1. A process approach to Smart Grid deployment
Narayanan.R
Dr. Krishna V Prasad
IIT Bombay
18-Mar-13

2. Interaction plan … Utility Enterprise Landscape
Smart Grid Deployment – Enterprise wide approach
Smart Grid Maturity Model - Overview
SGMM Domains, Levels & Characteristics
Smart Grid Process approach
Supporting tools for Smart Grid Deployment
Case Studies
Summary
© Copyright 2013 TCS

3. High Level IT Landscape
Portal
Knowledge Mgmt
Collaborations
Mgmt
Information
System
Enterprise
Resource Planning
Analytics
Billing
GIS
CIS/CRM
Asset Management
Operations Technologies
© Copyright 2013 TCS

4. SMART Grid Building Blocks
Infrastructure
Smart Home Infrastructure
(Smart Thermostat, Load Control Devices, Gateways.)
AMI Infrastructure
(Smart Meter, Data Concentrators, AMI head end)
SMART Grid Infrastructure (Sensors, Grid Control Devices, Grid head end)
Transformation Services
Integration & Data Services
Other Services
Comms
Home Area Network (HAN)
Local Area Network (LAN)
Wide Area Network (WAN)
Customer
Service
Meter Data Management
Demand Response Management
Customer Relationship Management
Cut-over Management
Data Service
Application Development & Maintenance
Customer Portal Management
Credit and Revenue Protection
Metering and Billing Service Management
Security, Standards & Interoperability
Distribution
Management
SCADA
Distribution Management
Outage Management
Business Change
Management
Business Intelligence
Consulting (Roadmap, Strategy)
Operations
Network Planning
Network Management
Asset Management
Work Management
Power
Resource
Management
Project Management
Systems Integration
IS Infrastructure
Management
Trading and Contracts
Settlement
Risk Management
PHEV
Distributed Generation
Storage devices
Training
© Copyright 2013 TCS 4

5. The Technologies IT OT ET ERP Portals / Gateways Asset Management
Information Technologies
ERP
Portals / Gateways
Asset Management
Business Intelligence (BI) & Data Warehousing / Mining
all horizontal information management applications
Operation Technologies
EMS, SCADA, DMS, DSM
GIS
Asset Management
FACTS
WAMS
all analysis, automation & process control applications
Energy Technologies
Distributed generation
Demand response
Energy storage
High temperature superconductivity
Renewables:
Integrated gasification combined cycle
Hydrogen economy
Photovoltaic generation
Fuel cells
Liquefied natural gas
Wind generation
Renewables also has Biomass, Mini & Micro Hydro
© Copyright 2013 TCS

6. Smart Grid Deployment Phases
Planning Analysis
Feasibility Assessment
Technology Selection
System Deployment
Strategic Business Planning/Visioning
Business Needs Definition
Regulatory Compliance
Technology Trends/Emerging Technologies
Technology Assessment
Business Case / Economic Justification
Preliminary Cost Scenarios
Project Planning Approval
Team Formation
Functions & Features Matching
Performance Assessment
Integration Requirements
Vendor Selection
Cost/Benefit Confirmation
Project Approval / Capital Commitment
Implementation Planning / Phasing
Employee Training
System Testing
Operating Procedure Updates
Value Recognition
ROI Measurement
© Copyright 2013 TCS 6

7. Process Improvement through Smart Grid technologies
In addition there are other societal benefits of saving in installations and green house gas.
© Copyright 2013 TCS

8. Smart Grid Implementations
Developed Geographies
Focus is on Customer Enablement, Renewables / PHEV / Storage / Green
Incremental efficiency enhancement
Developing Geographies
Focus is on Metering / Revenue Cycles, IT for Enterprise, Market definition
Order of magnitude efficiency improvement
© Copyright 2013 TCS

9. Smart Grid Maturity Model

10. The Smart Grid Maturity Model is
A management tool
that provides a
common language and framework
for defining key elements of
smart grid transformation
and helping utilities develop a
programmatic approach
and track their progress
© Copyright 2013 TCS

