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英语写作训练英语写作训练 × × Exit  Compose appropriate congratulation letters  Give congratulations and praise properly  Express proper feeling  Compose appropriate.

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Presentation on theme: "英语写作训练英语写作训练 × × Exit  Compose appropriate congratulation letters  Give congratulations and praise properly  Express proper feeling  Compose appropriate."— Presentation transcript:

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2 英语写作训练英语写作训练

3 × × Exit  Compose appropriate congratulation letters  Give congratulations and praise properly  Express proper feeling  Compose appropriate congratulation letters  Give congratulations and praise properly  Express proper feeling Objectives Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

4 × × Exit What is a Letter of Congratulation A congratulation letter is used for praising a person on his or her success. This letter is a great gesture to maintain personal as well as professional relationships. Everyone likes to have accomplishments acknowledged. Such a letter makes the recipient proud of his or her success. Whether written to a close friend or a distant business associate, the letter should be full of enthusiasm and happiness. The letter has to tell how much happy you are on hearing the news of his or her success. It may be short, but it should contain personal remarks or references Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

5 × × Exit Tips on Writing 1.Keep your letter positive and don’t include any negative comments or unhappy news. 2.Try to avoid excessive flattery. 3.Keep your congratulation letter simple and concise—under one page in length. 4.Write the congratulation letter as soon as possible after the fortunate event takes place. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

6 × × Exit Useful Expressions 1. Congratulations, all of us feel proud of your remarkable achievements! 祝贺你,我们都为您所取得的巨大成就感到骄傲。 2. I am so pleased and happy to hear that... 听到 …… 我真的非常高兴。 3. I write to congratulate you upon... 我写信来祝贺你 …… 。 4. I offer you my warmest congratulations on your... 对于你的 …… 我表示热烈的祝贺。 Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

7 × × Exit Useful Expressions 5. We are just as proud as can be of you and send our congratulations. 我们为你感到由衷的自豪!祝贺你! 6. I wish you still further success! 预祝你取得更大的成功。 7. Please accept our most sincere congratulations and very best wishes for all the good future in the world. 谨向你表示祝贺和最良好的祝福。 Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

8 × × Exit Sample 1 Sept. 20 Dear Paul, Congratulations on being named this year’s Outstanding Student. That’s terrific! I was so happy for you when I saw the announcement on the school website. Having studied together for two semesters, I know that you very much deserve this honor. With all the best wishes. Sincerely, Gary  Purpose of writing  Source of the news  Praise  Positive closing  Purpose of writing  Source of the news  Praise  Positive closing Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

9 × × Exit Sample 2 June 25 Dear Ms. Asher, On behalf of everyone here at Deerwood Resorts Ltd., I would like to sincerely congratulate you on your recent graduation from Mountain State University with your M.B.A. (marketing) I must say that I was not surprised to read of your success in the newspaper. During your first of four summers as an employee at our Lakeland Family Resort, I noted how bright you are and how you have a very quick mind for business. Combine those attributes with your relentless work ethic and commitment to quality customer service, and it is obvious that you have a wide-open future ahead of you. June 25 Dear Ms. Asher, On behalf of everyone here at Deerwood Resorts Ltd., I would like to sincerely congratulate you on your recent graduation from Mountain State University with your M.B.A. (marketing) I must say that I was not surprised to read of your success in the newspaper. During your first of four summers as an employee at our Lakeland Family Resort, I noted how bright you are and how you have a very quick mind for business. Combine those attributes with your relentless work ethic and commitment to quality customer service, and it is obvious that you have a wide-open future ahead of you. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

10 × × Exit Sample 2 I wish you all the best in your future career and life endeavors, whatever they may be. Yours sincerely, Bruce Atkinson President and CEO Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

11 × × Exit Getting Started Consolidating Your Skills Consolidating Your Skills Sample Study Practice Steps of Writing a Letter of Congratulation  Purpose of writing  Source of the news  Praise  Positive closing

12 × × Exit Getting Started Consolidating Your Skills Consolidating Your Skills Sample Study Practice Exercise 1 Directions: Write a letter to your friend Henry to congratulate him on his promotion to be the general manager of his company. In your letter, you should express 1) your delight; 2) your comment;3) your wish. Do not sign your name at the end of the letter. Use Li Ming instead. Exercise 2 Directions: Your are a student of Professor Henry Smith. Write a letter to him to congratulate him on his winning the national award in science research in physics. In your letter, you should express 1) your delight; 2) your comment;3) your wish. Do not sign your name at the end of the letter. Use Li Ming Instead.

