1. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Mother with Alzheimers (94 years old)

2. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Mother in a 64 bed, company owned nursing homefor 1 year Approx cost per resident=£600 per week % BedsRe-habilitation (Health Trust):% Residents: % Elderly mentally infirmed:% Respite: Accommodation=10/10All en-suite facilities Level of Care=2/10Basic human rights violated

3. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Spoke toActing Centre Manager Wrote toActing Centre Manager CompletedQuestionnaire – from company owners EnclosingReport – explaining low scores CoveringLetter – headed ‘Neglect, Poor Hygiene, Unhealthy Diet’ Copied toCX/Mg Dir of company (England and Ireland); CX RQIA; Senior Management Health Trust ExplainedInterest in older peoples’ issues + campaigning group

4. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Immediate response Health Trust Letters Nursing Home Sen Mgmt & Mgr RQIA Meetings Ann Gamble (70 year old ‘Carer Extraordinaire’), Trust and Nursing Home management

5. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Research in advance of meetings Papers for meeting (Nursing Home management) All RQIA reports from 2009-2012 (Regulation & Quality Improvement Authority) Lengthy conversation – RQIA Inspector ‘In Defence of Dignity’ within Nursing Homes (Human Rights Com) 2 x Department of Health Nutrition Guidelines

6. Ann Gamble (70 years old) ‘Carer Extraordinaire’ No change in care at all – 2 months Q.Was there similar ‘abuse’ of other people residing in this nursing home? A.Yes

7. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Now I feel like:Ann Gamble – Secret Agent 00’70! Had a meeting with ‘M’ (in Health Trust) Nursing home is now temporarily closed to new residents / patients

8. Ann Gamble (70 years old) ‘Carer Extraordinaire’ Q.Why did I become ‘Carer Extraordinaire’ plus ‘Secret Agent 00’70’? A. I love my mum I am a voluntary member of a campaigning group – Age Sector Platform – which represents 200,000 older people in Northern Ireland and has a Pensioners Parliament each year. I also care about all residents in nursing homes, in particular, because they are afraid to speak out (as are their relatives) and I support their rights to fair and equal treatment. I hate injustice – I am a voluntary member of other committees, in Health (3), Transport, PSNI, Patient & Client Council