1. CONFIDENTIAL | © 2002-2011 Nuance Communications, Inc. All rights reserved. DRAGON DESKTOP SOLUTIONS 1CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 1 Dragon NaturallySpeaking 12 Technical Preview

2. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 2 Table of Contents Primary Themes –Speed & Accuracy –Application Support –Usability –Audio Device Support –Language Enhancements

3. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 3 Primary Themes Accuracy & Speed improvements Application support (Dictation Box, plug-in for Rich Internet Applications) Enterprise enhancements (reco log and AFTA) Usability (incl. granularity) –Interactive Tutorial –Smart Format Rules offered after format corrections –Reminders to analyze texts and email Audio device support: wideband Bluetooth, Remote Mic app for Android New TTS voice for each language (latest from Nuance’s Auto division) Faster and easier troubleshooting –Utility to Package Files (incl. logs) quickly and easily to provide to Support

4. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 4 Speed and Accuracy Initial accuracy (no training): 20% fewer errors compared to DNS11. BestMatch V is the latest and greatest speech model. DNS picks it automatically on powerful PCs. In addition: –Better distinction of commands vs. dictation: new options to disable (+ deprecated commands) –Smart Format Rules box helps prevent format-related errors –Perception of correction process: more choices in list –Reminders to use analysis and optimization

5. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 5 System Requirements CPU: We recommend 2.2 GHz Intel® dual core or equivalent AMD processor. (Minimum 1 GHz Intel® Pentium® or equivalent AMD processor or 1.66 GHz Intel® Atom® processor). NOTE: Faster processors yield faster performance. (IMPORTANT: SSE2 instruction set is required)SSE2 instruction set is required) Processor Cache: We recommend 2 MB L2 cache. (Minimum: 512 KB L2 cache) Free hard disk space: 3.2 GB (4 GB for localized non-English versions) Supported Operating Systems: –Microsoft Windows 7 and higher, 32-bit and 64-bit –Microsoft Windows Vista SP2, 32-bit and 64-bit –Microsoft Windows XP SP3, 32-bit only –Windows Server 2008 SP2 and R2, 32-bit and 64-bit RAM: We recommend 2 GB for Windows XP, Windows Vista, Windows 7, and Windows Server 2008 32-bit, 4 GB for Windows 7 and Windows Server 2008 64-bit. (Minimum: 1 GB for Windows XP and Windows Vista and 2 GB for Windows 7 and Windows Server 2008.) Microsoft Internet Explorer 7 or higher for online help (free download at www.microsoft.com)www.microsoft.com) Internet Explorer 9, Firefox 12 or higher, or Google Chrome 16 or higher are required in order to experience the enhanced capabilities in Gmail and Hotmail Sound card supporting 16-bit recording DVD-ROM drive for installation Nuance-approved noise-canceling headset microphone (included in purchase). See details at support.nuance.com/compatibility/ (includes USB adapters and digital voice recorders). Note: An Internet connection is required for automatic product activation (a quick anonymous process). *This edition of Dragon does not support dictation directly into Electronic Medical Record (EMR) systems. For EMR support, please use Dragon Medical Edition.

6. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 6 Application Support Latest public releases of currently supported applications DNS automatically opens Dictation Box when user starts speaking and there’s no FTC (e.g. Lotus Notes, PowerPoint, Firefox, Chrome) –Option can be turned off on Miscellaneous. tab (all or nothing) –Raises awareness of FTC. Rich Internet Applications (RIA) – through plug-ins, adds voice usability to Gmail and Hotmail within specific browsers (IE9, Firefox 12+, Chrome 16+) Note: As before, differences among browsers include: –No saying links or browser commands in Chrome. –No Full Text Control in Chrome and Firefox (where the plugin doesn’t apply, i.e. Gmail and Hotmail)

7. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 7 Browser Extension for Rich Internet Applications Gmail & Hotmail In these RIAs, the plugin adds to the browser’s existing functionality: Commands for key actions: Click Inbox, Go to Subject… –See small Nuance graphic next to covered items. –To see the command list, say “show site commands” (see top of IE/FF Sidebar) –Nuance can update these lists post 12.0 through its server –Note: feature doesn’t include command for sending Full Text Control: dictate as you normally do (even in Chrome and Firefox)

8. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 8 Browser Extension for Gmail & Hotmail (cont.) “Say What You See” and the graphic: A small graphic marks items that can be activated with the principle “click ” e.g. “click inbox” and “click drafts”. Navigate a new mail’s fields in any order (“go to body,” “go to subject”…) as opposed to tabbing from one field to the next.

9. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 9 Browser Extension for Gmail & Hotmail – important notes One may need to close and re-open the browser once after installing Dragon 12. Browser may present a message (full screen or not) asking for authorization. Internet Explorer 9 can be installed on Windows Vista and Windows 7, but not on XP. If you install Internet Explorer 9 after installing Dragon 12, you must install Dragon files needed to use this feature in Internet Explorer 9 (double-click setup.exe, choose Repair).

10. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 10 Enterprise Features (Pro and Legal Editions) Auto-Transcribe Folder Agent: –RTF and DOC output formats –Notification when a transcription job completes Export added “words” with their Properties (XML format) –See Vocabulary Menu –Note: In 12.0 this does NOT covered built-in words whose properties were changed. Admins can create a "recognition log" file: –Provides rich, objective info about usage, to make implementations more successful and measurable: –coach end-users precisely –+ obtain metrics for ROI. –Txt file similar to Recognition History -- but cumulative and also shows profile/source/voc –No GUI. See Admin Guide. Remote Desktop Connection –Use MS’s RDC 7 (free, formerly Terminal Services Client) to connect local Windows computer to DNS12 installed on Windows Server 2008 R2 or Windows 7 Ultimate

11. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 11 Smart Device as Wireless Microphone Now in Home and up Dragon Remote Microphone app now for Android as well as iOS Easier configuration between the app and the Dragon profile open on the PC –DNS displays a (QR) barcode: point the camera to it and the necessary info is transferred automatically. –App settings “stick”

12. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 12 Enhanced Bluetooth Microphone Support Premium editions and above Takes advantage of 16 kHz for higher accuracy than 8 kHz –Skipping General Training is allowed. Plantronics “Calisto II” BT-300 (small USB dongle) First plug the dongle into your PC’s USB port, then create a profile or add a source: list offered will include Enhanced Bluetooth* –If more than one “sound device” is detected, “Plantronics BT300” will be listed. Calisto II’s User Guide posted on website alongside DNS User Guide.

13. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 13 Usability: Personal Control Through added granularity, v12 adds flexibility, performance, and ”safety” (prevent surprises) New options that can be disabled: –Twitter and Facebook post commands introduced in 11.5 (under “More Commands” button) –The XYZ disambiguation introduced in 11 (numbered markers) –Tracking of Start Menu and/or Desktop (DNS may open an item anytime, regardless of what’s visible, if you say open/start/launch followed by its name) –UI tracking in one or more specified apps –"Require 'Click‘: –You can separate menus from buttons and other controls. –Is now default for all.

14. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 14 Usability: New on Commands tab

15. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 15 Usability: Deprecated Commands Tweet that and Tweet Replaced “I’m feeling lucky” wordings (“find site on…”) with more descriptive “open top [web] site for…” –E.g. “open top site for nuance communications,” “open top site for Gmail” *Deprecated “send it to…,” “mail this to…”, “forward that to…” and all other wordings except “email the selection to…”

16. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 16 Usability: “Require ‘Click’” by Default By default, click is always required, not just for menus. Frequent examples: “click OK,” “click search” and “click transfer.” For Dictation Box: ini setting to inhibit close-confirmation message

17. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 17 Usability: Personal Control UI tracking in one or more specified apps (dropdown) Automatic Dictation Box

18. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 18 Usability: Hands-Free New command to right-click the Tray Icon by voice (to access the DragonBar menus when “minimized”) Refined “list windows” feature to see what windows are open and switch to one (introduced in 11): –List includes DNS windows (Vocabulary Editor, etc.). You can say “list windows for Dragon.” –Window is taller (useful for when many windows are open). Note: Tutorial doesn’t turn off microphone, but Microphone Check and Interactive Tutorial do.

19. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 19 Usability: Help System and Documentation New TTS voice for each language (latest from Nuance’s Auto division) Region selection in profile creation (Canada “region” still uses US vocabulary, e.g. color not colour) – but Smart Format Rules help users set alternate written forms) Many new tips. Note: must click Next in Tip of Day window. Added to Help menu: link to printable doc (on the Web) & Interactive Tutorial Enriched Performance Assistant (describes ways to gain speed) and added a link to it in Accuracy Center. Renamed "Add Words From Documents" to further our efforts to teach that designating text to analyze is key (vs. just adding words & phrases). –UI: taller list, removed preview checkbox Continued to make error messages more usable

20. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 20 Usability: Readability Increased DragonPad’s default font size Improved Accuracy Center readability by using darker colors Improved Sidebar’s readability: –User can change font size (small, med, large) of Commands Pane by voice and hand –More readability especially for links to Help. (Removed “page” icons.) Tip of Day window*: –More readable, has Back button, is HTML. –Note: user must use Next button to advance.

21. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 21 Usability: Troubleshooting Wizard to restore a backup after a user profile corruption occurs. –Opens automatically Utility for end-users to quickly and easily provide rich data for troubleshooting –Motivation: Providing even just dragon.log can be challenging for some users, and sometimes troubleshooting requires other files. –Automatically packages many relevant files. The end-user then provides the package to Support (usually as attachment to ticket). –Found in the Windows Start menu, under Dragon NaturallySpeaking Tools

22. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 22 Usability: Guidance Interactive Tutorial: help new users transition from “so easy on TV” to reality of dictating, punctuating, etc. (Details in next slide.) –Touches on essential concepts and skills. Contains short, progressive simulations. –Automatically presented at end of profile creation unless inhibited by.ini file setting. –Also available from Help menu. Smart Format Rules (adaptive text normalization, E F G only): upon detecting a correction corresponding to an Alternate written form or Auto-Formatting option. DNS reaches out about optimization

23. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 23 Interactive Tutorial Key Concepts and Skills Good habits: speaking flow, “microphone off” –Rejects if prompt is not read in one flow Punctuation incl. “open paren”, “dot dot dot”, “open quote” (note: full stop and bracket are accepted) Dictation Commands incl. “cap”, “new line”, “new paragraph”, “caps on”, “all caps”, “numeral…” Editing and correcting text: –Correction Menu and Spelling Window –“underline xyz” and other direct editing commands –“insert before xyz,” “go back” and other placement of insertion point –Pressing a key: “press tab” Smart Format Rules offered after a format change Final screen suggests what to do next, draws attention to resources, “Search Dragon Help for…”

24. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 24 Interactive Tutorial First Simulated Dictation

25. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 25 Smart Format Rules In DNS12, users don’t need to “dig” in the UI. Before, frustration trying to teach DNS their preferred formats, such as abbreviations (alternate written forms), units… –Users don’t know how or can’t bother. Auto-Formatting dlg & Word Properties dlg can feel overwhelming (+ WP dlg is “buried” in Voc Editor.) Extends value of correcting, avoids repeated format errors

26. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 26 Smart Format Rules (cont.) After a format-related correction, DNS presents the Smart Format Rules box – then the user can: –Just keep dictating (or say “cancel”), or –Choose a rule: say “choose n”. (Takes effect immediately; does not retroactively change previous instances in the dictation.) Users can still change settings proactively in Auto-Formatting dlg and Word Properties dlg. –What’s enabled there determines whether the SFR box will be triggered and what rules it will offer. –SFR helps user get to a point where they have all the settings they typically want (users can always make exceptions in their dictations). –If settings are already “curated”, the SFR box will rarely/never appear. Note –Also appears if correction was done by overtyping in the document. –Can be turned off from Correction tab of Options dlg.

27. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 27 Smart Format Rules (Help appears the 1st time only)

28. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 28 Smart Format Rules (Help appears the 1st time only)

29. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 29 DNS reaches out about optimization Proactive, so users don’t have to remember. Analysis of documents and/or local sent emails if not done recently (so DNS is “up to date” on user’s work). –Reminder can be turned off for email separately. “Save profile? Yes No” message may include checkbox for “maintenance” (quick, since just LMO).

30. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 30 Miscellaneous DragonBar flashing effect for certain messages At end of uninstallation –A message encourages customer to provide feedback (online form), incl. why they uninstalled (part of our efforts to know users and their needs) –A message asks whether to remove Adobe Flash installed by DNS. Click Yes. At bottom of Help articles: mention of Edition. At bottom of splashscreen: mention of how to exit it. Nuance PDF Reader instead of Adobe Acrobat for on-disk documentation.

31. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 31 Language-Specific Enhancements All editions FRENCH Only: –Promote ways to prevent homophone errors related to gender/number: –Options for personal pronouns “I” “you” and “we” –Pronunciations “il/elle singulier” and “ils/elles pluriel”. –Mentioned at end of profile creation –Options tab “Locuteurs” now renamed “Pronoms” GERMAN Only: –Option to control pronoun capitalization.

32. CONFIDENTIAL | © 2002-2012 Nuance Communications, Inc. All rights reserved. DRAGON 32 THANK YOU Please remember: All information is confidential until July 26, 2012 Additional details outlined –Workbook, User Guide and Administrator Guide –Note: box includes 8-page “accordion” card with hints for audio setup, and reference tables (commands, special characters) Visit the Dragon VAR Portal –Collateral, box shots, promotional emails, and more Thank you to all who sent suggestions and/or participated in the beta program Please submit any questions to dragonpartnerinput@nuance.comdragonpartnerinput@nuance.com A FAQ document will be compiled with all questions submitted and posted to the Dragon VAR Portal