1. What’s New at the OCC: CRE Lending Handbook and Third Party Arrangements Presenters: Bull Garber, Jr., Director of Governmental and External Relations, Appraisal Institute Robert L. Parson, Appraisal Policy Specialist, Office of the Comptroller of the Currency (OCC)

2. Slide 2  Recent releases:  OCC Comptroller’s Handbook A-CRE: Commercial Real Estate Lending, August 2013  OCC Bulletin 2013-29: Third Party Relationships, October 2013 Agenda

3. Slide 3  Links the Handbook to OCC Bulletin 2010- 42, Interagency Appraisal and Evaluation Guidelines (Guidelines)  Reinforces:  Independence of appraisal function in a bank  Selection and engagement of a competent, qualified and independent appraiser CRE Handbook

4. Slide 4  Appropriate communication between bank valuation staff and appraiser  Banks should use written engagement letters  Banks should establish procedures for:  Selecting and approving appraisers  Monitoring appraiser performance CRE Handbook - Reinforces

5. Slide 5 Reviews: 1.Determine whether methods, assumptions, and value conclusions are reasonable 2.Sufficiency of information and analysis Reviewers to possess the requisite: 1.Education 2.Expertise 3.Competence CRE Handbook

6. Slide 6 Rescinds 2001-47 “The Office of the Comptroller of the Currency (OCC) expects a bank to practice effective risk management regardless of whether the bank performs the activity internally or through a third party. A bank’s use of third parties does not diminish the responsibility of its board of directors and senior management to ensure that the activity is performed in a safe and sound manner and in compliance with applicable laws. Third Party Relationships – 2013-29

7. Slide 7  The OCC is concerned that the quality of risk management over third-party relationships may not be keeping pace with the level of risk and complexity of these relationships. The OCC has identified instances in which bank management has:  failed to properly assess and understand the risks and direct and indirect costs involved in third-party relationships. Third Party Relationships

8. Slide 8  failed to perform adequate due diligence and ongoing monitoring of third-party relationships.  entered into contracts without assessing the adequacy of a third party’s risk management practices.  entered into contracts that incentivize a third party to take risks that are detrimental to the bank or its customers, in order to maximize the third party’s revenues.  engaged in informal third-party relationships without contracts in place. Third Party Relationships

9. Slide 9  Operational Risk:  Entire Appraisal Program  Reputational Risk  “agent”  High profile failures: AppraiserLoft JVI Solutions ES Appraisal Services Third Party Relationships

10. Slide 10  All AMCs are not alike  An applicable quote:  “Not everything that can be counted counts and not everything that counts can be counted” William Bruce Cameron – 1963  “Don’t believe every quote you find on the internet that is attributed to me” Albert Einstein - Third Party Relationships

11. Slide 11  A primary objective of a bank appraisal program is to assure that the bank receives reliable appraisals (residential and commercial) that are prepared by competent, unbiased, and independent appraisers.  To that end, Nothing trumps the selection and engagement process. Third Party Relationships

12. Slide 12 Questions? OCC Horizontal Research Findings