13 × × Exit Reference 1 Dear Henry, I am writing to offer my sincerest congratulations on your promotion to be the general manager of your company. As your close friend, I just want you to know how lucky I am to be able to share your pride and how pleased I am at your promotion. In my view, you are a talented leader with rich experience in your field and completely deserve the promotion. I am sure, the company will make progress and obtain even greater achievement under your leadership. I wish you greater success in your career and I am looking forward to good news from you soon. Best Wishes, Li Ming Dear Henry, I am writing to offer my sincerest congratulations on your promotion to be the general manager of your company. As your close friend, I just want you to know how lucky I am to be able to share your pride and how pleased I am at your promotion. In my view, you are a talented leader with rich experience in your field and completely deserve the promotion. I am sure, the company will make progress and obtain even greater achievement under your leadership. I wish you greater success in your career and I am looking forward to good news from you soon. Best Wishes, Li Ming Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

14 × × Exit Reference 2 Dear Prof. Smith, I am writing to offer my sincerest congratulations on your winning the national award in science research in physics. As your student, I just want you to know how lucky I am to be able to share your pride and how pleased I am at your award. In my view, you work hard and besides that, you are a very intelligent person with a keen insight. This award is a reward that you richly deserve. I am sure, you will obtain even greater achievement in your career. I wish you greater success in the future and I am looking forward to good news from you soon. Best Wishes, Li Ming Dear Prof. Smith, I am writing to offer my sincerest congratulations on your winning the national award in science research in physics. As your student, I just want you to know how lucky I am to be able to share your pride and how pleased I am at your award. In my view, you work hard and besides that, you are a very intelligent person with a keen insight. This award is a reward that you richly deserve. I am sure, you will obtain even greater achievement in your career. I wish you greater success in the future and I am looking forward to good news from you soon. Best Wishes, Li Ming Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

15 Unit 1 × × Exit  Compose appropriate letters of thanks  Express thanks properly and sincerely  Give specific information to show appreciation  Make correct complex sentences  Compose appropriate letters of thanks  Express thanks properly and sincerely  Give specific information to show appreciation  Make correct complex sentences Objectives Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

16 Unit 1 × × Exit What is a Letter of Thank-you Who does not like to feel appreciated? Anyone who has done something for you or for your company most certainly will appreciate your taking time to say “ thank you.” Thank-you letters enhance business and personal relationships and reward those who make a practice of sending them. Even when you have thanked someone in person, a written thank-you is often expected or, at least, appreciated. In the business world, the thank-you letter has become a must if you care about your career. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

17 Unit 1 × × Exit Tips on Writing 1.Address your letter to a specific person, if possible, not just the company or organization in general. 2.Describe what you are grateful for ( not just “ the lovely gift ”or “ the nice present ” ). 3.Elaborate on your appreciation. Tell how useful or appropriate it is, how you plan to use it, where you have placed it, or how it enhances your life, home, office. 4.Write clearly and concisely. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

18 Unit 1 × × Exit Useful Expressions 开头段常用句式: 1. I am writing to extend my sincere gratitude for I am writing to express my thanks for I am writing to show my sincere appreciation for I would like to convey in this letter my heartfelt thanks to you for I feel deeply indebted to you and I really don't know how to thank you enough for your help. 结尾段常用句式 6. I must thank you again for your generous help. 7. My true gratitude is beyond the word's description. 8. I feel most obliged to thank you once more. 9. Please accept my gratitude, now and always. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

19 Unit 1 × × Exit Sample 1 Oct. 10, 2009 Dear Mr. Henley, I’m writing to thank you for the chance to be interviewed for the assistant project manager position yesterday. It was a pleasure to meet you and become more familiar with your business and its services. My interest in working for you and meeting all your needs and requirements for the position increased after the interview. I think my past experience and education has prepared me well to fill the position and I would work hard to make a significant contribution to your business. The position holds many opportunities that I am seeking. If necessary, you can reach me at or for any additional information. I remain available all the time. Thanks again for your time and consideration. Sincerely yours, Li Lin Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

20 Unit 1 × × Exit Sample 1 Analysis: This is a thank-you letter after a job interview. The author expresses his thankfulness for the interviewer’s consideration and time. This thank-you letter includes the following information: Paragraph one: Thank the interviewer for taking the time to meet with him (mention the date). Also remind the interviewer of the position for which he has been interviewed. Paragraph Two: Restate his interest in the position. Again, emphasize his strengths, experiences, skills, accomplishments and emphasize them towards the points that the interviewer considered the most important for the position. Paragraph Three: Once again, thank the interviewer for his/her time and consideration. Provide the phone number and the hours he can best be reached. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

