Goals 1. Link material checkout to research/projects - Circulation and Reference were potentially a natural fit - Separate out stacks maintenance 2. Increase efficiency by eliminating distractions - Projects often delayed due to circulation desk needs - Patron needs negatively impacted detail oriented projects 3. Eliminate separation between service points - Service points were located on opposite sides of the building - Negative employee perceptions between departments 4. Put the right PERSON in the right PLACE at the right TIME - Assess staff skills and preferences - Maximize staff skills, preferences, and create new opportunities
Methodology PrinciplePractice used Reorganize the people prior to the physical renovation. Used temporary furniture configurations to begin services. Increase the responsibilities, expectations, and autonomy of staff. Involved staff heavily in planning, assessment, and design processes. Match the personality with the position. Knowledge Skills Abilities Analysis (KSA) Staff members listed their top three position options. Worked with HR to verify process.
General Benefits Everything is on the table Opportunity for change Mentally reframe everything Fine processing moved
Collection Access Not locked into a service point Increased project completion rates Greater level of concentration Flexibility among project priorities Increased retrieval services
U.S. Circulation Focus on customer service – Ritz Carlton Single service point: Ref/Tech/Circ Peer model & Peer leader model No fines discussed at/or around service point Everyone circulates Specialized loanable materials (laptops etc)
Quick Circulation Stats but first… Are the students happy with what we do?
Challenges Communication (Policy Creation & Actual) Information silos Librarian “ego” and circulation Favorite staff and Change
What We’ve Learned To create service combinations that benefit our patrons Staff are happier when their position matches their personality Staff are more productive when they’re happy Large pools can allow for successful staff swapping Do what works
Thank You Ted Chaffin firstname.lastname@example.org Dan Schoonover email@example.com