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©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design ® are trademarks of Xerox Corporation in the United States and/or other countries.

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Presentation on theme: "©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design ® are trademarks of Xerox Corporation in the United States and/or other countries."— Presentation transcript:

1 ©2013 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design ® are trademarks of Xerox Corporation in the United States and/or other countries. Simplifying the way Business works Our Services Capabilities – Europe May 16 th 2013

2 Communication and Marketing Services Customer Care Solutions Document Transaction Processing Services Finance and Accounting Services Human Resource Services Information Technology Outsourcing Managed Print Services Transportation Solutions Our Services Capability - Europe

3 Our Service and Data Centres April 27, 2015Xerox Internal Use Only3 Business process outsourcing Business process and IT outsourcing Managed print and communication and marketing services Customer business process outsourcing Our service and data centres serve national and global organisations that entrust their business functions to us. We deliver on their behalf, every day, 24 hours a day.

4 Communication and Marketing Services Attracting new customers and keeping them coming back can seem like a fine art. Especially when the processes that underlie critical communications are entrenched in the past.

5 We improve quality and flexibility to help you do more with less Free up time & budget Improve quality & flexibility Do more with less Marketing and communications Point-of-sale materials for retail and consumer goods Digital and print product marketing for banks and insurance companies More personalised brand campaigns Product and after-sale materials Technical publications Language services Product catalogues Procurement, operations & customer service Forms, leaflets, information packs, stationery Customer-statements, bills, policies, contracts

6 Customer Care Solutions It’s not easy to get your customer service mix just right, especially when you have to keep a constant eye on costs.

7 Over 46,000 customer care agents 30 languages supported 175 Customer care centres More than 20 years experience in customer care We’ve got you covered In today’s competitive electronics industry, a reliable and flexible partner is needed more than ever to keep ahead in this hectic environment. Joris Verhoeff, Manager Customer Contacts, Samsung Electronics “ “ We can help you improve productivity, efficiency and customer retention at every touch point

8 Drive more value from your relationships CRM Analytics Customer Acquisition Loyalty Sales Social CRM Multi-Channel Communication Engineering Innovation Customer Care Back Office Globalisation

9 Document Transaction Processing Services Fluctuating volumes, out of control costs and multiple processes may be a nightmare to you but we love them.

10 We’ll help you process documents more quickly, accurately and more cost-effectively Capture Transaction Processing Transform Store Deliver We’ll typically save you 20-30%, as well as helping you deliver better service.

11 Finance and Accounting Services Multiple language and regulatory requirements, limited headcount, and pressure to cut costs: European CFOs have a lot to contend with. We make it easier to deliver.

12 We help organisations large and small to deliver better results through their finance and accounting activities Transactional decision support Financial planning & analysis Accounting, Closing & reporting Treasury & payroll Order-to-cash Procure-to-pay

13 Human Resource Services The connection between business performance and great talent demands new ways to attract, develop, motivate, retain and reward people.

14 Let us help you drive performance through people Improving the experience of HR: Acquiring, developing, compensating, and supporting talent Improving employee engagement by simplifying and improving benefit and reward schemes Nurturing talent without having to invest in in-house learning resources and systems Developing overall HR strategies to effectively deploy and manage workforces.

15 If you’re spending too much of your IT budget just keeping the lights on or firefighting, rather than innovating and supporting new ways of working, we can help. Information Technology Services

16 Helping your IT team keep pace and deliver strategic value IT consulting services giving you the confidence to make the right IT investment decisions. IT outsourcing better reliability, flexibility and scalability than you can achieve in-house. Application services ensuring that your people have the tools they need, simply and cost effectively. Technology solutions making technologies like cloud infrastructure, data de-duplication and virtualisation an asset to your business.

17 Transportation Services Transportation infrastructures are the backbone of economies. The stakes are high.

18 We help move people and products more quickly, smoothly and flexibly around the world Public Transport – convenience and lower cost Open fare Travel with a contactless card Smartbus Real-time electronic signs and apps Parking - looking for parking is 30% of traffic Pay by phone or card Add additional time remotely Mobile parking app Pinpoint available parking Airport check-in Automatic licence plate recognition Tolling - congestion costs billions Electric tolling Tolls are collected at highway speed HOT lanes Adjust the cost to influence demand Data Analytics - real-time route adjustments Heat maps Understand behaviour and identify trends Dynamic pricing algorithms Adjust prices to keep traffic flowing Fleet Management Tracking systems enable detours

19 More than 100 million tickets processed daily 37 billion transit transactions annually $4 billion toll collection annually 20 customer service centres Keeping your customers moving: We help move people and products more quickly, smoothly and flexibly around the world

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