21 Unit 1 × × Exit 1.To state your purpose of writing directly and express your thankfulness; 2.To elaborate your reason of thankfulness; 3. To express your thankfulness again. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills Steps of Writing a Letter of Thank-you

22 Unit 1 × × Exit Exercise 1 Directions: You graduated from college with a double major in accounting and arts and accepted a job with a world- famous company. During your 3-year stay, you worked closely with other staff. However, an illness in your family has required you to relocate to another state. The senior manager was instrumental in helping you gain a similar position with another company. Write a thank-you letter to your senior manager with no less than 150 words. PracticePractice Getting Started Consolidating Your Skills Consolidating Your Skills Sample Study Exercise 2 Directions: 作为某国经济合作部( Economic Cooperation ) 部长秘书向中国贸易部长写一封感谢信,对来华贸易访 问期间受到的热情款待以及访问期间取得的丰硕成果表 示感谢,并发出回访邀请。

23 Unit 1 × × Exit Reference 1 Dear Mr. Zhang: I think you will be pleased to know I have been hired as an accountant. I will begin to work on May 1 st. With you kind recommendation, I have been accepted by March Company in New Mexico. I am really grateful for all the help and instructions you’ve given me in the past. It was a memorable experience working under you. Please accept my sincere thanks for all you have done for me, especially for you reference. Your guidance and help will forever be appreciated. Yours faithfully, PracticePractice Getting Started Consolidating Your Skills Consolidating Your Skills Sample Study

24 Unit 1 × × Exit Reference 2 Dear Minister, I am writing this letter to thank you for you warm hospitality accorded to me and my delegation during our recent visit to your beautiful country. I would also like to thank you for your interesting discussion with me which I have found very informative and useful. During the entire visit, my delegation and I were overwhelmed by the enthusiasm expressed by your business representatives on cooperation with China. I sincerely hope we could have more exchanges like this one when we would be able to continue our interesting discussion on possible ways to expand our bilateral economic and trade relations and bring our business people together. I am looking forward to your early visit to China when I will be able to pay back some of the hospitality I received during my memorable stay in your beautiful country. With kind personal regards, Faithfully yours, PracticePractice Getting Started Consolidating Your Skills Consolidating Your Skills Sample Study

25 Unit 2 × × Exit  Compose appropriate letters of complaint  Use proper tone in making requests  Compose appropriate letters of complaint  Use proper tone in making requests Objectives Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

26 Unit 2 × × Exit What is a Letter of Complaint? At some point, we’re disappointed in somebody that provides us with products or services. Some complaints can be handled by telephone. In general, however, a letter of complaint (also known as a claim letter or consumer action letter) is more effective. First, you’ve put something tangible on someone’s desk—eventually it must be dealt with. Second, you can be more tactful in a letter. Third, the details are conveyed in an accessible form (it’s hard to imagine someone on the other end of the telephone taking down dates, names, and invoice numbers as carefully as you would spell them out in a letter). Fourth, you have a record of your complaint Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

27 Unit 2 × × Exit Tips on Writing 1.Include your contact information (name, address, phone number, and address) so that the person(s) can reach you to discuss any questions or concerns. 2.Provide the relevant facts, dates, names, and details clearly. 3.State exactly what you want done about the problem and when you expect your complaint to be resolved 4.Express confidence that your complaint letter will be addressed promptly and the problem settled satisfactorily. 5.Write your letter with a friendly and complimentary tone and avoid writing an angry, sarcastic, or threatening letter. The person reading your letter probably was not responsible for your problem but may be very helpful in resolving it. 6.Make your letter brief and to the point. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

28 Unit 2 × × Exit Useful Expressions 写作目的 : 1. I’m writing to complain about/that I’m writing to make a complain about I’m writing to bring your attention to the I must invite your attention to the fact that the learning environment in the community is getting worse and worse. 5. I am afraid I have to place a complaint against the poor service in your restaurant. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

29 Unit 2 × × Exit Useful Expressions 投诉内容 6.I am very dissatisfied with the service. 7. I feel really angry about/that I find it terrible that some of the waitresses in your restaurant behave so rudely. 9. I find it dishonest and unacceptable that your company sold us a 建议 : 10. Some measures must be taken to You have to do something to prevent I would appreciate it very much if you could I think it is a high time that you should It would be kind/considerate of you to We ask you to take steps to Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

