Presentation on theme: "Chapter Sixteen: Human Services Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue."— Presentation transcript:
1Chapter Sixteen: Human Services Workers in Crisis: Burnout, Vicarious Traumatization, and Compassion Fatigue
2Helping Professionals: Prime Candidates Nature of the job is to be intensely involved with people who are in need of assistance.Recipe for burnout:High levels of motivationIdealisticExpectation that their work will give their life a sense of meaningMany helping professions have historically low success rates.Human service field is becoming more difficult .
3Defining Burnout Historical roots from the 1970s “Burned out” physically, emotionally, spiritually, interpersonally, and behaviorally to the point of exhaustion.Herbert Freudenberger (1974, 1975)Described young, idealistic volunteers working in alternative health-care settings who started to look and act worse than many of their clients.Burnout consists of the following:Lost energy to the point of exhaustionLost enthusiasm to the point of absolute indifferencePassion is replaced by cynicismComplete lack of confidence that your work is having any positive impact
4Dynamics of Burnout Foundation Blocks of Burnout Role ambiguityRole conflictRole overloadInconsequentialityIsolationAutonomyResearch on Burnout DynamicsMyths That Engender BurnoutSymptoms of BurnoutBehavioralPhysicalInterpersonalAttitudinal
5Dynamics of Burnout Cont. Levels of BurnoutTraitStateActivityStages of BurnoutEnthusiasmStagnationFrustrationApathy
7The Culpability of Organizations Much of the responsibility lies with the employer.Employee’s influence on policy and proceduresEmployee’s level of autonomyEmployee’s feeling of appreciationEmployers should provide consultation and supervision.Employers should offer support, social connection, and self-care opportunities.
8Self-Recognition of Burnout NO ONE IS IMMUNE!Everyone has a blind spot.Typical MO is to increase effort (actually increases the problem) rather than attempting to change the situation.
9Intervention Strategies AssessmentBurnoutCompassion Fatigue and Compassion SatisfactionWork EnvironmentIntervention Through TrainingIntervention With the OrganizationBurnout-Proofing an AgencySocial Support SystemsSupport GroupsThe Individual and the OrganizationSelf-Care
10Private Practitioners and Burnout IsolationBusiness ConcernsFinancialClient baseMarketing servicesMaintaining a Public PresenceDifficult Work ScheduleEveningsWeekendsFew vacations
11INTERVENTION WITH THE INDIVIDUAL Direct ActionPalliative ActionBASIC IDSBehaviorAffectSensationImageryCognitionInterpersonal relationshipsDrugs/biologySetting
12Epilogue: Cross-Cultural Comparisons Victor Savicki (2002) landmark study using the Maslach Burnout Inventory subscalesGeneral environmental work measuresIndividual conformity measures