11. SGMM timeline Developed by utilities for utilities 2007 2008 2009 2010
2011
2012
Global Intelligent Utility Network Coalition (GIUNC) develops SGMM
Utilities use SGMM v1.0
v1.1
v1.2
Software Engineering Institute serves as model steward
GIUNC:
CenterPoint Energy
Progress Energy
DONG Energy
North Delhi Power Ltd
Country Energy
Sempra Energy
Pepco Holdings
IBM
APQC
SEI releases SGMM v1.1 product suite
Licensing & certification program
for SGMM Navigation begins
Genesis - the model was developed by utilities for utilities – the genesis. Then show the steady state of SEI stewardship. Good that it was started by utilities, the SEI has added value as stewards. The next phase is put the model in the hands of expert Navigators.
Sep 2007: Idea conceived by Centerpoint Energy . APQC engaged to assist. Seven utilities from four continents provide SMEs over six months to develop, debate, pilot and validate the SGMM content
Sep 2007 – Jun 2008: GIUNC developed SGMM
Jun 2008: Opened to broad industry use
Mar 2009 – Mar 2010: SEI gathers input to update and improve SGMM
October 2010: SEI releases SGMM V product suite released
* APQC is a nonprofit member-based research organization with over 30 years of quality and process improvement research
SEI releases SGMM v1.2 product suite
Developed by utilities for utilities
© Copyright 2013 TCS

12. Software Engineering Institute
SEI is a federally-funded research and development center at Carnegie Mellon University, a global university recognized worldwide for its energy and environmental research initiatives.
A trusted, objective source of best practices, methods and tools to organizations worldwide, SEI is a global leader in software and systems engineering, process improvement and security best practices – all critical elements of smart grid success.
SEI collaborates in public-private partnership with government and industry on important cyber security, architecture, and interoperability challenges of the smart grid.
© Copyright 2013 TCS

13. SEI’s Role as Steward of the SGMM
Provide governance working with multiple stakeholders
Enable widespread availability, adoption, and use of the model for the benefit of the community
Evolve the model based on stakeholder needs, market developments, user feedback, and interactions with domain experts
Develop transition mechanisms— education, training, awareness, research collaboration— to support the model
Grow the SGMM community of users worldwide
© Copyright 2013 TCS

14. Smart Grid Maturity Model – domains
Strategy, Mgmt & Regulatory
SMR
Vision, planning, governance, stakeholder collaboration
Technology
TECH
IT architecture, standards, infrastructure, integration, tools
Organization and Structure OS
Culture, structure, training, communications, knowledge mgmt
Customer
CUST
Pricing, customer participation & experience, advanced services
Grid Operations GO
Reliability, efficiency, security, safety, observability, control
Value Chain Integration
VCI
Demand & supply management, leveraging market opportunities
Work & Asset Management
WAM
Asset monitoring, tracking & maintenance, mobile workforce
Societal & Environmental SE
Responsibility, sustainability, critical infrastructure, efficiency
© Copyright 2013 TCS

15. Smart Grid Maturity Model – levels
PIONEERING
Breaking new ground; industry-leading innovation
OPTIMIZING
Optimizing smart grid to benefit entire organization; may reach beyond organization; increased automation
INTEGRATING
Integrating smart grid deployments across the organization, realizing measurably improved performance
ENABLING
Investing based on clear strategy, implementing first projects to enable smart grid (may be compartmentalized)
INITIATING
Taking the first steps, exploring options, conducting experiments, developing smart grid vision
DEFAULT
Default level (status quo)
© Copyright 2013 TCS

16. 6 Maturity Levels: Defined sets of characteristics & outcomes
SGMM at a Glance
8 Domains: Logical groupings of smart grid related capabilities & characteristics
Characteristics Examples:
Approach for tracking, inventory & event history of assets under development
Developing an integrated view of GIS & RAM with location, status & nodal interconnectivity
Conducting value analysis for new systems
Exploring RAM (Remote Asset Monitoring) beyond SCADA
6 Maturity Levels: Defined sets of characteristics & outcomes
175 Characteristics: Features you would expect to see at each stage of the smart grid journey
© Copyright 2013 TCS

17. www.sei.cmu.edu/smartgrid Model Compass Survey Navigation Process
Fully described in the Model Definition document
Compass Survey
Questionnaire-based assessment yields maturity ratings and comparisons
Navigation Process
Expert-led workshops to complete Compass and use results to develop consensus aspirations
Training
Overview Seminar and
SGMM Navigator Course
Partner Program
License organizations and certify individuals to deliver Navigation process
V 1.2 Product Suite
© Copyright 2013 TCS

18. WAM SGMM Compass Survey Example questions: Contains
Work and Asset Management
SGMM Compass Survey
Contains
One question for each expected characteristic in the model and
Attribute and performance questions
Example questions:
WAM-3.2 Condition-based maintenance programs for key components are in place.
WAM-2.1 An approach to track, inventory, and maintain event histories of assets is in development.
© Copyright 2013 TCS

19. SGMM Navigation: five-phase, expert-led process
Stakeholders complete SGMM Compass survey
Discussion and consensus answers lead to internal alignment on current state
Stakeholders review survey findings & set aspirational profile
Consensus on aspirational state and identification of motivations, actions, and obstacles to achieve it
© Copyright 2013 TCS

