1. Condition Management Programme Rhaglen Reoli Cyflwr

2. What is CMP? Pathways to Work –Health ‘bit’ of Pathways –Jobcentre Plus refer to us –Voluntary referral Not linked to benefit entitlement Not assessing capacity for work

3. option for people claiming Incapacity benefit or Employment Support Allowance team of qualified NHS health professionals and support staff What is CMP?

4. CMP and PPI Client centred approach Focus on the person not the condition helps individuals understand and manage their health condition better

5. CMP and PPI Allow the person to have more control over their health and work Help the person achieve a better quality of life and the goal of getting back to work, now or in the future

6. What happens at the end? Planning for the future Reflecting on personal progress Not thinking of health condition as a barrier A chance to tell CMP how it really was!

7. CMP and Evaluation Strong focus on evaluation & service improvement Customer stories Independent evaluation: Cardiff University Annual Objective-Setting

8. Customer Contact Development Officer Main role is to speak to prospective clients regarding my experience of CMP Obtain feedback on how to improve the service Digital Stories!

9. Customer Contact Development Officer Speak at events to heighten awareness of CMP Building a network of past service users Help implement PPI ideas within the team