1. Administration and Finance Success Stories from 2011-12 Results Reports Participating Departments Business Services, Environmental Health and Safety, Office of Emergency Management, University Police Department, Facilities Operations 2012 Assessment Report to the President August 22, 2013, 2:00-4:00 p.m. Morgridge International Reading Center

2. Assessment Coordinator: Johann La Rose DRC Mentor: Alaina Bernard

3. 3 Business Services Assessment method: Tracking quantity of meal plan sales. Results: Meal plan sales were up at the Marketplace by 17.3%, and at Knightro’s by 3.7% for the 2011-2012 fiscal year. Action taken: Renovation of the primary meal plan facility with value enhancing products and services. Improvement: Due partly to the renovations and the increased appeal and value of the dining hall, the meal plan program showed a significant increase in participation.

4. Assessment Coordinator: Jose Vazquez DRC Mentor: Scott Eberle

5. 5 Environmental Health & Safety Assessment method: Categorization scheme to classify injuries by type and by department Results: Identification of areas with highest incident rates and numbers of lost work days Action taken: Targeted safety training focused on those areas Improvement: A 46% reduction in lost work days compared to previous year

6. Environmental Health & Safety Assessment method: Analysis of data obtained from laboratory inspections using new comprehensive inspection program Results: Completion of inspection cycle for all laboratories Action taken: Use of tablets to complete laboratory inspection checklists Improvement: A 74% reduction in laboratory safety findings for the first four departments inspected

7. Assessment Coordinator: Jennifer Fleischman DRC Mentor: Jon Richman

8. 8 Office of Emergency Management Assessment method: Tie all measures and outcomes to the department’s strategic plan Results: A strategy that ensures that the Assessment Program has the greatest effect on OEM’s operations by contributing to a continued focus on the Office’s Strategic Goals

9. 9 Office of Emergency Management Example – Focus on Strategic Planning:  University’s Strategic Goal  “Be America’s leading partnership university”  Office of Emergency Management Goal  “Continue to build partnerships within the regional emergency management community”  Assessment Outcome  “OEM will participate in training and exercises with the regional emergency management community… in order to continue to build partnerships within the region”

10. Assessment Coordinator: Christine Mouton DRC Mentor: Al Delaparte

11. 11 University Police Department Assessment method: Pre and Post test Results: 13,010 incoming undergraduate students increased their knowledge of sexual violence prevention awareness by a minimum of 30% between the pre and post test. Action taken: Continue to influence sexual violence prevention awareness and bystander intervention skills.  Mentors in Violence Prevention (MVP) is the model selected to expand sexual violence prevention awareness and bystander intervention skills. Improvement: The increase in bystander intervention skills creates positive contributions to the reduction of sexual violence perpetration in our community.

12. Assessment Coordinator: Brian Wormwood DRC Mentor: Jon Richman

13. 13 Facilities Operations Assessment method: Weekly measurement of hours charged to work order by maintenance technicians Results: Improved the average number of work orders to which each technician charged time each day and the number of hours charged to work orders each day. Action taken: Reorganized Maintenance and HVAC into zones and implemented planning an scheduling Improvement: Increased the number of work orders to which time is charged each day by 116% and the number of hours charged to work orders per day by 152%

14. 14 Facilities Operations Assessment method: Weekly measurement of schedule compliance, which is the percentage of work orders on a technicians schedule to which they charged hours. Results: Improved the schedule compliance from the start of the reorganization to present. Action taken: Implemented formal scheduling and enhanced supervisor oversight of the work force. Improvement: Increased schedule compliance from the start of each zone to present by 197%. Current schedule compliance is approximately 80% with a goal of 90%