30 Unit 2 × × Exit Sample 1 June 3, 2006 Dear Mr. Smith, I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, June 1, 2006 at 2 p.m., I received such poor service that I felt I should bring to your attention. I was in the store to purchase a small bag of chips and a coke. When I got into the checkout lane, the cashier, who was wearing a name tag “Jane” told me that I would have to wait for a few minutes until her freshly painted fingernails had dried. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and proceeded to ring me up. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

31 Unit 2 × × Exit Sample 1 I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. I enjoy shopping at your store. However, if I receive this type of treatment again, I will take my business elsewhere. Thank you for your cooperation in this matter. Sincerely, John Dough 999 End Road New York City, NY Phone: (800) Fax: (800) Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

32 Unit 2 × × Exit Sample 2 November 15, 2006 Dear Sirs/Madams, With reference to our order No. W98, the 120 computer sets supplies to the above order were delivered the day before yesterday, but we regret that 20 sets were badly damaged. The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and assumed that damage must be due to careless handling at some stage prior to packing. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

33 Unit 2 × × Exit Sample 2 We shall be glad if you will replace all 20 sets as soon as possible. Meanwhile, we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation. I look forward to hearing from you soon. Yours sincerely, Terry Ward College of Business Ball State University Muncie, IN Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

34 Unit 2 × × Exit Steps of Writing a Letter of Complaint 1.Purpose of Writing; 2.What are you complaining about/details; 3.Your requirements on dealing with the matter. Consolidating Your Skills Consolidating Your Skills Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

35 Unit 2 × × Exit Exercise 1 Directions: Directions: 1. 假设你是李华,你新买的某外国品牌 MP3 出 了故障,现你写信到其公司 反映问题。 1. 购买日期:上个月; 2. 故障:一周前屏幕坏了,看不见显示内容; 3. 已跟当地销售商家投诉,但其不能解决; 4. 要求:更换一台新的,如不行则要求退货、拿回货款。 Exercise 2 Directions: Directions: 你的邻居王先生的女儿总是在晚上练习钢琴, 总是吵得你无法复习功课。请写一封抱怨信给王先生,要 求包含以下要点。 1. 噪音使得你无法学习和休息; 2. 要求王先生把练琴时间安排到傍晚; 3. 请王先生马上改善状况,否则将不得不采取法律行动。 Getting Started Sample Study Consolidating Your Skills Consolidating Your Skills Practice

36 Unit 2 × × Exit Reference 1 Dear Sir , I’m writing to complain about a pair of sneakers I recently purchased from your website. What I ordered was a pair of black size-37 shoes but I received a pair of white, size-38 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10. For the above reasons, I demand either a new pair of black size- nine shoes be posted to me immediately or I be given a full refund. Also, if I send back the wrong shoes, will your company pay for the postage? Thank you for your consideration. Yours sincerely Li Hua Getting Started Sample Study Consolidating Your Skills Consolidating Your Skills Practice

37 Unit 2 × × Exit Reference 2 Dear Mr. Wang, I’m writing to complain about the noise which made by your daughter while she is practicing the piano at night. I find it difficult to concentrate on my study and I can’t have a good rest at all. To be honest, I am not prepared to put up with the noise anymore. I would appreciate it very much if you could rearrange the practicing time. I think the evening could be a better time for your daughter's practice. I hope you could deal with it as soon as possible, otherwise I will be forced to take legal action. Yours sincerely Getting Started Sample Study Consolidating Your Skills Consolidating Your Skills Practice

38 Unit 2 × × Exit  Compose appropriate a letter of apology  Make an apology clearly and sincerely  Avoid wordiness  Keep pronouns consistent  Compose appropriate a letter of apology  Make an apology clearly and sincerely  Avoid wordiness  Keep pronouns consistent Objectives Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

39 Unit 2 × × Exit What is a Letter of Apology? Each of us has, at one time or another, said or done something that we wish we hadn’t said or done. Rather than dwell on the mistake, however, we should take quick action to remedy the problem and then get on with life. An effective letter of apology is an important part of that process and can help turn “ lemons into lemonade ” and actually improve a relationship. A letter is often better than a face-to-face or telephone apology because you can take time getting the words right. It’s also better to write when you don’t know if the other person is willing to speak to you. A letter doesn’t oblige him/her to respond immediately; there’s time to absorb the message and decide how to react. Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

40 Unit 2 × × Exit Useful Expressions 1 、 I am writing to apologize for … /I am writing to say sorry for 我写这封信是因 …… 向你致歉。 2 、 I would like to give you my apology for… 对于 …… 我向你道歉。 3 、 Please accept my sincere apology for… 关于 …… 请接受我真诚的道歉。 4 、 I am indeed very sorry for what I said/did, but believe I had no Intention to… 对于我说的话 / 做的事,我确实感到很抱歉。但 请相信,我并非故意要 …… Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

