1. DEBRIEFING IN EVERYDAY PRACTICE Mara McErlean, MD Patient Safety and Clinical Competency Center, Albany Medical Center

2. Acknowledgments  Mary Carey  Heather Frenz  Cathy Manjunath  Dan Shovlin  Standardized Patients

3. PSCCC  Albany Medical Center  Serves the educational needs of the Center  Standardized patients, task training and simulation  Opened in 2011

4. Debrief  Definitions  Practical applications  Simulation video review  Small group discussion  Large group discussion  Summary

5. Definition  de·brief  To question someone, typically a soldier or spy  Details about a completed mission or undertaking  Synonyms: cross-examine, interview, interrogate, question, probe, examine, grill or pump

6.  Originally used for soldiers returning from a battlefield, for commanders to fully understand a situation on the front line  Done as soon as possible to get the freshest information  Communication largely from subordinate to superior

7.  Became apparent that there was a benefit to other soldiers to share experiences  Greater understanding of what happened when shared as a group  Bolstering of individual and group identity  Now 1,060,000 results on Google

8. Many additional benefits  Clearer understanding for all  Identification of future pitfalls  Reinforces lessons learned through experience  May decrease anxiety of experience  Improves group dynamic and functioning  Eases transition back into normal work duties

9. American Counseling Association  Seven Stages, 3-5 days post event, 2-3 hours  Introduction  Facts  Thoughts  Reactions  Symptoms  Teaching  Re-entry

10. Critical Incident Stress Debriefing  1983  Same seven steps  Meant to help staff through significant, stressful incidents  Also delayed from time of incident

11. Simulation Debrief  Discussion after a simulated event  Designed to improve understanding  To enhance future performance

12. Traditional Simulation Debrief  Facilitated by someone with competence  Done in a safe environment  Facilitated by someone who witnessed the experience  Based on a structured framework  Congruent with outcomes and objectives International Nursing Association for Clinical Simulation and Learning

13. Four Es  Debriefer encourages conversation about patterns of behavior by asking learners to describe the events that happened, the emotions around these events, potential alternative viewpoints to empathize and explanations for actions and emotions. Mayville 2011

14. GAS  Ten minute approach designed to gather information about how learners think and feel about the session, analyze their actions and summarize lessons learned. O’Donnell 2009

15. Understand the “frame”  Assumptions  Feelings  Goals  Knowledge  Situation  Awareness All drive individual behavior but sometimes are not obvious to others.

16. “Good Judgment”  Advocacy  Observation, statement  Inquiry  Question  “I noticed when the nurse asked if we needed to intubate, you responded by asking for lab results. What were you thinking?” Rudolph et al.

17. Good Judgment  Assume there is a reason for everything, even if it is not apparent to you  Be genuinely curious about why someone else did what he/she did  Assume everyone wants to do the “right” thing Rudolph

18. All day, every day  Every resuscitation  Every code  Every family conflict  Every difficult encounter  Maybe even some of the easy ones

19. In fact….  Debriefing is a critical component to continuous quality assessment and improvement  Necessary for new staff  Equally necessary for seasoned staff  Useful in long term retention  Necessary for long term job satisfaction  Should be employed every day

20. Critical Elements of the Debrief  Safe  Respectful  Goal to understand a system  Goal to improve functioning  Goal to decrease hardship

21. Start with yourself  Assess your own reaction- identify your personal frame  What did you witness  What problems do you identify  Who is the correct person to address  What do you want to be the outcome  Decide the right time and place

22. Deal with others  Acknowledge the emotions first  Then work toward a shared understanding of what actually happened  Assume the best intentions  Keep it personal- your observations and assessment  Keep it professional  Summarize often  Make an action plan

23. What we will do  Show you a simulation that demonstrates a clinical encounter  It is created, not real  Illustrates issues in daily clinical encounters  Your small groups will be asked to identify issues  Then a representative will talk about what you saw

24. Individual Debriefs  Medical care (Covering MD-On-call MD)  Equipment (MD-RT supervisor)  Family dynamics (Bedside RN-Daughter)  Inter-professional communication (Bedside RN- Charge RN)  Inter-professional communication (Bedside RN-MD)  Inter-professional communication (Bedside RN-RT)  Crisis recovery (Charge RN-Bedside RN)

25. Prepare your debrief  Choose your issue  Choose your participants  Prepare your opener  Be ready to report to the group  You have ten minutes

26. Simulation Video

27. Summary  Debriefs do not have to be formal or comprehensive  Good managers and co-workers use debrief techniques to process everyday occurrences  A great method for continuous improvement for patient care, the work environment and job satisfaction

28. THANK YOU!  Special thanks to:  Pat Cumiskey  Mark Dalton  Kevin Gardner  Lisa Taub  Angie Potrikus  Erin Waterhouse