1. FINDING TALENT WITH NETWORK ANALYSIS BOSTON KM FORUM Bentley Bob Wolf robertgwolf@gmail.com October 25, 2006

2. Using SNA to find expertise KM Forum 19 Oct 06.ppt - 1 - Copyright © 2006. All rights reserved. Org. B Organization A FINDING AND SUSTAINING A KNOWLEDGE NETWORK Source:BCG

3. Using SNA to find expertise KM Forum 19 Oct 06.ppt - 2 - Copyright © 2006. All rights reserved. AN ISOLATED RESEARCH COMPANY NEEDED TO LOCATE COMPLEMENTARY EXPERTISE Source:PubMed, BCG

4. Using SNA to find expertise KM Forum 19 Oct 06.ppt - 3 - Copyright © 2006. All rights reserved. PUBLICATIONS LEAVE A TRAIL OF NETWORK CONNECTIONS Note:Team based at Royal Free & University College Medical School, London. Based on search of MeSH terms (“staphylococcus aureus” and “methicillin resistance”) covering PubMed registered publications October 18, 2004 YTD; 255 documents located in the search Source:PubMed Topic (MeSH term) Author Journal Collaboration Link to or between topics Article, note, letter, etc Author or topic appears in journal Article appears in journal

5. Using SNA to find expertise KM Forum 19 Oct 06.ppt - 4 - Copyright © 2006. All rights reserved. FILTER THE NETWORK FOR TEAMS WITH SPECIFIC EXPERTISE Univ of Liverpool UK Source:PubMed Genomic Research Lab Univ of Geneva Hosp Switzerland Monash University Australia

6. Using SNA to find expertise KM Forum 19 Oct 06.ppt - 5 - Copyright © 2006. All rights reserved. TO FIND EXPERTISE WITH SNA, GO BEYOND THE DIAGRAMS Who are the important players? Centrality (multiple types) Is my knowledge network well connected? Density How does information travel? Clustering, average distance, centralization Where are the barriers to knowledge flow? Structural holes What is the best distributed knowledge group in a network? Key player analysis How do I find specific expertise? Filter on key words Analysis answers key questions Surveys Interviews Communications data Phone, voicemail Email Management systems data ERP, CRM, project tracking Donation, buying records HR systems KM systems Public, cross-institutional data Publication databases Governing board memberships Editorial board membership Standards setting bodies Speaking agendas Data from multiple sources The opportunity and challenge: Align the business issues, data, and analysis The opportunity and challenge: Align the business issues, data, and analysis