1. Disaster Cycle Services Prepare Respond Recover Building Resilient Communities North Carolina Emergency Management Association March 24, 2014

2. What’s Different? Shift from a linear structure … Prepare Respond Recover To One Disaster Cycle 2

3. What is the Disaster Cycle? 3 All work is accomplished through processes Three core processes deliver services to the client Five pillar processes support the three core processes

4. The Core Processes 4 Prepare Respond Recover

5. Prepare Facilitate a person, business, organization, or community to take action before, during or after an emergency to limit the impact of the emergency. Increase number of individuals and families who have taken steps to be more prepared. 5 Calls-to-action: Download preparedness app and make an emergency plan Encourage membership/partnership as a Ready When the Time Comes Partner Strengthen the public's awareness of preparedness and their participation in Red Cross programs The Core Processes

6. Respond Build on the readiness and community mobilization work of our field units Capitalize on the spontaneous outpouring of goodwill and assistance Work more closely with government on response activities 6 National Headquarters’ role is to support field units, where Regional and Divisional units manage event with support from DOCC as needed The Core Processes

7. Recover Begins when emergency needs have been met Base services on clients and community needs Make decisions at the level closest to the client 7 Serve as a convener of community resources to meet client’s short and long term needs The Core Processes

8. The Pillar Processes 8 Engage Volunteers & Employees Mobilize the Community Align with Government Information Management & Situational Awareness Deploy Material Resources & Technology

9. Engage Volunteers & Employees Size and skill of volunteer workforce Division & Region based leadership teams Proactively recruit and engage event based volunteers Volunteers can offset state and local costs (e.g., Sandy, Joplin) 9 The Pillar Processes

10. Mobilize the Community Focus on convening of stakeholders and being a facilitative leader Weave community mobilization into all 3 phases, not just response 10 The Pillar Processes

11. Align with Government I ncreasing communication and strengthen relationships with government partners Sharing and leveraging resources Better coordination in service delivery 11 The Pillar Processes

12. Align with Government – Examples Maintain current MOU with North Carolina Conduct joint planning and align with State & County EOP Train and conduct exercises together Mobilize and convene community stakeholders with government Develop strong volunteer government liaisons and staff EOCs at the Local, State & Federal levels 12 The Pillar Processes

13. Information Management & Situational Awareness Developing new tools: Apps  Hurricane DigiDoc Virtual teams Focusing on increasing timeliness and efficiency of information reporting and sharing while improving quality 13 The Pillar Processes

14. Deploy Material Resources & Technology Increased visibility & coordination of assets within Red Cross will: Enhance coordination with government and partners Minimize duplication of efforts Expedite information sharing and resource requests 14 The Pillar Processes

15. Structure & Points of Contact 15

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18. Western Carolinas Region 18  27 County 2 State Region, 9 Paid Staff and 1200 Volunteer Disaster Responders  Developed and Offers Duke Energy Be Ready Program (Individual Preparedness Program)  Operates Regional IMT and Divisional Virtual Planning Section/Cell  Implemented Expanded Recovery Program for Multi-Family Fires and Community Disasters

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20. Carolina Piedmont Region 20  15 County Region with 730 Volunteer Disaster Responders  Developed and deployed regional Disaster Assessment and Shelter Teams for larger regional incidents  Working with local Emergency Management and other agencies for collaborative Functional Needs and Access planning  Lead agency for Recovery Case Management for large scale flood incident

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22. Heart of Carolina Region 22  16 Counties Population 1, 816,522  1,412 volunteers; 623 Disaster Responders; 7 paid staff  Regional Leadership Teams: Mass Care, Logistics, Government Liaison, Staffing, Planning/Situational Awareness, Disaster Health, Disaster Mental Health and Client Services  Designing Durable Medical Goods Trailer for FNSS regional response  Community Disaster Preparedness/Resilience Program  Leadership members on Divisional Leadership Teams

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24. Triangle Region 24  20 counties & 2.7 million population  As February responded to 578 fire incidents – assisted 725 families with a $469,135 in direct assistance  Disaster Preparedness & Community Resilience Program and implementing a pilot neighborhood disaster education project.  Human Resources: 9 staff, 1,800 volunteers/ 640 are Disaster Responders

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26. Eastern North Carolina Region 26  33 Counties, from Columbus to Currituck, divided into two areas, North and South, with three territories in each  Continuing to work on Hurricane Irene Long Term Recovery  Regional Disaster Operation Center in Goldsboro  Recruiting for, and building a regional response team

