7 Product Maturity cont. ~3 million lines of code powering : Opsmart Module NameVirtualization Management for VMWareNetApp Integration/Automation ModuleNetApp Autogrow/Autoreclaim Module~3 million lines of code powering :1800 Oracle DBs13 Datacenters120 Esxi7000 VMs300 Netapp Storage Filers700 NetworkDevices
8 Business Impact Summary Business Intelligence SolutionsAdvanced Reporting, SLA Management and Client Early Warning Detection Reports. These solutions provide in-depth insight into the quality of Managed Hosting Services provided to clients as well as proactive indicators and preventive measures to reduce cancellations.CollaborationIntegrated Monitoring Dashboard, Incident Management, Change Management and client Notification provide superior collaboration capabilities for the Managed Hosting Teams to communicate and escalate issues through resolution and closure.Data / Systems IntegrationIntegrated DNS Appliance Management along with inventory, CRM and Monitoring Systems reduce process break-downs and increase productivity and service qualityContinuity / Risk ManagementA Complete Disaster Recovery site in the event of outages to the production site ensures service continuity, Furthermore, built-in auditing and logging mechanisms ensure control, security and compliance.Business Process ManagementIntegrated provisioning system, contract compliance and client reporting solutions ensure accurate delivery of Managed Hosting Services and enforcement of contractual limitations that result in further revenue recognition.Virtualization / AutomationSimple User Interface in Opsmart provides a powerful ability to provision a client in virtual datacenters in minutes vs. days in the old manual processes. The automation of client provisioning using combined templates/blueprints have increased productivity, reduced mistakes and ensured on time delivery of MH Services.
9 Contracts Provisioned Client Notifications Sent Numbers: A case study…1,200Clients Hosted3,795Contracts Provisioned7,333Devices Managed350Opsmart Active Users350,000Client Notifications Sent4,200Project Tasks Handled57,123Change Requests252,721Incident Tickets
11 90%+ of Storage Escalations handled by Remote Team
12 ... Increasing Service Quality * Snapshot of Client Early Warning Detection Report.Correlation of Massive Client Data.Goal: Enhance Client Service Experience by proactively reaching out to unhappy clients to show that we care.