1. iRMS Managing Controlled Information June 2013 Neale Stidolph Head of Information Management Dr. Laura Muir Senior Lecturer, Dept. of IM, Robert Gordon University

2. Topics Managing controlled information The oil and gas information management network Professional exchange and use of practical experience to improve skills A new qualification at RGU Business School Quick profile about Amor

3. The IM Energy Forum What is it and why was it set up? Who participates? What happens? What are the benefits?

4. Global issue in finding information in data 2 x Data is doubling every two years Business leaders frequently make decisions based on information they don’t trust, or don’t have 1 in 3 Managers spend 2 hours a day searching for information 50 % of what they find is worthless 42 % of them accidentally use the wrong data weekly. 1/4 Sources: The Guardian, 2010 IBM Institute for Business Value, 2009 IBM CIO Study 2010 At what cost to the organisations?

5. The Operator IM picture Eng. Docs Eng. Data Sub- Surface Corporate Info. Explore Appraise Drill Projects Modifications Decommission / Divest Content (of all forms) Repositories (EDRMS & unstructured) Records Knowledge Acquisitions Partners & Vendors Production Govern, secure, preserve and provide information to the data owners Ownership & Standard & Legacy Seismic Wells

6. Information - where is it when you need it? 3. De-commission Data 1. Capital Projects Data 2. Operations Data Engineering Construction Design Fabrication Commissioning Water jets Incident reports Maintenance reports Milling certificates WeldCertification radiographs Reservoirrecords Compliance Corrosion Structured reports time & people procedures Duplicate infrastructure Production Roles & responsibilities Acquiring - Acquiring - selling assets Archive Regulations Legal Category 1-2 Due - diligence Compliance risk Regulatory risk for information information Time spent looking information

8. Networking Steering Group Total BOL Cairn Centrica CNRI Taqa Maersk Nexen RGU Amor Topics Issues Research Training Events Best Practice BG

9. What is done in IM? Departments Seismic Data Mgmt Engineerin g Data Mgmt Wells Data Mgmt Library Service Document Control Document Mgmt Records Mgmt BMS Content Mgmt Intranet Content Mgmt Marketing 000324220 Office Services 000546431 Quality 011456421 Business Development 101456441 HR 000536542 Modification Engineering 020366541 Materials 000577541 Finance 000658742 Asset Integrity 132567540 Producing assets 243366552 Well Integrity Mgmt services 256668742 Subsurface 838668753 Operations 345699863 Projects 474699864 Drilling, completions and well services 247678753 Production 243588753 Well operations 125577651 HSE 011688643 Logistics 000678642 Commercial 102557542 Contracts 000647552 Decommissioning 233344421 Legal 001556432 Procurement 000546441 IS 000545342 Board of Directors 000535430 External client project team 111033200

10. Common Themes EDRMS seems too complex Comment/ Review Process Spend X time looking for stuff Retention/ disposal Encryption & Lost passwords Legal Hold / Discovery Data vs. Documents Engineering: As-built process Joe is the only one who can find stuff Data Owners (Un)controlled Copies Controlled Distribution Not sure info can be trusted VersioningShared DrivesSharePoint Data Protection (globally) DuplicationOff-site storage Bring your own device Mergers, Acquisitions, Divestments Data roomsCrisis Legacy information Big Data vs. Small Comms

11. Forum activities

12. Information Management Expertise: Helping to fix it IM consultants and business analysts Experienced document controllers Training route established for document clerks Developing engineering and geoscience data skills New role developed; doc control technical authority IM Energy Forum building best practice, sharing knowledge & experience Engineering project improvements continuing Oil & gas DC foundation course New RGU course (projects doc control) IM service catalogue

13. “Working with industry and professional partners is something RGU attaches great importance to in order to ensure the continued relevance of what we do. The relationship between the Department of Information Management and Amor Group has been enormously beneficial to both sides. We have benefited from strong industry input to our teaching and knowledge exchange activities and practitioners have had an opportunity to benefit from expertise within the University. The relationship has led to some imaginative developments, not least the Information Management Energy Forum. Through the forum, industry and the university came together to identify training needs and developmental gaps; this led to the creation of the Document Control Foundation course, a bespoke module highly-relevant to industry needs, which has attracted more students than any other RGU professional development short course.” Professor Peter Reid, Professor of Librarianship and Head of Department of Information Management, RGU I am happy to endorse Amor as an organisation committed to the development and promotion of information management and particularly its support for IM professional networking, evidence–based research and service improvement and its contribution to the development of training and career progression in IM. This has been evident in our collaboration during the KTP project and in our current collaboration agreement. Dr. Laura Muir, Senior lecturer in the department of Information Management with departmental responsibility for knowledge exchange activity. She is also Course Leader for the MBA Information Management course and the Document Control Foundation short course

