1. © 2009 SourcePOV, all rights reserved SourcePOV Imagine: A Knowledge Renaissance Framing the Evolution of Knowledge and Knowledge Management (KM) Chris Jones CEO & Consulting Principal SourcePOV Inmagic NC User Conference Research Triangle Park, NC October 15, 2009

2. © 2009 SourcePOV, all rights reserved SourcePOV What’s in a ‘Knowledge’ Vision? What’s in a ‘Knowledge’ Vision?

3. © 2009 SourcePOV, all rights reserved SourcePOV On the path to Knowledge ….. and a way to frame the challenge There are fundamental drivers.. There are fundamental drivers..

4. © 2009 SourcePOV, all rights reserved SourcePOV A Renaissance Vision Social Space Commercial Space

5. © 2009 SourcePOV, all rights reserved SourcePOV A Renaissance Vision Commercial Space talent  innovation human conditiontriple bottom line human condition  triple bottom line crossing silos Commercial Space talent  innovation human conditiontriple bottom line human condition  triple bottom line crossing silos Social Space learning as priority family  community ideas as a new currency Social Space learning as priority family  community ideas as a new currency

6. © 2009 SourcePOV, all rights reserved SourcePOV … and the ‘drivers’, at the center? Social Space Commercial Space learning (priority) familycommunity new currency talent human condition triple bottom line crossing silos

7. © 2009 SourcePOV, all rights reserved SourcePOV A Renaissance Vision A Renaissance Vision http://sourcepov.wordpress.com/category/km http://sourcepov.wordpress.com/category/km Social Space Commercial Space People

8. © 2009 SourcePOV, all rights reserved SourcePOV A Knowledge Renaissance.. a people-centered paradigm Emergent Knowledge (Innovation) Engaged Communities (Collaboration) People

9. © 2009 SourcePOV, all rights reserved SourcePOV Library 1.0 challenges Corporate Model Specialty Libraries Small Business Library ILS Space Library ILS Space  Inmagic DB/Text / Presto  EOSi  Softlink  Follette  Sydney Plus  Cuadra Star Home-grown Home-grown  FileMaker Pro  Access KM-IT Space KM-IT Space  Sharepoint (portal/hub)  Documentum (document)  Jive (conversation) End Users SME’sSME’s

10. © 2009 SourcePOV, all rights reserved SourcePOV KM Evolution KM Evolution KM Process KM Technology Knowledge (Documents) People KM-SM Tools Collab Process Knowledge (Insight) People Then Now

11. © 2009 SourcePOV, all rights reserved SourcePOV KM Challenges Knowledge engineering processes Taxonomy & IA (always top-down) Taxonomy & IA (always top-down) Harvest Harvest Tacit & Explicit Tacit & Explicit Vet findings w/ SME’s (if you could find them) Vet findings w/ SME’s (if you could find them) Communities of Practice (if you could keep them going) Communities of Practice (if you could keep them going)Search Technology focus Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc. Many vendors - Repository, ERM, DM, CM, ILS, DBMS, etc. Stand-off: DBA’s and Portal developer’s Stand-off: DBA’s and Portal developer’s Challenge of ROI Difficulty in measuring, IP soft and abstract Difficulty in measuring, IP soft and abstract Fragile executive mandate Fragile executive mandate KM Process KM Technology Knowledge (Documents) People

12. © 2009 SourcePOV, all rights reserved SourcePOV Finding SME’s Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) MktOpsITFinSlsAdm High Medium Low or NONE? ProductEngineers Teacher Mentor Learner Author User Varies by company and function SupportTechs CallCenter Software Developers Analysts Sales Associates Coordinators & Mgrs traditional functional information silo’s Assessment Framework SourcePOV

13. © 2009 SourcePOV, all rights reserved SourcePOV Finding SME’s Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) MktOpsITFinSlsAdm High Medium Low or NONE? ProductEngineers Teacher Mentor Learner Author User HIGH Varies by company and function SupportTechs Moderate CallCenter Variable by Prod Software Developers HIGH Analysts Sales Associates Coordinators & Mgrs Workers SME’s silo-thinking prevalent “not my problem” expertise somewhere else “I’m not paid to think” tough problem? “IT & Engineering are down the hall” (Then)

