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Chapter 3 Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser.

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Presentation on theme: "Chapter 3 Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser."— Presentation transcript:

1 Chapter 3 Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

2 Discuss how accreditation, facility licensure, and certification influence the information needs of health care facilities. Identify and differentiate among major health care accrediting bodies. Understand and manage the impact of the health record as a legal document. Discuss the HIPAA privacy regulations and their relevance to health care organizations and consumers. Describe the laws, regulations, and standards that govern patient confidentiality. Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

3 Licensure, Certification & Accreditation  Facility Licensure  Certification  Joint Commission Accreditation  Other Accrediting Organizations Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

4 Legal Aspects of Health Care Information  Health Record as a Legal Document  Definition  Retention of Health Records  Authentication  Privacy and Confidentiality  Pre-HIPAA  HIPAA  Release of Information Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

5 States oversee facility licensure Facilities must have a license to operate Emphasis is on standards for physical plant, safety, etc. Minimum standards for patient records Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

6 Gives authority to participate in Medicare and Medicaid Standards were established in 1970’s Hospitals with Joint Commission Accreditation have “deemed” status Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

7 Voluntary external review Well known agencies  Joint Commission—hosptials and other health care facilities  NCQA—managed care plans  CARF—Rehabilitation facilities  AAAHC—Ambulatory care facilities Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

8 Possible Benefits  Deemed status for CMS programs and some state licensure  Required for reimbursement from some payers  Validates quality of care  May influence liability insurance  May enhance managed care contracts  Gives competitive edge over non-accredited Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

9 Founded as non-profit in % of all general hospitals; 95% of those over 200 beds Now includes other types of healthcare organizations Survey every three years to compare practice to standards Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

10 Accreditation decisions  Accreditation  Provisional accreditation  Conditional accreditation  Preliminary denial of accreditation  Denial of accreditation  Preliminary accreditation Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

11 Emphasis on health care information and documentation of care  ~150 JCAHO hospital standards are scored on patient medical record alone Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

12 Goal: “ to support decision making to improve patient outcomes, improve health care documentation, assure patient safety, and improve performance in patient care, treatment, and services, governance, management, and support processes” (JCAHO, 2004) Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

13 There is a large section of the IM standards devoted to content and maintenance of patient records Other IM standards relate to  IM planning  Confidentiality and security  IM processes  Information-based decision making Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

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15 National Committee for Quality Assurance  Accreditation of health plans and managed care organizations (MCOs)  HEDIS and measuring quality (chapter 1) Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

16 Began accrediting MCOs in 1991 ~3/4 of all enrollees in an HMO are in one accredited by NCQA NCQA surveys organizations Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

17 Published standards grouped into five categories  Access & service  Qualified providers  Staying healthy  Getting better  Living with illness Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

18 Assigns one of five accreditation levels  Excellent  Commendable  Accredited  Provisional  Denied Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

19 Commission of Accreditation of Rehabilitation Facilities (CARF)  Accreditation Association for Ambulatory Health Care (AAAHC)  Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

20 What is the legal Health Record?  No simple answer in the electronic environment  State and Federal laws are being modified Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

21 AHIMA define Legal Health Record (LHR) “the documentation of the healthcare services provided to an individual in any aspect of healthcare delivery by a healthcare provider organization.” (Amatayakul, 2001) Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

22 AHIMA defines four categories of patient data  Legal Health Record  Patient-Identifiable Source Data  Administrative Data  Derived Data Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

23 Most states have retention requirements When no state requirements retain records  At least as long as the statute of limitations  For minors, until the age of majority (defined by the state) Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

24 Joint Commission defines authentication as (JCAHO, 2008) “the validation of correctness for both the information itself and for the person who is the author or the user of the information” Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

25 Forms of Authentication  Handwritten signature  Electronic signature  Most states allow or are silent on electronic signatures  CMS and Joint Commission recognize electronic signatures  Policies and procedures are needed to insure that electronic signature codes, etc are not shared Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

26 Privacy—individual's right to be left alone  In health care—the right to limit access to health care information Confidentiality—the expectation that information will only be used for its intended purpose  Confidentiality relies on trust Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

27 Pre-HIPAA  A few federal and state laws, but no comprehensive federal regulation to protect private health information HIPAA  Multiple Sections, including  Privacy Rule Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

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29 Key definitions  Covered Entities  Health plans  Health care clearinghouses  Health care providers Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

30 Key definitions  Protected Health Information (PHI)  Relates to physical or mental health, provision of or payment for health care  Identifies the person  Created or received by a covered entity  Transmitted or maintained in any form Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

31 Five major components  Boundaries  Security  Consumer control  Accountability  Public Responsibility Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

32 Health care organizations need comprehensive policies and procedures for releasing patient information  Routine Use –requires consent  Non-routine Use—requires authorization Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

33 Patient Name Patient Date or Birth Name of entity to whom the information is being released Description of the health information being disclosed Statement of the reason or purpose for the disclosure Date, event or condition on which the authorization will expire Statement that the authorization may be revoked by the patient (or legal representative) Patient (or legal representative) signature Date of signature—must be after the encounter Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

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35 Facility Licensure Certification Accreditation Standards and Processes  Joint Commission (www.jcaho.org)  NCQA (www.ncqa.org)  Other Accrediting Bodies Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser

36 Health Record as a Legal Document Retention of Health Records Authentication of Health Information Privacy and Confidentiality HIPAA Privacy Rule Release of Information Health Care Information Systems: A Practical Approach for Health Care Management 2nd Edition Wager ~ Lee ~ Glaser


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