1. 543662-TEMPUS-1-2013-1-ME-TEMPUS-JPHES “IMPROVEMENT OF PARTNERSHIP WITH ENTERPISES BY ENHENCEMENT OF A REGIONAL QUALITY MANAGEMENT POTENTIALS IN WBC” 543662-TEMPUS-1-2013-1- ME-TEMPUS-JPHES QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

2.  Scope  Responsibility and authority  Purpose and goals  Quality related activities  Establishment and working the QAWG  Establishment and working the WBC National Working Groups (WBC NWGs)  Improvement and review of quality related activities and quality control activities  External quality audit of related activities  Related documents Upper documents Working documents

3. 1.Scope The system described in this sector complies with the project proposal work package QPLN1: Quality Control and Monitoring, Activity Ref. No. 1.1, 1.2 and 1.3. In the procedure has been described the system for: (1) establishment of quality assurance work group, (2) providing the activities necessary for an external quality audit, and (3) providing the activities for ensuring regular quality control and monitoring. QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

4. 2 Responsibility and authority  Steering Committee has ultimate responsibility for approval and review of the procedure.  Project management has authority for design, monitoring, maintenance and improving of the procedure through authorizing the established Quality assurance working group (QAWG) for it.

5. QPLN 1.1 Procedure for Working Groups, Quality Planning and Control 3. Purpose and goals  Purpose of the procedure is an optimal way to organize the project activities with clear identification of quality assurance related activities and responsibility and authority.  Goals of the procedure are to achieve planned quality level through quality planning and control by QAWG.

6. 4. Quality related activities  Establishment and working the QAWG  According the project proposal on first kick-of meeting the QAWG has been established (Record 1). The QAWG has ultimate responsibility to meet the input requirements:  Project proposals goals (Record 2),  Requirements of project activities (Record 3),  Specific needs of project partners (Record 4).  Members of QAWG from WBC have to organize all project quality related activities through WBC National Working Groups (Fig. 1). QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

8.  QAWG working during project realization under responsibility of QAWG president. All decisions of QAWG have been recorded (Record 4). Also, a list of recorded outputs (O1) has been transmitted as input to P2, P3 and P4.  One of very important task of QAWG is coordination of WBC NWGs in purpose to organizing the WBC quality association (in first phase) and/or International association (in next phase).  All documents and records about it (O1), including SWOT analysis and other record related to design and establishing the association has to transfer to P2 and P3, as input records (O1). QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

9. 4.2 Establishment and working the WBC National Working Groups (WBC NWGs)  At national WBC level all three regional states have to establish National Working Groups with responsibility to:  Coordinating the project activities on national level (Record O2 1 ) with participation all national project participants,  Coordinating the quality issues on national level (Record O2 2 ),  Resolving the eventually generating problems and conducting necessary improvement measures (Record O2 3 ), and  Conducting the analysis on national level (Record O2 4 ).  Inputs in this process (P2) are O1 and I1 (Records from national sources), necessary for working activities in P2.  For realization of P2 is responsible president of each WBC NWG. QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

10. 4.3 Improvement and review of quality related activities and quality control activities  Inputs in this process (P3) are O1, O2 and I3 (Quality plans – Record 5). Process P3 is under responsibility of project management (project coordinator and steering committee), regarding to work package MNGT – Management of the project.  Project manager organizing the activities of:  Review,  Defining preventive and corrective measures,  Defining other improvement actions in purpose to achieve planed level of the project activities.  If the outputs of the process P3 are not positive (through internal audit – Record 6 – O3), is necessary to conduct back loops to P2 (national level) or P1 (QAWG level). Dev. 1.4 Development of the model and approach for QMS improvement in WBC

11. 4.4 External quality audit of related activities  Process P4 is conducted to eventually external quality audit of related activities, based on inputs O1 and I4 (decision for external audit, if is necessary as help of other partners).  This process has been realized using standard ISO 19011.  Output of this process is output O4 (Audit records), as added input to P3. QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

12.  5. Quality related documents  5.1 Upper documents  Proposal of QAWG  Project proposal goals  Requirements of project activities  Specific needs of project partners QPLN 1.1 Procedure for Working Groups, Quality Planning and Control

13. 5.2 Working documents  Decision of QAWG  List of recorded outputs (O1)  Records from national sources (I1)  Coordinating the project activities on national level (O2 1 ) with participation all national project participants,  Coordinating the quality issues on national level (O2 2 ),  Resolving the eventually generating problems and conducting necessary improvement measures (O2 3 ),  Conducting the analysis on national level (O2 4 ),  Records from national sources (I2)  Quality plans (I3)  Decision for external audit (I4)  Internal audit (O3)  Audit records (O4) QPLN 1.1 Procedure for Working Groups, Quality Planning and Control