14. © 2009 SourcePOV, all rights reserved SourcePOV Finding SME’s Level of Knowledge Work Typical Job Categories Learning Role & Focus Know. Needs (ROI) KM Maturity (Gaps) MktOpsITFinSlsAdm High Medium Low or NONE? ProductEngineers Teacher Mentor Learner Author User Multiple(Collab) Complex SME & KW Dynamic ------- More Integral Operation ------- More Mission Critical Moving Target SupportTechs Call Center Software Developers Business Analysts Sales Associates Coordinators & Mgrs (Now) Customer Messaging Customer Feedback Knowledge Workers SME’s

15. © 2009 SourcePOV, all rights reserved SourcePOV Social Media & E2.0 Web 2.0: Interactive paradigm + rich media Empowering People Crowdsourcing, Folksonomy Crowdsourcing, Folksonomy Emergent context: dynamic creation of relevance Emergent context: dynamic creation of relevance Explosion of Communication Metaphors Blogs Blogs Micro-Blogging (IM’s, Twitter): Informal Chat Micro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context #Tag’s to create context #Chat’s lay foundation for collaboration #Chat’s lay foundation for collaboration Remix culture New energy on Creative Commons, blurs lines of IP New energy on Creative Commons, blurs lines of IP KM-SM Tools Collab Process Knowledge-Insight People

16. © 2009 SourcePOV, all rights reserved SourcePOV Social Media & E2.0 Web 2.0: Interactive paradigm + rich media Empowering People Crowdsourcing, Folksonomy Crowdsourcing, Folksonomy Emergent context: dynamic creation of relevance Emergent context: dynamic creation of relevance Explosion of Communication Metaphors Blogs Blogs Blogs Micro-Blogging (IM’s, Twitter): Informal Chat Micro-Blogging (IM’s, Twitter): Informal Chat #Tag’s to create context #Tag’s to create context #Chat’s lay foundation for collaboration #Chat’s lay foundation for collaboration #Chat’s Remix culture New energy on Creative Commons, blurs lines of IP New energy on Creative Commons, blurs lines of IP Foundations of a Paradigm Shift KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0

17. © 2009 SourcePOV, all rights reserved SourcePOV Knowledge Economy (the building blocks) New world global, flat, knowledge-based economy global, flat, knowledge-based economy New paradigms ideas as currency in the knowledge economy ideas as currency in the knowledge economy collaboration (unlock cultural barriers) collaboration (unlock cultural barriers) Innovation imperative Knowledge Economy Knowledge Economy Knowledge Worker (applies context) Knowledge Worker (applies context) Knowledge (currency) Knowledge (currency) Information Innovative Company Innovative Company

18. © 2009 SourcePOV, all rights reserved SourcePOV Complexity (the building blocks) Complex systems are everywhere Important within social sciences unique human ability/behavior for emergence unique human ability/behavior for emergence Silos explained over-optimization over-optimization embedded throughout industrial-manufacturing embedded throughout industrial-manufacturing Applications abound Changes how we look at our world learning science & innovation learning science & innovation KM as IP emergence KM as IP emergence organization & workforce models (beyond silos) organization & workforce models (beyond silos) Connect Engage Diversify Learn Emergent Outcomes Emergent Outcomes

19. © 2009 SourcePOV, all rights reserved SourcePOV Learning Community Learning Community Engagement (the building blocks) Learning Communities model complex ecosystems 4 “drivers of success” 4 “drivers of success” levers that governs how well a group can learn (innovate) levers that governs how well a group can learn (innovate) New model for KM organizations as complex “learning cells” organizations as complex “learning cells” new face on COP’s (communities of innovation?) new face on COP’s (communities of innovation?) Connect Engage Diversify Learn Knowledge Economy Knowledge Economy Knowledge Worker (applies context) Knowledge Worker (applies context) Knowledge (currency) Knowledge (currency) Information Innovative Company Innovative Company Firewall

