1. Assistant Director Karen Wong

2. PSC Strategic Goals Customer Service and Satisfaction
Competitive Technical Services and Effective Use of Technology
Upgrade Microwave Network from Analog to Digital
Integrate Public Safety Radio Communications to Achieve Statewide Interoperability
Modernize to Next Generation (NG9-1-1)
Realize a Unified Statewide Public Safety Network

3. Emergency Communications Branch
9-1-1

4. 9-1-1 Emergency Communications Branch
CA Branch is responsible for the overall Program Management of Services in California
Oversight and administration of the State Emergency Telephone Number Account Fund (SETNA)
Administration and funding for equipment and network services related to the routing and answering of calls handled by approximately 460 police, fire, and emergency medical dispatch centers, also known as Public Safety Answering Points (PSAPs)
Establish Statewide technical and operational standards to deliver services
Manage new technologies supporting 9-1-1
Govern the State Advisory Board
Manage the activities of fifty-eight County Coordinators

5. 9-1-1 Emergency Communications Branch
Establishes and manages statewide contracts that provide state department and local government agencies with contracts that provide competitively bid pricing
9-1-1 System and Services Multiple Purchase Award
Foreign Language Emergency Interpretation Services for 96+ non-English languages

6. 9-1-1 Emergency Communications Branch
2011 NG9-1-1 Public Meetings
Emergency Medical Services Presentation (San Diego, California)
Left to Right: State Advisory Board Members;
Dr. James Dunford, President of the American Heart Association

7. Routing on Empirical Data (RED) Project
From 2007 to December of 2011, the number of wireless calls receiving a busy signal or failing to be answered dropped from approximately 42% to below 2%
In October 2011, the RED Project won the prestigious National Association of State Chief Information Officers award for Cross Boundary Collaboration and Partnerships
As a result of California’s success, several other states have inquired regarding our innovative strategy and technology used to efficiently route the calls to the right PSAP the first time
Phase 1 Santa Barbara & Ventura % Phase 2 Bay Area 3, % Phase 3 Southland 2, % Phase 4 Northern Area %
Phase 5 Central 2, %
Phase 6 Los Angeles 1, %
Total ,662
43% average / phase
(9,662 of 22,442 sectors evaluated)

8. 9-1-1 Emergency Communications Branch
The CA Branch has the authority to plan and implement the
9-1-1 network that delivers the calls to over 450 PSAPs Statewide

9. Emergency Call Tracking System (ECaTS)
Statewide call related data analysis and reporting system
Provides unique PSAP statistics, including call answer time and call volume analysis
Enables state, regional and county managers to analyze and compare one or multiple PSAPs and perform trend analysis for budget planning
The solution can also be used to follow the life of a call as it transfers from one PSAP to another

10. Next Generation 9-1-1 (NG9-1-1)
Improve interoperability, call routing, congestion, overflow treatment and location accuracy
Strengthen system resiliency and reliability as well as increase opportunities to achieve fiscal and operational efficiency through cost-sharing arrangements
NG9-1-1 provides the ability to accept multimedia data (e.g. text, video and photo)

11. Enhanced E9-1-1 Grant Project
Completed September 2012
$4.1 million + $4.1 million in Federal/State matching Grant Funds
NG IP network connectivity to 37 Public Safety Answering Points (PSAPs) encompassing thirteen (13) counties in Northeastern California
Routing based on Longitude and Latitude (X/Y), saved 104 hours (September through July 2013) in potential transfer time on wireless call delivery to PSAPs

12. Imperial County Project
AT&T/Cassidian Patriot CPE Hosted Solution
4 PSAPs –
Imperial County Sheriff
Brawley Police Department
Calexico Police Department
El Centro Police Department
CPE hosted solution was accepted in Nov 2012
Pending software upgrade will provide additional feature functionality when logging in at a non-native PSAP within the group

13. Ventura County Project
AT&T/Intrado Viper CPE hosted solution with a proof of concept (POC) longitude/latitude (X/Y) routing overlay
3 PSAPs: - Ventura County Sheriff
- Oxnard Police Department
- Simi Valley Police Department
CPE hosted solution successfully implemented March 2013
Testing for AT&T ESInet POC overlay with X/Y routing to begin June 2014
Allows PSAPs to load balance and answer calls from any workstation within the 3 PSAPs

