1. The Project Overall Objective To assist in resolving the problems of refugees and IDPs in the Republic of Serbia through the provision of adequate support. 1 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

2. Results  Improved conditions for social inclusion of IDPS and refugees in 20 local communities in Serbia  At least 20 targeted municipalities have signed contracts for the development of community based social protection services that will be run by IDP and refugee staff (home care services, day care centres, etc.);  Minimum 200 IDPS and refugees who are users of social assistance (family social allowance) are educated as future care providers of social protection services; 2 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

3. Funding Available funding is EUR EUR 2,640,000 Indicative allocation of funds by lot: Lot 1: Home care services: 50% Lot 2: Centers for Family support: 20% Lot 3: Day care centers: 10% Lot 4: Living needs support for people with disabilities: 20% 3 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

4. Lots Lot 1: Home care services for elderly people, children, persons with disabilities, fosters families and other potential beneficiaries. Lot 2: Centers for Family support: Information centers and / or Psychological support Lot 3: Day care centers: for elderly people, children and persons with disabilities Lot 4: Living needs support for people with disabilities 4 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

5. Project Funding Lot 1 Home care services In Urban areas: Maximum Grant 100,000 Euro Minimum Grant 50,000 Euro; In Rural areas or urban and rural areas: Maximum Grant 130,000 Euro Minimum Grant 50,000 Euro; 5 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

6. Project Funding Lot 2 Centres for family support Maximum Grant 50,000 Euro Minimum Grant 10,000 Euro; 6 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

7. Project Funding Lot 3 Day Care Centres First day care centre in municipality: Maximum Grant 130,000 Euro or 150,000 if reconstruction / adaptation Minimum Grant 50,000 Euro; For additional day care centres: Maximum Grant 100,000 Euro or 150,000 if involves reconstruction / adaptation Minimum Grant 50,000 Euro; 7 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

8. Project Funding Lot 4 Living needs support for people with disabilities Maximum Grant 150,000 Euro Minimum Grant 50,000 Euro; 8 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

9. Project Funding  90% of the total eligible costs of the action;  Balance (cash) to be funded from applicants or partners own resources or sources other than the EU budget or EDF.  In kind contributions are not allowable as matching funding; 9 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

10. Eligible applicants  Municipality in Serbia and  Have IDPs and refugees resident within its jurisdiction;  Be able to demonstrate that it has a clear plan for implementation of the proposed action and be able to prove that the proposed action will be sustainable, and  Have an active working partnership with the local centre for social welfare and / or NGOs and / or other relevant stakeholders;  be directly responsible for the preparation and management of the action with their partners, not acting as an intermediary and  Not be in any of the situations which are listed in Section 2.3.3 of the Practical Guide to contract procedures for EU external actions http://ec.europa.eu/europeaid/work/procedures/implementation/in dex_en.htm); http://ec.europa.eu/europeaid/work/procedures/implementation/in dex_en.htm 10 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

11. Eligible partners  Applicants may act individually or with partner organisations;  A partnership can be with a local centre for social welfare and /or NGOs and /or other relevant stakeholders; there is no limit on the number of partners.  Applicants’ partners participate in designing and implementing the action, and the costs they incur are eligible in the same way as those incurred by the grant beneficiary. They must therefore satisfy the eligibility criteria as applicable to the applicant himself. 11 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

12. Partners The following are not partners and do not have to sign the “partnership statement”: Associates  Associates play a real role in the action but may not receive funding from the grant with the exception of per diem or travel costs.  Contractors are neither partners nor associates, and are subject to the procurement rules set out in Annex IV to the standard grant contract.  The applicant will act as the lead organisation and, if selected, as the contracting party (the "Beneficiary"). 12 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

13. Eligible actions  Home care services for the elderly; children, persons with disabilities, foster families and other potential beneficiaries.  Centers for Family support: (Information centers and / or Psychological support):  Day care centers: for elderly people, children and persons with disabilities;  Living needs support for people with disabilities (with third parties); 13 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

14. Employment of IDPs  IDPs and refugees, who are in receipt of family social assistance, must be employed on all funded projects;  They should not constitute less than 20% of total full or part-time staff;  Potential applicants to the Programme must therefore identify and propose IDP and refugee candidates for at least 20% of the available positions;  Applicants may propose more than one candidate for each position but these nominated candidates must have been identified using transparent selection criteria. 14 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

