consulting companies – Actionable Business Intelligence… deliverables from our engagements provide business and technical decision makers with the information they need to make informed decisions on priorities and investments immediately following the engagement – Creation of a Process System of Record… we leave behind everything your organization needs to manage your process on a go-forward basis – Re-usable Engagement Artifacts… all deliverables from our engagements run on native Microsoft desktop solutions (Visio/Excel/PowerPoint) 2

3. Customer RPA Support Requirements Ultriva consultant(s) will facilitate each process mapping and analysis event. Each process mapping and analysis event will last approximately 3 – 4 hours. The following customer resource participation will be required in each process mapping and analysis session: – Process Owner: This individual has overall operational and financial responsibility for the process area/business process being assessed. – Process Leader: This individual manages the team of resources that are responsible for the day-to-day execution/support of the process area/business process being assessed. – Process Expert(s): This individual(s) have responsibility for successful execution of the business process. Customer must provide the following facility support: – Pre-cleared access to plant. – Dedicated conference room for the three day RPA event. – Overhead projector. – Dry erase board and pens. 3

4. Customer Data Requirements The following information will be requested during each process mapping and analysis session: Resource type and mix for each process Resource cost rates for each resource engaged in the process Available production hours i.e. hrs. per work period, work periods per day, days per week) Customer demand (a.k.a. ‘Arrival Rate’) for the process Description of ‘Process Activities’ (a.k.a. Process Steps or Tasks) Quantitative process metrics for each process activity to include: – Process Stations (number of people performing the process) – Process Duration (total time from process input to process output) – Process Time (total time spent performing work) – Process Yield (a.k.a. first-time-right in transactional settings) – Value Class i.e. VA, NVA, NVA but Required – Percent Value Added Time – Incident(s) of the ‘7 Wastes’ Line-of-business (“LOB”) systems used in support of process Process and system key performance indicators (a.k.a. KPI) ‘Business Intelligence’ tools/reports used to monitor/manage the process Note: ‘Process Duration’ & ‘Process Time’ can be in the form of a ‘Constant’, ‘Range’ or ‘Estimate’ 4

5. RPA Schedule Day 1 – RPA Project Kick-off – Plant Tour – Current-state Mapping & Analysis Material Forecasting/Planning Material Procurement Day 2 – Current-state Mapping & Analysis Supplier Management Material Receiving Inventory Control 3PL/Consignment Management Day 3 – Management Review of Preliminary Assessment Results – Edits/Revisions to Assessment – RPA Management Outbrief with Executive Sponsor and RPA Participants 5

6. Rapid Process Assessment Overview 6

7. Rapid Process Assessment Methodology Rapid Process Assessment 1.Create a flowchart (process map) of current state process. 2.Conduct interviews with process subject matter experts (SME’s) and staff to validate the process map and gather estimates of current performance characteristics. 3.Analyze the quantitative process performance metrics (i.e. Time, Cost, Resource Utilization, Service Level, etc.) 4.Identify, categorize and prioritize process/systems improvement opportunities 5.Design the future-state process and perform comparative analysis to current state. 6.Summarize findings and recommendations and create management outbrief report 1. Draw Flowchart 2. Interview SMEs & Capture Metrics 3. Analyze Performance 4. Capture Improvement Opportunities 5. Design Future-state & Compare 6. Produce Management Report RapidProcessAssessment

8. Rapid Process Assessment Supports DMAIC 8 Materials Management Processes D efine Create Flow Chart of Current-state Process M easure Configure Flow Chart with Process Attributes & Capture Process Metrics A nalyze Perform Summary and Detailed Analysis of Current-state Performance I mprove Design Improved Process, Perform Comparative Analysis, Validate & Report to Management C ontrol Audit New Current- state & Repeat Improvement Cycle As Required

9. Define: Create Flow Chart of Current-state Process ProcessView & Microsoft Visio DefineMeasureAnalyzeImprove Control Create a New Process Flow Diagram OR Start with an Existing Process Flowchart

10. Measure: Configure Flow Chart With Process Attributes Shape Data Sample Process Attributes Resource Cost Resource Type(s) Process Duration (a.k.a. Cycle Time) Process Time (Time spent working on task) Batch Size, VA/NVA Contribution, Process Yield, etc. ProcessView & Microsoft Visio DefineMeasureAnalyzeImprove Control

11. Measure: Capture Process Metrics & Path Probabilities ProcessView & Microsoft Visio DefineMeasureAnalyzeImprove Control Process performance depends on the characteristics of the activities ProcessView allows time/cost estimates : Most Likely, Minimum and Maximum ProcessView examines all possible process paths and their relative frequency to calculate the summary process statistics

12. How Long Does it Take? How Much Work is Involved? How Much Does it Cost? Analyze: Identify Time, Cost and Resource Drivers ProcessView & Microsoft Visio DefineMeasureAnalyzeImprove Control

13. Analyze: Identify the Bottleneck & Impact of Queuing Excel Report ProcessView Pro Analysis Capacity Analysis Service Level Analysis Resource Utilization Analysis Bottleneck Identification Queuing Analysis Throughput Analysis Other types of Analysis ProcessView & Microsoft Visio DefineMeasureAnalyzeImprove Control

14. Analyze: Compare Base Case vs. Alternate Scenario Flowcharts ProcessView DefineMeasureAnalyzeImprove Control Define Alternate Scenario Analyze Changes in Performance Metrics Use ProcessView Paths Report to define the Base Case: Repair Unit at the Depot Run a ProcessView Comparison Report

15. ProcessView helps you capture information about each Improvement Opportunity Improve: Capture Improvement Opportunities & Details in Visio Add Improvement Opportunity Shapes to the Flowchart ProcessView DefineMeasureAnalyzeImprove Control

16. Improve: Produce Automated Management Outbriefs in PowerPoint ProcessView DefineMeasureAnalyzeImprove Control Select Management Outbrief Report ProcessView Writes Outbrief to PowerPoint Select Improvements for Reporting ProcessView

17. Next Steps 17 Contact us to schedule your assessment today: Greg Messler gregm@ultriva.com 972-989-9817 Ultriva Main Office ultrivasales@ultriva.com 408-248-9803