14. RING Project AT&T/microDATA Evergreen IP Cloud Solution 8 PSAPs –
Alhambra PD – Beverly Hills PD
Burbank PD – Glendale PD
Pasadena PD – San Fernando PD
Sierra Madre PD – Verdugo FD
Establishes a geo-diverse NG9-1-1 solution
Allow PSAPs the ability for call takers to take calls at any workstation within the 8 PSAPs
Utilizes policy based routing configurations

15. Mendocino County Project
AT&T/microDATA Evergreen IP Cloud Solution
3 PSAPs –
Mendocino County Sheriff
Ukiah Police Department
Willits Police Department
Establishes a geo-diverse NG9-1-1 solution
Allow PSAPs the ability for call takers to take calls at any workstation within the 3 PSAPs
Utilizes policy based routing configurations

16. State 9-1-1 Advisory Board
Seated from left to right: Charles Melvin Berdan, Charles Cullen, Sam L. Spiegel, Karen Wong-Chair, Scott Howland, Jaime Young, Nathan Trauernicht, James Mele
Members not pictured: Leslie Wilson, Michael Langston, Edward Bonner
The State Advisory Board advises the CA Branch on 9-1-1
issues and policy - especially from the perspective of their constituents

17. Education and Awareness
Inform citizens of all ages the importance of emergency calls with the system
Recognizes and awards children and dispatchers for calls
Support PSAPs with education and outreach efforts
Prepares citizens for NG9-1-1

18. 9-1-1 for KIDS Awards
Recognizing citizens of all ages in the community for performing extraordinary actions by using 9-1-1

19. Radio Communications Branch

20. Radio Communications Branch
Public Safety Agencies
Goals
Interoperability
Establish System of Systems Architecture & Infrastructure
Local Law Enforcement and Fire

21. California Public Safety Microwave Network
Microwave Strategic Plan
State owned, operated and maintained
System design will be fully digital with a Multi-Protocol Label Switching overlay with ability for automatic re-routing of traffic and remote system reconfigurations
Support new technologies such as Long Term Evolution
High speed data, OC3 (150 Mbps) with customized service levels to end user

22. Radio Engineering

23. System Engineering
First level contact providing client engineering support
Extensive technical expertise and working knowledge base of client systems
Customized system design and modification
Major equipment specification development
Detailed documentation for communications sites throughout the State

24. System Engineering Design and Installation
Development of detailed equipment installation instructions and documentation
Left to Right: David Andre, Lap Huynh

25. System Engineering Design and Installation
Consoles Engineering
Engineering and installation of major public safety dispatch console equipment
Development of specifications for the purchase of major dispatch console equipment and the subsequent compliance testing
Customer service and support of existing console equipment Statewide

26. System Engineering Design and Installation
Engineering and installation of major public safety dispatch
console equipment
Left to Right: Jennifer Nguyen, Uriel Fojas, Pete Jessen

27. System Engineering Design and Installation
Special Projects Unit
Designs, develops, fabricates and modifies equipment for specialized applications
Performs equipment testing and specification compliance verification
Conducts Radio Frequency Interference studies
Performs Maximum Permissible Exposure tests to confirm safe radio frequency working
environment

28. System Engineering Design and Installation Special Projects Unit
Partners with fabricators and assemblers such as Pride Industries, Microform Sheet Metal,
R-Squared PC Board Manufacturer, Laird Antennas

29. System Engineering Design and Installation
Equipment testing and specification compliance verification
Pictured: Tim Johnson

30. System Engineering Design and Installation
Federal Communications Commission (FCC) / Specifications Unit
Frequency Engineering, Coordination and Licensing
Maintains and modifies over 4,000 FCC licenses for the State of California
Primary interface with the FCC on rules and regulatory issues
Interface with client agencies on equipment specification development and procurements

31. Installation

32. Installation Mobile Installations Microwave
VHF/UHF (prisons, traffic management centers, towers, command post vehicles, remote mountaintop sites)

33. Mobile Installations
Installation, removal and modification of mobile radios, undercover installations, Code 3 installations and related equipment for the majority of public safety agencies
Installation facilities in Sacramento, Riverside, and Fresno
Install equipment in vehicles, boats, quads, and all highway maintenance equipment

34. Mobile Installations
Pictured: Alan Lane

35. Microwave Installation and Maintenance
Over 400 microwave sites serving state, federal,
and local government agencies