41 Unit 2 × × Exit Useful Expressions 5 、 Please accept my apologies for my oversight. 请原谅我的疏忽。 6 、 Please allow me to say sorry again. 请允许我再次表示歉意。 7 、 I sincerely hope you can understand my situation/think in my position and accept my apologies. 我真心希望你能理解我的处境 / 设身处地地为我 考虑,并接受我的道歉。 8 、 Once again, I'm sorry for any inconvenience caused/you have sustained. 对于造成的不便我再次表示歉意。 Getting Started Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study

42 Unit 2 × × Exit Sample 1 December 15, 2010 Dear Mary, I am sorry that I was out when you came to see me yesterday afternoon. The fact is that I had an engagement with some friends and, ignorant of your visit, accompanied them to the cinema. Not until nine o’clock in the evening did I come back. You must have been disappointed by my absence. I hope you will not leave the city this week. I will call on you on Friday afternoon at four o’clock As this is the first time you come to Beijing, I will take you to some places that may interest you. Please wait for me in your hotel at the appointed time. Yours truly, Lin Cheng Make an apology at beginning  Make an apology at beginning Explain the cause  Explain the cause  Mention action to make up Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

43 Unit 2 × × Exit Sample High Street N.W.Washington D.C April 25, 2010 Mr. Roger Boscar Sunshine Software Company 4828 East 30 Street New York, NY Dear Roger Boscar: I am very sorry that I missed our scheduled appointment last Tuesday. I attempted to get a message to you that my car broke down in the middle of I-80 and I needed to immediately deal with towing and subsequent repairs. I hope you received my message and were not too inconvenienced by my missing our appointment. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

44 Unit 2 × × Exit Sample 2 Our meeting was very important to me. As we discussed previously, the work your company is involved in interests me tremendously. I will call your office within the week to reschedule another appointment that is convenient to you. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

45 Unit 2 × × Exit Sample 2 Steps of Writing a Letter of Apology Make an apology at beginning  Make an apology at beginning Explain the cause  Explain the cause  Mention action to make up Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

46 Unit 2 × × Exit Exercise 1 Directions: Roberta Foster, an employee of ABC department store, behaved in rudeness to a customer who wrote a letter of complaint to the manager after the incident. As the manager, what will you write to apologize? Exercise 2 Directions: You are the distribution manager. Write a suitable reply to the complaint about a wrong shipment caused by typing error. The quantity should be 12000, not Apologize for any inconvenience caused and tell the customer the action to be taken to solve this problem. Write words. Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started PracticePractice

47 Unit 2 × × Exit Reference 1 Date Name of receiver/ Title Business/Organization Address City, State Zip Code Dear Name, I apologize most sincerely for any discourtesy by our employee, Roberta Foster, last Saturday afternoon. None was intended. Because of this unfortunate incident, we would like to offer you as a token of good faith, a gift certificate for $100 of merchandise valid at any of our five department stores in the country. Please be assured that we have taken steps to prevent a recurrence of such inexcusable rudeness by our sales staff. Sincerely, Name Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started PracticePractice

48 Unit 2 × × Exit Reference 2 Dear Mr. Wong Please accept our apologies for the error made by our company processing your order no. 2639/L dated Tuesday, May 13, You ordered Ultra super-long-life premium batteries, but our dispatch office sent This was due to a typing error. The balance of batteries was dispatched by express courier (送快递的人) to your store this morning and will arrive by Monday, May 26, Since we value your business, we would like to offer you a 10% discount off your next order with us. We look forward to receiving your further orders and assure you that they will be processed correctly. Yours sincerely David Choi Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started PracticePractice

49 Unit 2 × × Exit Tips on Writing 1.Offer your apology in the beginning of the letter and clearly state the problem. Give some explanation for what happened. 2.Focus on what actions you are taking to rectify the problem. 3.Be honest and sincere in apologizing. Choose words carefully and express yourself clearly. 4.Take full responsibility for what you have done. Don’t blame anyone. 5.Try to set up a time to apologize in person, and then back up your apology with considerate behavior in future. 6.Keep your apology letter short and to the point. 7.Write the letter as soon as possible. Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

50 Unit 2 × × Exit Objectives  Compose appropriate letters of recommendation  Distinguish facts and opinions  Compose appropriate letters of recommendation  Distinguish facts and opinions Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

