Presentation on theme: "Anna Peterson Carlos Gutierrez Andrew Brown. “The transfer of a message that is both received and understood” Transfer of message Idea Emotion."— Presentation transcript:
Verbal Non-verbal (gestures and body language) Written Electronic
Differences in meaning Lack of trust Information overload Interference Condescending tone Poor listening skills Premature judgments (of topic or people) Inaccurate assumptions Blame the messenger!
DON’T do the following: Be secretive and withdrawn Vague Ignore a good idea Be like Michael Scott!
Listening is very important, and many people have difficulty with it “receiving the message, correctly decoding it, and accurately perceiving what it means.” Why we don’t listen: lack of concentration, interruptions, preconceived ideas, thinking ahead, interference, tuning out
1. Drop your defenses (open up to employees and try to be objective) 2. State your purpose (why are you asking this question?) 3. Acknowledge emotions (don’t ignore what is happening) 4. Use open-ended questions and phrase they carefully (avoid yes/no questions so you can gather more information
Plan before you write (I am writing to, purpose, points, want what done) Be Brief (so your readers will not zone out on your communication) Be Direct (go right to the point) Be Accurate (not ambiguous) Practice Self-Editing (review and revise)
Define the problem (why are you doing this?) Develop and work plan (tasks to be completed with dates to finish) Gather relevant data (research) Process findings (understand what the data says) Develop conclusions Make reccomendations
Advantages for written communication Rapid transmittal Mass communicating Acknowledgment of receipt Disadvantages- no body language or voice Overuse
Recognizing the need Careful selection Training Measurement and reward
Value People- people over technology Give what you want back Make cooperation a habit
Introversion vs. extroversion Neuroticism vs. emotional stability Agreeable vs. stubborn Conscientious vs. undependable Open to exercises vs. preference of familiar