1. 13 th June 2012 Real Life Experience of an E-Business Suite 12.1.3 upgrade for ScottishPower Gillian Galasso, Senior Systems Administrator Ray Brown, Senior Project Manager (Rocela)

2. Agenda Background Project Management Approach Project Milestones Functional Changes Strategy Testing Communications Gotchas/ Lessons Learned Questions

3. eBusiness Modules Implemented Manager Self Service Employee Self Service HR/Payroll Overtime Self Service (OTL) iExpenses (via Payables) iRecruitment Self Service (Internal and External) APEX and Discoverer Comp Workbench

4. SP HR Systems Team HR and Payroll Systems Manager 2 Senior Systems Administrators 2 Systems Administrators

5. SP HR Systems Team Strengths Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery. In-depth functional experience and knowledge of eBusiness. Good understanding of personalisations. Solid technical understanding. Proven project management skills and upgrade/implementation experience. Good working relationships with System Testers. Good working relationships with Rocela Experience of using My Oracle Support and managing SRs.

6. Project Management Team Rocela Project Manger – Ray Brown Rocela Support DBA - Des Collins SP IT Project Manager – Duncan McDonald SP Project Lead – Gary Fox SP Senior Systems Administrator – Gillian Galasso SP IT Support - IBM

7. Project Management Approach Project Plan maintained by Rocela Fortnightly then Weekly Project Meetings Risks and Issues Logged R12.1.3 calls separated in Rocela console Transition Plan delivered by Rocela Supported by SP R12 Project Board Regular meetings with SP system testers Shared ownership of managing SR’s with Oracle ‘Sometimes it pays to take calculated risks.’

8. Milestones Iteration 1 Project kick off Preparation Database Upgrade System Testing Sign off system Testing Iteration 1 Complete 13 Jun 28 Jun 30 Aug 19 Sep 19 Sep 15 Jun 2011 Critical Functionality Testing 19 Jul

9. Milestones Iteration 2 Commence Preparation Database Upgrade - Prod Sign off UAT Go/ No Go Iteration 2 Complete 19 Jul 22 Sep 11 Nov 15 Nov 15 Nov 19 Jul 2011 UAT 10 Oct JRE 1.6.26 Rollout - Production

10. Overview of Timeline Go-Live Go/No Go Meeting Penetration Tests Remedial Work Test of Back-ups Back ups run Commence Upgrade work Complete Upgrade Work Go Live System Available for use 15 18 2425 29 pm 29 am 16 November Communication To Users 22 Project Closed 31 Jan 2012

11. Functional Changes Strategy No new functionality rolled out Exceptions:- Absence Recording Consolidation of OTL screens ‘Your HR Online’ Brand Change Online Password Reset renamed Login Assistance. iExpenses System Profiles

12. External Look and Feel Branding

13. Functional Changes Strategy Branding

14. Testing Strategy Critical Business Processes Interfaces Don’t underestimate the time and resources required for testing customisations. Standard Testing Testers are system professional users Sign off is requested Testers take ownership

15. UAT Results Tests Run Tests Failed Tests Passed on re-test Number Outstanding Pass Rate Reward15010 0100% ELC Team60000100% HR Systems1904947299% Payroll60220100% 1HR25000100% Recruitment15010199% Budget Forecasting 60000100% iExpenses60550100% Total7556764399.6%

16. Communications Strategy ‘Low key’ roll out. Series of emails to all users New Process Guides on HR Intranet Support Team Briefed 1HR

17. Communications Strategy Your HR Online The system is now available. You will immediately notice some changes to the look of Self Service which we have summarised below:- The screens are blue. Online Password Reset is now called Login Assistance. My Overtime – time card entry and search has been consolidated into the one screen The Mass Approval of time cards now functions correctly (Managers use only) My Absence – Medical certificates now reside on the same screen. (Managers use only) We have developed new process guides for all Your HR Online Self Service and are now available on the HR Intranet. (Link) We would encourage you to have a look and these, especially the My Absence,

18. Challenges/ Lessons Learned Discoverer 11g -.PC configuration dbc files Absence Self Service iExpenses - Bank Account Data Fix (Patch 10144798) iRec Hiring opening ended payroll elements (Patch12728282) BEE date format (Patch 12687744) Latest Audit Trail Fixes for post 12.1.3. (Patch 12860752 )

19. Summary Don’t underestimate the time and resources required for testing customisations. Sometimes it pays to take calculated risks. Don’t underestimate the importance of having a strong knowledgeable team to drive the delivery.

20. Questions Gillian.Galasso@scottishpower.com Ray.Brown@rocela.com