20. © 2009 SourcePOV, all rights reserved SourcePOV Engaged Collaboratives powered by social media powered by social media changing the rules changing the rules innovation dial-tone innovation dial-tone Social innovation in our ecosystems: #ecosys STEM Education & learning science communication careers communication careers critical thinking critical thinking infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library infusion of light-weight visual modeling tools & paradigms: mind map, ontology, taxonomy & and yes, the library Pursuit of knowledge is “cool” again Renaissance Social Networks

21. © 2009 SourcePOV, all rights reserved SourcePOV 6. Checkpoint. Discovery [“explore” thread] 3. Connect. 4. Engage. 2. Diversify. 5. Learn. Integrate. Implementation [“exploit” thread] Focus. Connect. Engage. Adapt. steps using Social Media Document Current & New Paradigms “The way things work” & “How they can work better” 1. Set PROBLEM Domain & Scope RETURN results [repeat as needed] START A SOCIAL INNOVATIONPROCESS. for Complex Social / Public Ecosystems #ECOSYS PM3 Solution Framing by October 3, 2009 CC3.0 sourcePOV

22. © 2009 SourcePOV, all rights reserved SourcePOV Enterprise 2.0 Challenges Culture change.. eliminate “Not my job” thinking Culture change.. eliminate “Not my job” thinking Recognizing potential for bottom-up idea emergence Recognizing potential for bottom-up idea emergence Finding, creating & connecting SME’s Finding, creating & connecting SME’s Security & control concerns Security & control concerns IP concerns (aka IP 2.0) IP concerns (aka IP 2.0) “Collaborative” Approach to KM Work groups.. core to Enterprise 2.0 Work groups.. core to Enterprise 2.0 Making knowledge work strategic to the company Making knowledge work strategic to the company Social ILS Embrace a knowledge-centric solution language Embrace a knowledge-centric solution language Facilitate using the new language (engage, collaborate, …) Facilitate using the new language (engage, collaborate, …) Leverage collaborative process & tool solutions that have an integrated social media component Leverage collaborative process & tool solutions that have an integrated social media component E2.0 What crosses the firewall? What crosses the firewall?

23. © 2009 SourcePOV, all rights reserved SourcePOV How to Engage Solution Language in Mind Social innovation & emergence Social innovation & emergence Collaboration & community frameworks Collaboration & community frameworksNeeded Librarians & Learning Scientists Librarians & Learning Scientists Change agents Change agents SME’s of all disciplines and flavors SME’s of all disciplines and flavors Sociologists Sociologists Parents & Teachers Parents & Teachers Get Online Engage Engage Have a point-of-view (“pov”) Have a point-of-view (“pov”) ECOSYS http://bit.ly/povEC Social Innovators Focus on Ecosystem Change (HC, EDU) Mon 8pET #ecosys E2O WS http://bit.ly/e20ws0 Virtual Workshop for Corporate SM Adoption 2 nd /4 th Tue 8peET #e20ws SMCHAT http://bit.ly/smchat Exploring the New SM Paradigm Wed 1pET #smchat E2O RDU Workshop for Corporate SM Adoption in Raleigh-Durham (coming) E2O RDU Workshop for Corporate SM Adoption in Raleigh-Durham (coming) Virtual Workshops (Chats) F2F

24. © 2009 SourcePOV, all rights reserved SourcePOV Key Takeaways It’s about people, not the technology Relationships at the core of value generation Importance of community collaboration Learning & innovation Value of learning & ideas a new paradigm social media as connector the rule, not the exception isn’t it the same thing? revival of learning science, and.. KM-SM Tools Collab Process Knowledge-Insight People Social Commercial People SM E2.0

25. © 2009 SourcePOV, all rights reserved SourcePOV Imagine: A Knowledge Renaissance Imagine: A Knowledge Renaissance http://sourcepov.wordpress.com/category/km http://sourcepov.wordpress.com/category/km Emergent Knowledge (Innovation) Engaged Communities (Collaboration) Cultures of Learning (Social, Commercial) … the foundation & critical enabler. People

26. © 2009 SourcePOV, all rights reserved SourcePOV SourcePOV SourcePOV Productivity in Collaboration  Your Partner in Work Group Services Christopher D. Jones CEO & Consulting Principal Cary, NC 27519 USA 919.604.0371 jonesc@sourcePOV.com jonesc@sourcePOV.com www.linkedin.com/in/chrisjonesnc