2. 2014 New Directions in Student Development Lean Initiatives’ Impact on Student Services Presenters Tanisha Latimer Davis – Dean of Enrollment Management David Rosenbaum – Associate Dean of Students Cindy Klauck – Dean of Counseling & Career Planning Tamatha Sells – Registrar Andy Omundson – Dean of Students

3. Piedmont Technical College Mission: “Piedmont Technical College transforms lives and strengthens communities by providing opportunities for intellectual and economic growth.” Strategic Objective C.2.3 Implement Lean Principles!

4. LEAN = Business processes which require less human effort, capital investment, space, materials and time in all aspects of operation

5. VALUE STREAM = Specific activities required from start to finish

6. Confusion Motion/Travel Waiting Processing 7 Mudas (“Waste”) Inventory Defects Overproduction

7. A3 PROCESS = A methodology for getting to the root cause of the problem

8. Over 300 PTC faculty & staff have been trained in LEAN principles, VSM & A3 problem solving 37 of 42 (88%) of Student Development staff trained in LEAN principles (5 are currently in Spring 2014 class)

9. “Initiate and incorporate LEAN principles and practices in daily work in pursuit of continuous improvement.” Position Description Statement

10. Recent A3 projects related to Student Services Admission Application Turn-Around Time Jobs At A Glance Student Activities Approval Class Cancellation NotificationsTranscript EvaluationsAdvisement Financial Aid ProcessingScholarship ProcessStudent Schedule Financial Aid CommunicationsVeteran BenefitsInstant Admissions Financial Aid Award PostingContacting SS OfficesNew Student Orientation Addressing Undecided Students Locating SS Offices & Classrooms Caps & Gowns Financial Aid Office Wait TimeAdmissions Deadline DatesGraduation Application Placement Test AvailabilityTutoringEarly Alert System Direct Deposit Set-UpTransfer Course Equivalents

11. Tanisha: Instant Admissions (A3) David: New Student Orientation (A3) Cindy:Early Alert Tamatha: Graduation Application Process (VSM) Caps & Gowns (A3) Today’s Topics

12. QUESTIONS?

13. Thank you for attending! Remember to… Think LEAN!

14. Contact Information Piedmont Technical College P.O. Box 1467 Greenwood, SC 29649 Tanisha Latimer Davis Dean of Enrollment Management Phone: (864) 941-8357 Fax: (864) 941-8403 latimer.t@ptc.edu Cindy Klauck, LPC Dean of Career Planning & Counseling Phone: (864) 941-8685 Fax: (864) 941-8755 klauck.c@ptc.edu Carol Paguntalan Director of Academic Advisement Phone: (864) 941-8679 paguntalan.c@ptc.edu David Rosenbaum Associate Dean of Students Phone: (864) 941-8377 Fax: (864) 941-8709 rosenbaum.d@ptc.edu Tamatha L. Sells, M.A. Registrar Phone: (864) 941-8363 Fax: (864) 941-8566 sells.t@ptc.edu Andy Omundson Dean of Students Phone: (864) 941-8376 Fax: (864) 941-8709 omundson.a@ptc.edu