51 Unit 2 × × Exit What is a Letter of Recommendation? Almost everyone is asked to write a reference letter at some time during his/her career. A letter of reference vouches for a person’s character. It tells a third party that the person is a responsible, functional member of society. A letter of recommendation is more specific and focuses on the person’s professional qualities. It is often written b y someone who knows the applicant on the one hand and the prospective employer, college, or club on the other hand. Letters of reference and letters of recommendation are so closely related that guidelines for writing them are similar. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

52 Unit 2 × × Exit Useful Expressions 1. I recommend sb. without reservation for the position of… 2. It is with great pleasure that I take this opportunity to give… a recommendation. 3. To my knowledge Mr. /Mrs./Miss…is… 4. Aside from the aspect of …, he gives me the impression that… 5. Her academic record was constantly maintained at the top level, which resulted from her devotion to study and intelligent nature. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

53 Unit 2 × × Exit Useful Expressions 6. I have found him to be a hard-working, competent, honest, diligent, reliable…employee. 7. I should be most grateful if you would consider my recommendation. 8. I strongly recommend…to you and your favorable consideration of his application will be most appreciated. 9. Please do not hesitate to contact me if you have any questions. 10. If you have any questions regarding this recommendation, please do not hesitate to contact me. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Sample Study Getting Started

54 Unit 2 × × Exit Sample 1  Salutation when not knowing the name of recipient  Writing purpose and full name of the applicant  Specific information  Salutation when not knowing the name of recipient  Writing purpose and full name of the applicant  Specific information September 23, 2010 To whom it may concern: It is my pleasure to write this letter of reference for Julia Harper. Ms. Harper was a summer intern at Dell Inc., Dalian, from May to August this year. As an intern, Ms. Harper was responsible for assisting our professional staff with their duties. She was efficient, punctual, and detail-oriented. She worked well under pressure and got along well with the staff. September 23, 2010 To whom it may concern: It is my pleasure to write this letter of reference for Julia Harper. Ms. Harper was a summer intern at Dell Inc., Dalian, from May to August this year. As an intern, Ms. Harper was responsible for assisting our professional staff with their duties. She was efficient, punctual, and detail-oriented. She worked well under pressure and got along well with the staff. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Getting Started Sample Study

55 Unit 2 × × Exit Sample 1  Restate the purpose  Willing to give more information  Contact information including job title  Restate the purpose  Willing to give more information  Contact information including job title I recommend Ms. Harper for any position that requires a self-starter who is able to follow through on a task. Please do not hesitate to contact me if you have any questions. Sincerely, Raymond Hu Manager I recommend Ms. Harper for any position that requires a self-starter who is able to follow through on a task. Please do not hesitate to contact me if you have any questions. Sincerely, Raymond Hu Manager Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Getting Started Sample Study

56 Unit 2 × × Exit Sample 2 May 30, 2010 Dear Chris Kent, As the Dean of Arts and Sciences, I have had the pleasure of knowing Tom Smith for the last four years. He has been a tremendous student. I would like to take this opportunity to recommend Tom for your graduate program. I feel confident that he will continue to succeed in his studies. Tom is a dedicated student. In class, he has proven to be a take-charge person who is able to successfully develop plans and implement them. Tom has also assisted us in our admissions office. He has successfully demonstrated leadership ability by counseling new and prospective students. His advice has been a great help to these students, many of whom have taken time t o share their comments with me regarding hi s pleasant and encouraging attitude. Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Getting Started Sample Study

57 Unit 2 × × Exit Sample 2 It is for these reasons that I offer 6 high recommendations for Tom without reservation. If you have any questions regarding this recommendation, please do not hesitate to contact me. Sincerely, Roger Fleming Dean of Arts and Sciences College Consolidating Your Skills Consolidating Your Skills Practice Consolidating Your Skills Consolidating Your Skills Getting Started Sample Study

58 Unit 2 × × Exit Tips on Writing 1.Give the applicant’s full name at the beginning of the reference or recommendation. 2.State your connection with the applicant and how long you have known him/her. 3.List the applicant’s exceptional qualities and skills, especially those that are specific to the applicant’s field of interest or job request. 4.Give specific facts or examples to back up your statements. 5.Avoid vague, powerless words such as nice, good, fine and reasonable. Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

59 Unit 2 × × Exit Tips on Writing 6.Emphasize key points that you want the reader to note on the résumé or application. Be sure to meaningfully elaborate. Don’t simply restate. 7. Make the ending strong without overdoing it. 8. Offer to provide more information. 9. Proofread your reference letter and make corrections. Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