15. Employment of IDPs  Contact details, i.e. name, address, telephone number of these persons should be included in the proposal together with a short resume of their previous work experience and educational background.  Specialist training will be provided by the Contracting Authority to those candidates in order to equip them with the skills needed for the posts identified in the proposal;  The required number of employees for the positions specified on the project proposal must be employed from those candidates nominated in the proposal, if the proposal is awarded funding 15 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

16. Number of applications/awards  An applicant may not submit more than one application per lot under this Call for Proposals.  An applicant may not be awarded more than one grant per lot under this Call for Proposals.  An applicant may not at the same time be partner in another application  Partners may take part in more than one application 16 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

17. Eligible Costs  Necessary for carrying out the project;  Comply with the principles of sound financial management - value for money and cost-effectiveness;  Incurred by beneficiaries or their partners during the implementing period for the action (costs for project preparation are not eligible);  Backed by originals of supporting documents;  Must not exceed those normally borne by the Beneficiary or his partners. 17 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

18. Eligible Direct Costs  Costs must comply with the provisions of Article 14 of the General Conditions to the Standard Grant Contract (see Annex F of the Guidelines).  Note that taxes, including VAT will only be accepted as eligible costs when the Beneficiary (or, where applicable, its partners) can show it cannot reclaim them.  Taxes shall in such case be included in the Budget of the Action under the heading "Taxes" 18 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

19. Eligible Direct Costs 1.Cost of staff, corresponding to actual salaries plus social security charges and other remuneration-related costs 2.Travel and subsistence costs; 3.Cost of purchasing equipment, and services; 4.Cost of consumables and supplies; 5.Subcontracting expenditure; 19 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

20. Eligible Direct Costs (cont’d) 6. Costs arising directly from the requirements of the contract: dissemination of information, Evaluation specific to the action, audit translation printing Iinsurance, etc. financial service costs - cost of transfers and financial guarantees 20 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

21. Eligible Indirect Costs (Overheads)  Administrative overheads - a lump sum not exceeding 7% of the direct eligible costs (excluding taxes)  (If they do not include costs assigned to another heading of the contract budget ) 21 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

22. Contingency Reserve  A contingency reserve not exceeding 5% of the estimated direct eligible costs (excluding taxes) may be included in the Budget of the Action.  It can only be used with the prior written authorisation of the Contracting Authority. 22 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

23. Contributions in kind  Contributions in kind are not considered actual expenditure and are not eligible costs. The contributions in kind may not be treated as co- financing by the Beneficiary.  However, if the description of the action as proposed by the Beneficiary foresees the contributions in kind, such contributions have to be provided.  If co-financing in kind is proposed, they have to be included in Annex B (worksheet 2) to the Guidelines for applicants related to the expected sources of funding for the action.] 23 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

24. Ineligible Costs  debts and debt service charges  provisions for losses or potential future liabilities;  interest owed;  costs declared by the beneficiary and covered by another action or work programme;  purchases of land or buildings, except where necessary for the direct implementation of the action, in which case ownership must be transferred to the final beneficiaries and/or local partners, at the latest by the end of the action; 24 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

25. Ineligible Costs (Cont’d)  Currency exchange losses;  Taxes, including VAT, nevertheless, these may be considered as part of the estimated total accepted costs of the action for the purpose of co-financing where the Beneficiary (or the Beneficiary's partners) can prove it cannot reclaim them.  In such cases, the cost should be included in the Budget under the heading "taxes";  Credit to third parties. 25 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

26. How to apply  PADOR is an on-line database in which organisations register themselves and update regularly their data, through the Europeaid website: http://ec.europa.eu/europeaid/work/onlineservices/pador/index _en.htm http://ec.europa.eu/europeaid/work/onlineservices/pador/index _en.htm  Before starting the registration of your organisation in PADOR, please read the "Quick guide" available on the website.  You have to indicate on the paper version of the proposal the EuropeAid ID (EID). To get this identification, your organisation must register, save and "sign" (committing your responsibility) in PADOR obligatory data. 26 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