20. SGMM benefits – a community view
Use of SGMM by utilities
Guidance, common language, & means to track progress
Utilities
Product to help customers and participation in roadmap development
SGMM Partners
Another mechanism to support grid modernization
DOE
Maturity & Performance Data
SEI
“What works” patterns to inform strategies, services, & programs.
Correlations of performance to maturity patterns and other analyses
Demonstrations of the value of grid modernization.
Improvements to SGMM product suite.
© Copyright 2013 TCS

21. Smart Grid Process Approach

22. Smart Grid Process Tools
SGMM – Smart Grid Maturity Model from SEI, CMU
Transmission Metrics from US –DOE for SG deployment in transmission sector
Smart Grid Deployment Evaluation Framework – Environmental Development Fund (EDF)
Smart Grid Scorecard , Smart Grid Project Evaluation Metrics – from Gridwise Alliance
Smart Grid Interoperability Maturity Model – by Quality Logic, reviewed by Gridwise Architecture council members
Outage Restoration Maturity Model – Defined by Avineonics with utility partnership
RMM (Resiliency Maturity Model), C2M2 (Cyber security Capability Maturity Model for Electricity Subsector) are other more detailed maturity models from SEI
© Copyright 2013 TCS 22

23. RMM Process Areas Engineering Management Operations Management
Requirements Management
RRD – Resiliency Requirements Development
RRM – Resiliency Requirements Management
Asset Management
ADM – Asset Definition and Management
Establishing Resiliency
SC – Service Continuity
CTRL – Controls Management
RTSE – Resilient Technical Solution Engineering
Engineering Management
Operations Management
Enterprise Management
Process Management
Asset Resiliency Management
EC – Environmental Control
KIM – Knowledge & Information Management
PM – People Management
TM – Technology Management
Sourcing
EXD – External Dependencies
Threat, Incident, & Access Management
AM – Access Management
ID – Identity Management
IMC – Incident Management & Control
VAR – Vulnerability Analysis & Resolution
Governance, Risk, & Compliance
COMP – Compliance
EF – Enterprise Focus
RISK – Risk Management
Supporting Resiliency
COMM – Communications
FRM – Financial Resource Management
HRM – Human Resource Management
OTA – Organizational Training & Awareness
Data Collection & Logging
MON – Monitoring
Process Management
MA – Measurement and Analysis
OPD – Organizational Process Definition
OPF – Organizational Process Focus
Source: ww.cert.org/resiliency
© Copyright 2013 TCS 23

24. C2M2 – Domains & Levels
© Copyright 2013 TCS 24

25. Process tools for Smartening the Grid
Utility Operations – To-Be State
Smart Grid
Process Tools:
SGMM
RMM
C2M2
SG Score Card
Other Tools
Internal Processes
Stages | Domains | Levels | Roadmap | Deployment
Utility Operations – As-Is State
© Copyright 2013 TCS 25

26. Need for a Process Approach
One Tool / Model does not cover all aspects of Smart Grid such as Technical, Operational, Organizational, Infrastructural, & Customer Services aspects
SGMM covers most aspects, but designed as a maturity profiling tool to support Smart Grid strategy & roadmap definition
Utilities need a strong customized framework to support every stage of the Smart Grid life cycle starting from planning to deployment
Current strength in organizational processes has to be leveraged for successful Smart Grid deployment
moving onwards ….
This leads to a requirement of an Institutionalized Process approach which uses best practices from different sources mapped to the SGMM characteristics to form a customized framework to continuously track & manage the Smart Grid lifecycle
© Copyright 2013 TCS 26

27. Process Approach - Background
Use SGMM as the basis for
Maturity Profiling
Setting Aspirations (using benchmarked SGMM results)
Gap analysis
Identify Characteristic Evidence Indicators (CEIs) for key SGMM Characteristics – based on recommended metrics from
RMM, C2M2, SG Score card, & other models / practices
Use CEIs to track / monitor SG program’s progress
moving onwards ….
© Copyright 2013 TCS 27

28. TCS’ Smart Grid Implementation Approach
Smart Grid Maturity Model
Assessment
Gap Analysis & Roadmap
Planning & Managing SG Implementation
Characteristics
CEI Based Approach
Resiliency Maturity Model
GP, SP
As-Is Definition
To-Be State Definition
Enterprise Architecture SG
Score Card
C2M2
Metrics
Gap Analysis
Solutions
People
Process
Technology
Customer
Regulatory
Operations
Etc.
Priorities & Business Case
PoC
Other Process Models
Roadmap
Pilot
PIIs
PII: Practice Implementation Indicators
CEI : Characteristic Evidence Indicators
GP, SP: Generic and Specific Practices
Deployment
© Copyright 2013 TCS 28

