1. Goddard Space Flight Center Office of Human Capital Management Christina LaFountain, Employee Relations Program Manager Code 115 Christina.Lafountain-1@nasa.gov 301-286-3729 The NASA Grievance System Presented on May 3, 2011

2. Goddard Space Flight Center Office of Human Capital Management NASA Grievance System What is it? A process for dealing with employment-disputes/treating employees reasonably and fairly Identifying Preventing Resolving Who is Included? Almost all employees that are not covered under GESTA, AFGE, WAMTC negotiated agreement 10/10 2

3. Goddard Space Flight Center Office of Human Capital Management What is Covered? Any matter of employee concern/dissatisfaction Personal relief possible Matter subject to NASA management control May include any matter in which an employee alleges that coercion, reprisal, or retaliation occurred against him/her for using the grievance procedure 10/10 3

4. Goddard Space Flight Center Office of Human Capital Management What is Not Covered (In General)? Content of established NASA policy and regulation Negotiated grievance procedure matter A matter that can be appealed through another forum or a preliminary notice of that matter Non-selection for promotion A recruitment or relocation bonus or retention allowance 10/10 4

5. Goddard Space Flight Center Office of Human Capital Management What is Not Covered (Related to Performance)? Substance of performance standards and elements and/or statement of work objectives Awards An action terminating a probationary employee an employee serving a trial period returning a supervisor or manager to a nonsupervisory/non- managerial position, for failure to successfully complete the probationary period 10/10 5

6. Goddard Space Flight Center Office of Human Capital Management Description of the NASA Grievance Process Step 1 Informal Typically with immediate supervisor Employee notifies supervisor orally or in writing Employee presents information Right to Representation Supervisor works toward resolution Makes decision to grant or deny requests made 10/10 6

7. Goddard Space Flight Center Office of Human Capital Management Description of the NASA Grievance Process (continued) Step 2 Formal Grievance filed with Director of OHCM Grievance Deciding Official is appointed Employee presents information Right to Representation Deciding Official works toward resolution Makes decision to grant or deny requests made 10/10 7

8. Goddard Space Flight Center Office of Human Capital Management Contact Information Christina LaFountain, Employee Relations Program Manager Code 115 Christina.Lafountain-1@nasa.gov 301-286-3729 10/10 8