WHY IMPLEMENT A STUDENT SUCCESS CENTER? A comprehensive way to increase student service through: Shared Vision and Goals Intentional Collaboration Better Communication Cross Training Student Focused A Foundation for Student Success
GUIDING CONCEPTS* Are communities of practice Take a central position between academic and student affairs Foster collaboration Support the institution’s mission Have some relationship with the general education Sponsor faculty and staff development *Evenbeck, S. E., Jackson, B., Smith, M., Ward, D. & Associates. (2010). Organizing for student success: The University college model. Columbia, SC: University of South Carolina, National Resource Center for The First-Year Experience and Students in Transition.
USE EXISTING RESOURCES AND DATA Noel Levitz Retention Consultant exploratory visit-a series of focus groups clarified key themes that need to be addressed including: Developmental Education FYE Advising CORE Faculty role in retention Transfer students CBM students Financial Aid processing/counseling Customer Service Academic Support University Retention and Graduation Report Data
CASE STUDIES Case studies on over 40 different institutional structures: Both Student Success Centers and University College models Control Enrollment Title Services/Areas Included Most intriguing/innovative Most concerning or non-translatable What aspects of the design are adaptable to the institution
MODEL MATRIX PROCESS Considering areas of inclusion: Can, Should, and How will incorporating these areas: Reduce complexities Increase efficiencies Improve practice In the theme areas identified
REFOCUSING OF GOALS AND PURPOSE Answering the why? As a Retention Committee: how could this structure assist us in meeting retention goals? As an institution, how could this structure support the visioning and planning goals? Goal 1: Academic Excellence Goal 2: Enrollment Growth Goal 3: Reducing Complexities Goal 4: Vibrant Student Experience
CONCEPTUAL FRAMEWORK Committee reviewed a number of different frameworks 8 individual areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director 5 semi consolidated areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director 3 consolidated areas pulled from Enrollment, Student Affairs, and Academics grouped under a Senior Director Agreement on one framework that best supports goals and organizes for graduation
KEY ASSUMPTIONS Key assumptions that guided the process: Connected to Academics Most of these things are being done-focus on creating capacity and resources on a larger scale Liberal Arts CORE change Need for common student experiences/reduce fracturing Organizing to serve all undergrads Creates culture of and institutionalizes collaboration around student success
PURPOSE Student Success Center Purpose Statement: To provide dynamic student driven services and experiences designed to develop each student’s capacity to achieve academic success and discover their purpose.
YEAR 1 GOALS By August 2014, the Student Success Center will create the appropriate infrastructure to increase communication, promote collaboration, and align resources, to meet student needs. By August 2014, the Student Success Center will create a culture that is accessible and responsive to students and encourages visibility and engagement in the campus life of the undergraduate student population. By August 2014, the Student Success Center will develop curricular and co-curricular supportive activities and programming with articulated student learning outcomes and identified assessment measures intended to promote students’ personal and academic success. By August 2014, the Student Success Center will create and implement a Retention and Graduation Management Plan and tracking system in order to accomplish annual persistence, retention, and graduation goals for all Cardinal Stritch University students. By August 2014, the Student Success Center will complete a 3-5 year strategic plan for the Student Success Center.
CHALLENGES Changing Student Perceptions Communicating with our stakeholders Creating systems to work together Defining roles
OPPORTUNITIES Collaboration and Dialogue Led to two new pilots with grant funding Increased Communication and Effectiveness within the Center Better partnerships with faculty Student Employment Cross Training New programs/ program enhancements
THE WACRAO CONNECTION ADMISSIONS Communication Flows New Student Registration Days Orientation Transfer student continuum New program development and recruiting Changes to placement testing requirements Expanding articulation agreements OFFICE OF THE REGISTRAR Early Alert Systems Retention Tracking and Reporting Advising Continuum Referrals and Tracking Expanding articulation agreements Online Registration and daily processes Strategic intervention processes