27. Regional Contacts 27

28. Division Contacts 28 NameEmailPhone Joe Becker Division Vice President joe.becker@redcross.org704-943-6917 Scott Graham Division Disaster Executive scott.graham@redcross.org646-210-9327 Greg Mack Division Disaster State Relations Director greg.mack@redcross.org919-384-5936 Sara Hicks-West Division Disaster Director sara.hicks@redcross.org404-617-4280

29. Questions? 29

30. American Red Cross Disaster Community Resilience Model Disaster Community Resilience Model Joselito Garcia Ruiz, MBA,CDPM 30

31. Financial Disaster Costs 31

33. 33 Disaster Resiliency in Communities: Concept and Definitions Hazard vs. RiskDisaster Financial Implications of DisasterVulnerability & Social Vulnerability Rural, Suburban & Urban PovertyCommunity Resilience Sustainable Community Development Disaster Mitigation Preparedness  Response  Recovery Cultural sensitive and awareness

34. Vulnerability 34 Community Vulnerability- Wisner, et al (2004), “defined vulnerability broadly in relation to natural hazards as the characteristics of a person or group and their situation that influence their capacity to anticipate, cope with, resist and recover from the impact of a natural hazard (an extreme natural event or process)”. Social Vulnerability- Cutter, (1996). “Social vulnerability is partially the product of social inequalities—those social factors that influence or shape the susceptibility of various groups to harm and that also govern their ability to respond”.

35. Poverty Condition in which people's basic needs for food, clothing, and shelter are not being met. Poverty is generally of two types: 1.Absolute poverty is synonymous with destitution and occurs when people cannot obtain adequate resources (measured in terms of calories or nutrition) to support a minimum level of physical health. Absolute poverty means about the same everywhere, and can be eradicated as demonstrated by some countries. 2.Relative poverty occurs when people do not enjoy a certain minimum level of living standards as determined by a government (and enjoyed by the bulk of the population) that vary from country to country, sometimes within the same country. Relative poverty occurs everywhere, is said to be increasing, and may never be eradicated. www.businessdictionary.com

36. Fundamentals Questions in Project Design What are the problems? Who is implicated? What should we do? What we can do? What do we want to achieve? How? What are the characteristics of a safe and resilient community? How do we get there? What are the key indicators of a successful community disaster education program?

37. Disaster Community Resiliency Increase Capacity Reduce Vulnerabilit y

38. Project Planning Approach

39. Who Should Participate? (Partner Analysis) Determine person/s or group/s interested in the project. Classify in terms of influence Classify in terms of importance Classify in terms of capacity

40. Community Resiliency Government Local State & Federal NGO CBO Faith Group Private sector Local Business Corporations

41. Community Intervention Model (18 to 24 months) Identification Risk High vulnerability Analysis Partners Community Field Assessments From Partners VCA

42. Disaster Preparedness & Community Resilience Whole Community Organizations Family Individual

43. Plan Interventions Based on Age Groups Community AdultsTeensElderlyChildren

44. Assessment of Dynamics & Interventions Education & Disaster Resilience Health Emotional & Spiritual Economic

45. Desired Preparedness Behaviors Children Know when to dial 9-1-1 Know neighbors Identify a safe room Identify 2 exits from home Stop—Drop—Roll Teens Kitchen fire safety Test smoke detectors Meeting place Critical Phone Numbers First Aid Red Cross Preparedness Apps Adults Home/Electrical Fire Safety Preparedness/First-Aid Kits Documentation Storage Critical Contact Information Family Notification Plan Elderly Arrange for family to check in Share documents with family Compile list of medications Compile list of physicians Critical Contact Information

46. Intervention Workshops TopicMaximum Time Allotment Passport to Disaster Resilience and Base Line Assessment3 Hours Season & Climate Change Concepts - Calendar of events1.5 Hours Introduction to Disasters – The cascade Effect2 Hours Disaster Risk Reduction1.5 Hours Individual & Family Preparedness1.5 Hours Community First Aid2 Hours Workshops Based on Community Assessment & Interest Fire Safety2 Hours Crime Prevention2 Hours Public Health1.5 Hours Community Disaster Drill5 Hours Community Resilience Workshops- Given at monthly/bi-monthly intervals

47. Community Partner Involvement Modify Vulnerability Capacity Assessment Community Disaster Education American Red Cross Tutoring & after School program Adult Education Dept. of Education Community Emergency Response Team Fire Prevention Emergency Management & Fire Department

48. Questions? 48