36. Maintenance

37. Communication Maintenance Services
Maintenance provided Statewide
Emergency and preventative radio repair
Customized maintenance service provided (24 hours a day/7 days a week/365 days a year)
Repair of equipment no longer serviced by the manufacturer

38. Communication Maintenance Services
Statewide technical and advanced system maintenance
Pictured: Richard Erhardt

39. Communication Maintenance Services
Emergency communication equipment is thoroughly tested and
specialized maintenance is provided
Pictured: Darrell Norris

40. Communication Maintenance Services
Technicians climb a communications tower to conduct maintenance
(Mount Diablo, CA)

41. Communication Maintenance Services
Maintenance services are provided Statewide
24 hours/7 days a week/365 days a year regardless of weather conditions

42. Training

43. Technical Training
Technical training programs are developed both in-house and by qualified vendors as outlined in the training plan
Training Courses:
Tower Climbing Safety
Structured Cabling Testing and Creation
California Highway Patrol / Consolidated Patrol Vehicle Environment Training
Radio Frequency System Level Setting
State Microwave System Basics

44. Technical Training PSC Training Locations:
Sacramento
Fresno
Riverside
The Training Unit provides over 10,000 hours of technical training each fiscal year

45. Tower Climbing Training Pictured: Darrell Norris
Technical Training
Tower Climbing Training
Pictured: Darrell Norris

46. Technical Training
4x4 Training

47. Incident Base Team Training

48. Incident Base Team (IBT)
Team of Telecommunications Technicians who respond to any incident (fires, floods, civil unrest)
Technicians program, repair, and maintain all communications on all incidents alongside first responders
The IBT offers 24 hours a day/7 days a week/ 365 days a year response to incidents

49. Incident Base Team Services
Fire/Incident Base Training

50. Incident Base Team Services
Technicians deploy portable communication systems on site

51. Telecommunications Governance and Services Branch

52. Telecommunications Governance & Services Branch
To provide exceptional support services to clients and stakeholders of Public Safety Communications to develop and implement a strategic vision for the State’s public safety radio and communications
Public safety communications governance is strengthened through open forums ensuring that all public safety entities have a voice in the process while continuing to leverage existing infrastructure to improve interoperability in California

53. Roles and Responsibilities
Governance: Supports client agencies, provides strategic planning services, coordinates the California First Responders Network project and leads change management and communications initiatives
Project Management: Manages Public Safety Communications projects and work orders statewide
Federal Communications Commission Coordination: Manages Federal Communication Commission licenses for state agencies, frequency coordination, and records frequency use agreements between state and local public safety organizations

54. Roles and Responsibilities
Strategic Management & Facility Coordination: Manages Public Safety Communications facilities including the Public Safety Microwave Network and California Multi-Agency Radio System
Program & Client Support: Serves as the primary point of contact for client agencies
Ombudsman: Pursues resolution of critical issues, conducts outreach to state and local government client agencies
Support Services: Supports statewide Public Safety Communications efforts including areas related to Client Billing, Procurement, Contracting, and Warehouse Operations, including Central Stores; it stocks the most commonly used items in statewide communications projects

55. Nationwide Public Safety Broadband Network
In February 2012, Congress enacted The Middle Class Tax Relief and Job Creation Act of 2012 (the Act), which contained provisions to establish a nationwide, interoperable public safety broadband network
Develop a governance structure and select the 15 members who will comprise the California First Responder Network Board of Directors (CalFRN) - Members will represent a cross-section of public safety and telecommunications technical expertise
Develop three public forums to be held in 2014, to take
public comment and provide information to interested stakeholders of the approach to develop the
Nationwide First Responder Network

56. CalFRN Board of Directors
CalFRN Board Description
The CalFRN Board will consist of two levels of operation - each level is described in terms of responsibilities, membership, operating procedures and information flow
California First Responder Network Board of Directors
Advisory Committees:
California Statewide Interoperability Executive Committee Advisory
Mutual Aid Regional Advisory Committee
State Advisory Board
Tribal Advisory Committee
Additional Technical groups may be added in the future, i.e. the Technical Advisory Committee

57. Why it matters
California citizens and government agencies depend upon the State’s public safety telecommunication systems to conduct routine business and obtain assistance during emergencies
Providing excellent customer service
over 330 dedicated people statewide in
Public Safety Communications works behind the scenes to ensure that these essential systems are there when needed