17. "I have worked in Document Control for over 2 years now, initially in an Aviation company and more recently for an Oil & Gas company. This course has educated me further on many aspects of my day-to-day job which I already feel is giving me a greater understanding of why what I am doing is so important. The advantages of me already working in a Document Control department for an Oil company meant that I could relate every topic to my current role and for this reason this course was a complete success and very much worth my while.“ (Gemma Morrison) "I decided to take this course to open up more possibilities in the job market for me following my move abroad. Being online I was able to access the course whenever I wanted to dip in and out of the topics. It gave a sound introduction and each stage was clear with good notes and diagrams. I liked being able to go over the material again and again to ensure I was ready to take each assessment. Any queries I had were swiftly answered so I felt supported throughout and even afterwards. I feel I have learnt a lot about the procedures, documents and terminology on this course and it will be of great benefit to me both now and for the future and I can thoroughly recommend it." (Jo Higham) – Jo is now in a Document Control position in Norway! “I am extremely glad that I decided to pursue this course as it has given me an insight into DC and gained an understanding of the oil and gas industry which I was honestly clueless about. I have to say that studying the notes and sitting for the assessments was quite a challenge for me after being out of it for about 25 years but I once I got into the swing of things and set the pace and a target, there was no stopping. Well, it has been a pleasure.” (Correen Rozario) “Although I have been in document control for many years, I learnt new information, which I can hopefully pass onto my fellow document controllers / TA's.” (Alison Brock) “I really enjoyed participating in this course. It was really informative, and has surprised me at how much I still had to learn. Although I am currently employed in Document Control, I was amazed at the information that I had forgotten or simply did not know. This course has been very beneficial and I will recommend it to others.” (Lee-Anne Middleton)

18. Document Control Foundation Professional Development Course: 5 credit points at SCQF Level 9 (2.5 ECTS points) Graduate Certificate Information Studies: 60 credit points at SCQF Level 9 (30 ECTS points) MSc Information Management: 180 credit points at SCQF Level 11 (90 ECTS points) New Projects Document Control and Well Data Management Professional Development Courses New Graduate Certificate courses

19. Please contact: Dr Laura Muir Senior Lecturer, Department of Information Management, Aberdeen Business School, Robert Gordon University Garthdee Campus Aberdeen AB10 7QE Email: l.muir@rgu.ac.uk

20. Who are Amor? Formed in 2009 from a management buy-out Since then, grown 20% year on year, set to hit £63m at our next annual report Based in Scotland but with international offices In the Energy sector we: deliver scalable technology managed services and process solutions to help protect production assets In the Transport sector we: have the world’s only truly integrated set of airport operational solutions that enable airports operators to establish and monitor service levels to drive an increase in performance across their airport In the Public Services Sector we: create ingenious IT solutions that exceed our customers' expectations through improvements and efficiencies in your business

21. Company Profile 600+ staff £57m turnover, 20% growth year-on-year 50% of our income is from the Energy Sector Target is growth to £250m turnover by end of 2017 Investment of over £4m in products & services in 2012 Expansion; Manchester, London, Houston & Dubai and into public sector & transport markets Planning further investment & acquisitions

22. USA HubUK Hub Where do we work? Jamie More Regional Manager (Dubai) Bryan Parker Regional Manager (Houston) Dave Bruce Energy Sector Director (Aberdeen)

23. Government Frameworks A benchmark for solid managed service performance are the government ICT frameworks Amor is recognised on the major Government frameworks including the latest G-Cloud II operated by the cabinet office Services include Service management, application development, programme and project management, consultancy, strategy and cloud services

24. What do we do in Energy? Our energy services and solutions include: from co-sourcing to our fully managed IT service information management Tier III aligned data centre disaster and work area recovery process safety management system process control system security application development and support Supporting our customers' ever expanding global operations for over 20 years; our scalable technology managed services and process solutions help ensure well governed, safe and efficient operations for some of the biggest names in the energy industry

25. Data Centre & Office Facilities

26. Thank you, any questions? neale.stidolph@amorgroup.com Tel. 01224 611036