27. Sending the applications  Applications must be submitted in one original and 2 copies in A4 size, each bound;  The complete application form (part A: concept note and part B: full application form), budget and logical framework must also be supplied in electronic format (CD-Rom) in a separate and unique file;  The outer envelope must bear the reference number and the title of the Call for Proposals, the title and number of the lot, the full name and address of the applicant, and the words "Not to be opened before the opening session" and” Ne otvarati pre zvanicne sesije otvaranja ; 27 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

28. Sending the applications (cont’d)  Applications must be submitted in a sealed envelope by registered mail, private courier service or by hand- delivery (a signed and dated certificate of receipt will be given to the deliverer) at the EUD;  Applications sent by any other means (e.g. by fax or by e-mail) or delivered to other addresses will be rejected;  Applicants must verify that their application is complete using the checklist (section V of part B of the grant application form). Incomplete applications may be rejected. 28 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

29. Additional Information  Questions may in addition be sent by e-mail no later than 21 days before the deadline for the submission of applications to the EUD, indicating clearly the reference of the Call for Proposals;  E-mail address: Snjezana.DJUKIC@eeas.europa.euSnjezana.DJUKIC@eeas.europa.eu  Contracting Authority has no obligation to provide further clarifications after this date;  Replies will be given no later than 11 days before the deadline for the submission of applications. 29 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

30. Additional Information  In the interest of equal treatment of applicants, the Contracting Authority cannot give a prior opinion on the eligibility of an applicant, a partner, an action or specific activities.  Questions that may be relevant to other applicants, together with the answers, will be published on the internet at the EuropeAid website:  https://webgate.ec.europa.eu/europeaid/online- services/index.cfm?do=publi.welcome and http://www.minrzs.gov.rs/cms/en/home http://www.minrzs.gov.rs/cms/en/home  Consult the abovementioned website frequently for additional information. 30 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

31. Evaluation/ selection STEP 1: OPENING & ADMINISTRATIVE CHECKS AND CONCEPT NOTE EVALUATION  The submission deadline has been respected.  The Application Form satisfies all the criteria specified in points 1-5 of the Checklist: section V of part B of the grant application form).  The evaluation of the Concept Notes that have passed the first administrative check will cover the relevance and design of the action.  Scoring against the evaluation criteria for the concept note. 31 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

32. Evaluation/ Selection Step 2 EVALUATION OF THE FULL APPLICATION  The full application form satisfies all the criteria specified in points 1-8 of the Checklist (Section V. of part B of the grant application form).  An evaluation of the quality of the applications, including the proposed budget, and of the capacity of the applicant and its partners, using the evaluation criteria set out in Guidelines for Applicants 32 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

33. Evaluation/ Selection Step 3 VERIFICATION OF ELIGIBILITY OF THE APPLICANT AND PARTNERS  The eligibility verification, based on the supporting documents requested by the Contracting Authority (see section 2.4) will only be performed for the applications that have been provisionally selected according to their score and within the available financial envelope.  The Declaration by the applicant (Section VI of part B the grant application form) will be cross-checked with the supporting documents provided by the applicant.  The eligibility of the applicant, the partners, and the action will be verified according to the criteria set out in the Guidelines for applicants; 33 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

34. Supporting Documents 1.The statutes or articles of association of the applicant organisation and of each partner organisation. 2.Copy of the applicant’s latest accounts (the profit and loss account and the balance sheet for the previous financial year for which the accounts have been closed). 3Legal entity sheet (see annex D of these Guidelines) duly completed and signed by the applicant, accompanied by the justifying documents which are requested therein.. 4A financial identification form conforming to the model attached at Annex E of these Guidelines, certified by the bank to which the payments will be made. 5Where the requested supporting documents are not uploaded in PADOR they must be supplied in the form of originals, photocopies or scanned versions 34 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia”

35. Indicative timetable * = Provisional dates 35 “Supporting Access to Rights, Employment and Livelihood Enhancement of Refugees and IDPs in Serbia” Information meeting23 February 2011 Deadline for request for any clarifications from the Contracting Authority 03/05/2011* Last date on which clarifications are issued by the Contracting Authority 13/05/2011 Deadline for submission of Application Form23/05/2011 Information to applicants on the opening & administrative checks and concept note evaluation (step 1) 02/06/2011* Information to applicants on the evaluation of the Full Application Form (step 2) 16/07/2011* Notification of award (after the eligibility check) (step 3) 14/08/2011* Contract signature15/09/2011*