60 Unit 2 × × Exit Exercise 1 Directions: 1. 请以某大学教师王静的名义写一封推荐信, 向你的外国朋友 Johnson 先生推荐你的学生陈琳。 该生在 你校学习,即将毕业。毕业后她打算到 Johnson 先生所在 学校继续深造,攻读硕士学位。陈琳聪明刻苦,且乐于 助人,肯定会成为好学生。如 Johnson 先生能给予帮助将 不胜感激。 Exercise 2 Directions: You are preparing to introduce your student to sb. Write a letter about 100 words and express your opinion clearly. 1) what the referee want to obtain 2) the reason you want to introduce him or her. 3) the opinion and suggestion of yourself. You do not need to write the address. Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

61 Unit 2 × × Exit Reference 1 June 24 , 2008 Dear Johnson , It is my pleasure to recommend Chen Lin, my student, for her application to study in your school. She is studying in my school now & is graduating soon. After graduation, she is going to further her study in your school to get a Master’s degree. She is an enthusiastic & progressive young girl with high potentiality, clever, hardworking & willing to help others. I am sure she will be a good student. Based on Chen lin’s performance in school, I believe she will be a highly successful student at your school. I suppose her application for admission without reservation, and would appreciate any assistance you can offer her. Yours sincerely, Wang Jing Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

62 Unit 2 × × Exit Reference 2 Dear Professor Smith, It is my pleasure to recommend my student Mr. Wang Gang for admission to your department for pursuing a master degree in accounting. I am engaged in accounting teaching at a university in Beijing China, I enjoy my work and all of my Chinese students, who are so clever and friendly. However Mr. Wang Gang excels almost any others. He is not only outstanding in the field of accounting but also gifted for the English language, for he seems to understand almost every word I say in class. As concern as his personality, I find him honest, responsible, and cooperative. I bet you’ll like him too. I recommend him enthusiastically. If you need further information regarding Mr. Wang Gnag, do not hesitate to contact me. Best regards, Sincerely yours, Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

63 Unit 2 × × Exit Objectives  Compose appropriate invitation letters  Adopt proper style and tone in the letter  Use it-cleft sentences properly  Identify basic simple sentence patterns  Compose appropriate invitation letters  Adopt proper style and tone in the letter  Use it-cleft sentences properly  Identify basic simple sentence patterns Practice Sample Study Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Getting Started

64 Unit 2 × × Exit What is a Letter of Invitation? A letter of invitation is written to people inviting them for a special occasion or event in one’s personal and professional life. Invitations can range from a casual one to a formal one according to the relationship people have with the invitees and situations. Formal invitations are engraved or printed on fine-quality notepaper, use line-by- line style, and are phrased in the third person. The letter of invitation is less formal, in which people can give more details about the activity. When sending these letters, organizers should set aside enough time to enable the guests to take consideration and make arrangement of the event. Practice Sample Study Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Getting Started

65 Unit 2 × × Exit Useful Expressions 1. You are cordially invited to the dinner party. 诚挚地邀请您参加晚宴。 2. We should be very pleased if you could honor us with your presence. 承蒙光临,真是蓬荜生辉。 3. It would be an honor to me if you would accept our invitation. 如您能接受我们的邀请,我们将感到非常荣幸。 4. I think it would be a great idea if you could participate in... 我想如果您能参加 …. 将会是不错的主意。 5. I wonder if you can come... 我不知道您能否来 …… Practice Sample Study Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Getting Started

66 Unit 2 × × Exit Useful Expressions 6. Would you please drop me a line to let me know if you can come to...? 您能写信告诉我你能否参加 …… 吗? 7. My family and I would feel much honored if you could come. 如果您能来,我和我的全家将感到非常荣幸。 8.We would be looking forward to your coming with great pleasure. 我们将高兴地期待您的到来。 9.I would like to meet you there and please let me know your decision soon. 我们将在那会面,请尽快告知你的决定。 Practice Sample Study Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Getting Started

67 Unit 2 × × Exit Sample 1  Date  Receiver  Purpose of letter  Time and venue of the conference  Details of the event  Date  Receiver  Purpose of letter  Time and venue of the conference  Details of the event August 16, 2009 Dear Dr. Williams, It is with great pleasure that I invite you to the 43rd Annual Engineering Society Conference. This year’s Conference will be held at the Citadel Hotel in downtown Dallas from September 23 to September 27. We are offering a valuable program with industry- wide applications, speakers who are recognized experts in their field, and topics with many implications for the future (see enclosed brochure). August 16, 2009 Dear Dr. Williams, It is with great pleasure that I invite you to the 43rd Annual Engineering Society Conference. This year’s Conference will be held at the Citadel Hotel in downtown Dallas from September 23 to September 27. We are offering a valuable program with industry- wide applications, speakers who are recognized experts in their field, and topics with many implications for the future (see enclosed brochure). Practice Getting Started Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study