29. SGMM Activities and Aspirations
Extending SGMM - CEI
Characteristic Evidence Indicators (CEIs): Methodology based on identifying characteristics by evidences rather than questionnaires
Concept based on Practice Implementation Indicators (PIIs) used in CMMI assessments
For each characteristic, a CEI can be identified
CEI can be split into 2 parts:
Objective evidence which is a defined process / guidance
Implementation Evidence which is a proof of characteristic
Characteristics mapped to a set of CEIs
Objective Evidence indicates initial stages of implementation
Implementation Evidence characterizes higher degree of implementation
SGMM Activities and Aspirations
© Copyright 2013 TCS 29

30. Examples of CEI Characteristic Objective Evidence
Implementation Evidence
Implementing advanced outage restoration schemes
(Grid Operations)
Outage Restoration Functional Description
System generated outage report, Request for planned outage
Pilot remote monitoring on key assets for manual decision making (Grid Operations)
Function Specifications Pilot remote monitoring project
Pilot program results
Education and Training to develop Smart Grid competencies (Organization Structure)
Training plan covering all functional areas
Training records
Information Security Considerations for Smart Grid Initiatives (Technology)
Security practices documented as per standards (ISO 27000, SAS-70)
Implementation check lists for Security practices
© Copyright 2013 TCS 30

31. Case Studies

32. Background – Case Study – SGMM
TCS is a Navigation Partner for the Smart Grid Maturity Model, SGMM with the Software Engineering Institute (SEI) of CMU
Utility in the example is planning their Smart Grid Program & are in the process of defining the road map for modernization of their distribution grid
Utility wants to use the SGMM to define their roadmap
SGMM Navigation
As SEI Certified Navigators TCS carried out the foll.
Lead stakeholders through the defined process
Conducted a Survey Workshop & support SMEs from the utility to complete the survey & get the Survey scored by SEI
Analyzed the Scored / Benchmarked survey results & do the Gap Analysis
Presented the results & conduct Aspirations Setting Workshop
© Copyright 2013 TCS 32

33. Smart Grid Planning SGMM Evaluation As-Is Utility Business Objectives
Update
Smart Grid
Vision & Mission
Aspirations
Gap Analysis
Stakeholder Requirements
Regulatory
Customers
Others
Present
Initiatives
Select Solutions
List of Solutions
Business Case
Implementation Plan
Metrics for Implementation
Phase
Based on broad steps and key solutions
© Copyright 2013 TCS 33

34. Smart Grid Program Approach
Strategy & Roadmap
consulting
High Level Solution Design
SGMM Evaluation
AS IS
Envision
Defining Business Process Map
High Level Gap analysis
Defining solution architecture – solution component & capability requirement
Solution Options
Business Case
Define Smart Grid Vision & Mission
Business Objective
Stakeholder
Requirements
Project Implementation Plan
Pilot Definition
SGMM Evaluation Aspirations
High Level
AS IS
Next Phase
Details AS IS
Gap Analysis
Enterprise Architecture
Solution selection
EA/BPM/PMO
© Copyright 2013 TCS 34

35. Compass results: maturity profile
CENTROSUR, APR-2012 2 2 1 1 1
© Copyright 2013 TCS 35

36. Compass results: dashboard
Example : Results
Level
Strategy, Management & Regulatory
Organization & Structure
Grid Operations
Work & Asset Management
Technology
Customer
Value Chain Integration
Societal & Environmental 5
0.00
0.50
0.15
0.10
0.37
0.30 4
0.22
0.23
0.07
0.05
0.26 3
0.43
0.63
0.35
0.21
0.38 2
0.58
0.72
0.55
0.87
0.64
0.66 1
0.80
0.76
0.90
0.53
0.36
0.70
1.00
Point Range
Meaning
≥ 0.70
Green reflects level compliance within the domain
≥ 0.40 & < 0.70
Yellow reflects significant progress
< 0.40
Red reflects initial progress
= 0
Grey reflects has not started
© Copyright 2013 TCS 36

37. Recap
Steps involved - Enterprise level approach to Smart Grid deployment
SGMM – Assessment & maturity profiling
Use SGMM to define strategy & roadmap
Manage deployment – Extending SGMM Characteristics
Customized framework based on other process tools, proven industry practices, internal processes
Manage SG deployment with periodically collected metrics and corrective actions
© Copyright 2013 TCS 37

38. thank you Questions, Comments, Discussions … 38