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Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales.

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Presentation on theme: "Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales."— Presentation transcript:

1 Internet Retailing Jump Start Fraud and Payments Richard Parker – Head of Sales

2 CyberSource Strengths Single source for eCommerce payment solutions  Payment Acceptance  Global Acquiring w/Multiple Payment Types  Order Screening  Fraud Screening & Export Compliance  Payment System Security (PCI) Blue chip customer base  295,000 customers  50% of the Dow Jones Industrial companies Great reputation  High reliability (4 x 9s uptime)  Processing 2.5 Billion Transactions annually  Processed $120 Billion in flow in 2009  Strong security  Global reach and infrastructure

3 Global Operations USA  Founded: 1994, Public 1999  HQ: Mountain View, CA Europe  UK presence since 1997  Engineering centre: Belfast Asia  CyberSource K.K. established 2000  CyberSource Singapore established 2009

4 Top Tier Customers ManufacturingRetail & eRetail Travel

5 What Retailers Tell Us... The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimise exposure to data theft  Single integration  Reporting and reconciliation

6 Payment Management The active management of payment operations, throughout the order lifecycle, to optimise business results

7 Respondent Profile

8 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Buying experience – minimising drop out  New Markets – payment types, fraud issues, tax considerations, revenue repatriation, general complexities  Consumer confidence (security etc) in you and your site...  Reasons why people DON’T shop online... Minimising Costs and Optimising Profits  Reducing Fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

9 CyberSource is a Payment Hub Supporting Payment Preferences Around the World

10 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New Markets – payment types, fraud issues, tax considerations, revenue repatriation, general complexities  Consumer confidence (security etc) in you and your site...  Reasons why people DON’T shop online... Minimising Costs and Optimising Profits  Reducing Fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

11 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence (security etc) in you and your site...  Reasons why people DON’T shop online... Minimising Costs and Optimising Profits  Reducing Fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

12 Emerging Markets Growth in online consumer spend Source: Forrester 2009

13 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Reasons why people DON’T shop online... Minimising Costs and Optimising Profits  Reducing Fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

14 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reducing Fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

15 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Number of Fraud tools (average)  Audit of fraud tools/ROI. Fraud tool management  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

16 Greatest Business Threats

17 Accepted Orders: Later Resulted in Fraud

18 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Manual Review  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

19 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimising exposure to PCI  Single Integration  Reporting and Reconciliation

20 Post Manual Review Acceptance Rates 8% of the survey base responded ‘Don’t know’

21 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimise exposure to data theft  Single Integration  Reporting and Reconciliation

22 Customer Payment Data: Access

23 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimise exposure to data theft  Single integration  Reporting and Reconciliation

24 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimise exposure to data theft  Single integration  Reporting and reconciliation

25 Keys to Success in Retail The Revenue Opportunity  Accept multiple payment options  Minimise drop out  New markets  Consumer confidence  Encourage more to shop online Minimising Costs and Optimising Profits  Reduce fraud  Use the right anti-fraud tools for your business  Optimise manual review process  Minimise exposure to data theft  Single integration  Reporting and reconciliation

26 Orders Rejected: Suspicion of Fraud 7% of the survey base responded ‘Don’t know’

27 Profit Optimisation Rejected Orders (Oppty Cost) Fraud Loss Profit Optimisation Point (least profit loss) Low High Adverse Profit Impact Accepted Fraud Rate Adverse profit impact Fraud loss + Rejected good orders + Cost to review orders

28 Global Payment Acceptance Global cards Credit, debit Corporate Local cards Additional eCheque (US/Canada) Subscription payments Worldwide tax calculation Pinless debit Secure payment acceptance (Hosted forms/pages) Direct debit & bank transfers Dynamic currency conversion (US/Canada) Pay Payment System Security MAXIMUM RETAINED REVENUE Reporting & Reconciliation Global Payment Acceptance Order Screening Processing Management 1 ORDER Online Call Centre Mail Order IVR Kiosk ERP

29 Global Fraud Screening Solution The Most Comprehensive Fraud Management Solution Over 200 global validation checks and services - Same-merchant purchase history - Global multi-merchant transaction histories - Device fingerprinting and location identification - Global validation services Powerful rule management console Automated case management Managed by CyberSource or you Managed Services Screening Management Managed Services Performance Monitoring Global Fraud Management Portal Decision Manager Card Validation Services AVS CVN Payment System Security MAXIMUM RETAINED REVENUE Reporting & Reconciliation Global Payment Acceptance Order Screening Processing Management 2 ORDER Online Call Centre Mail Order IVR Kiosk ERP

30 Processing Management Secure, Reliable Processing Infrastructure PCI Certified Processing Centres Visa Europe/Asia – AIS certified Visa USA – CISP certified MasterCard – SDP certified 24/7 physical security Multiple processing centres on three continents On-demand connections to multiple worldwide acquiring banks and processors High Availability 99.9+% processing uptime Currently processing > 5.9 million txns daily Current architecture operating at ~30% capacity Easily scalable Payment System Security MAXIMUM RETAINED REVENUE Reporting & Reconciliation Global Payment Acceptance Order Screening Processing Management 3 ORDER Online Call Centre Mail Order IVR Kiosk ERP

31 PCI-DSS Payment Security Payment System Security MAXIMUM RETAINED REVENUE Reporting & Reconciliation Global Payment Acceptance Order Screening Processing Management 4 ORDER Online Call Centre Mail Order IVR Kiosk ERP Payment System Security Payment Data Management Hosted payment page/frame Secure data storage Secure Processing Infrastructure PCI certified processing centres User-level access controls PCI Compliance/Remediation Services Vulnerability scanning & monitoring Compliance planning & remediation Certification management Pay

32 The UK Fraud Report

33 Many Thanks Any Questions? Richard Parker – Head of Sales Chris Andrew – Retail Strategic Market Consultant


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