68 Unit 2 × × Exit Sample 1 Ample time is scheduled for discussion periods. In addition, tours to two outstanding instructional material centers have been arranged. We have obtained special meeting rates from the management of the Citadel. Information on accommodations, transportation, and registration is enclosed. If you have questions, please call the session coordinator, A.J. Cronin at (610) Yours sincerely, Mark Godfrey Ample time is scheduled for discussion periods. In addition, tours to two outstanding instructional material centers have been arranged. We have obtained special meeting rates from the management of the Citadel. Information on accommodations, transportation, and registration is enclosed. If you have questions, please call the session coordinator, A.J. Cronin at (610) Yours sincerely, Mark Godfrey  Contact information  Complimentary close  Writer  Contact information  Complimentary close  Writer Practice Getting Started Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study

69 Unit 2 × × Exit Sample 1  Contact information  Contact information John Dough 999 End Road New York City, NY Phone: (800) Fax: (800) John Dough 999 End Road New York City, NY Phone: (800) Fax: (800) Practice Getting Started Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study

70 Unit 2 × × Exit Sample 2  Purpose of letter  Details of the event  Purpose of letter  Details of the event July 22, 2006 Dear Ms. Forbes, When you attend Dingbat Association Conference in San Francisco next week, Mr. Fremont invites you to stop at Booth 22 at the Moscone Center. We’re excited about what our innovative new line of Doodads could do for your company, and we welcome the chance to show you in person. Rod LaRoque and I will be there to demonstrate hot July 22, 2006 Dear Ms. Forbes, When you attend Dingbat Association Conference in San Francisco next week, Mr. Fremont invites you to stop at Booth 22 at the Moscone Center. We’re excited about what our innovative new line of Doodads could do for your company, and we welcome the chance to show you in person. Rod LaRoque and I will be there to demonstrate hot Practice Getting Started Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study

71 Unit 2 × × Exit Sample 2  positive closing new applications of our classic Gizmo, and to introduce our Thingamajig, which has gotten raves in all the trade papers. We are looking forward to seeing you in San Francisco! Sincerely yours, Jonah Marshall Marketing Manager P.S. Bring the enclosed card and we’ll swap it for a free mini-Gizmo. new applications of our classic Gizmo, and to introduce our Thingamajig, which has gotten raves in all the trade papers. We are looking forward to seeing you in San Francisco! Sincerely yours, Jonah Marshall Marketing Manager P.S. Bring the enclosed card and we’ll swap it for a free mini-Gizmo. Practice Getting Started Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Consolidating Your Skills Sample Study

72 Unit 2 × × Exit Tips on Writing 1.Always remember to use polite language in an invitation letter. 2.Provide essential information in the letter like the time, place and purpose of your invitation. 3.Include a request for readers to respond to the invitation by a specific date (RSVP), if desired. 4.Close by expressing your expectation that the event will be a success and your hope that t he person to whom you are writing will be able to attend. Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

73 Unit 2 × × Exit Exercise 1 Directions: Directions: 1. Write a letter according to the information given in the following situation. A discussion of the joint venture agreement will begin in Beijing Hotel from October 17th to November 1st. You want to invite Mr. Wang to attend this discussion. Write to him and ask for the personal details of their representatives, such as the full name, age, gender and position, etc. Exercise 2 以王刚的名义给李振写一封邀请函。 内容: 我们打算于 12 月 28 日(星期五)下午两点在会议室举行茶话会, 庆贺张林教授从事教师工作 50 周年,希望李振能届时参加。 Words for reference: 茶话会 tea party; 周年纪念 anniversary Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

74 Unit 2 × × Exit Reference 1 Dear Mr. Wang, It would give us great pleasure to have your presence at the discussion of the joint venture agreement. This will last from October 17th to November 1st in Beijing Hotel. Please confirm your participation at your earliest convenience and tell me the personal details of your representatives, such as the full name, age, gender and position, etc. With warm personal regards, I am. Yours sincerely, Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills

75 Unit 2 × × Exit Reference 2 December 24, 2008 Dear Lizhen, We are planning a tea party to celebrate Professor Zhang Lin’s fiftieth anniversary of his teaching and of course we want you to come. It’s on Friday, December 28, at 2:00p.m., in the meeting room of our college. It is a long time since we had the pleasure of seeing you, and we do hope that you can make it. Don’t disappoint us. Yours, Wang Gang Practice Sample Study Getting Started Consolidating Your Skills Consolidating Your Skills


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