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Leading Change Melanie Nelson – Cerner Corporation Vice President, Behavior Change & Adoption Mike Allison – Cerner Corporation Senior Director, Associate.

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Presentation on theme: "Leading Change Melanie Nelson – Cerner Corporation Vice President, Behavior Change & Adoption Mike Allison – Cerner Corporation Senior Director, Associate."— Presentation transcript:

1 Leading Change Melanie Nelson – Cerner Corporation Vice President, Behavior Change & Adoption Mike Allison – Cerner Corporation Senior Director, Associate Learning

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3 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 3 Percentage of Successful Org Change Efforts 15% - According to Arthur D. Little Study

4 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 4 Session Objectives Provide an overview of Cerner and the challenges facing health care Contrast adaptive and technical problems within change challenges Describe key lessons learned to help you effectively engage change Construct an action plan for your success

5 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 5 Cerner Corporation $3.6B company focused on health care & the health of communities Just under 15,000 employees worldwide with 9,739 based in the Kansas City area – will be at 20,000 total employees by 2020 #13 Most Innovative Company in the world (Forbes)

6 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 6 OUR MISSION To contribute to the systemic improvement of health care delivery and the health of communities Our work combines technology and health to revolutionize global healthcare Our Mission…

7 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 7 10,000+ Clients in 24 Countries Our Clients

8 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 8 TECHNOLOGY Medical Software & Devices Mobile Applications “Smart” Hospital Rooms SERVICES Employer Health / Wellness Client Support Services Global Consulting Population Health Our Solutions

9 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 9 Top Healthcare Organization Challenges Evolving Business Models Regulatory Compliance Patient Satisfaction Access to Care Meaningful Use A Fraying Medicaid Quality Price TransparencyHealth Insurance Exchanges Safety Cost Population Health Economic Uncertainty New Technology Globalization

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11 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 11 The General Problem

12 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 12 Activity: Obstacles to Change Consider your change challenge Record one obstacle on a sticky note Share your thoughts with your table group You have five minutes

13 The single biggest failure of leadership is to treat adaptive challenges like technical problems. Groupsmith, Inc.

14 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 14 Difficult to identify, easy to deny Require changes in values, beliefs, roles, relationships & approaches to work People with the problem do the work of solving it People often resist even acknowledging the problem Technical Problems vs. Adaptive Challenges Easy to identify Often lend themselves to quick and easy solutions Often can be solved by an authority or expert People are generally receptive to technical solutions Adaptive Technical

15 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 15 Activity: Adaptive vs Technical Obstacles At your tables consider the obstacles Categorize them as either adaptive or technical problems Apply them to the appropriate flip chart You have five minutes

16 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 16 The Field of Dreams? NOT

17 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 17 Activity: Why Change Efforts Fail At your tables discuss a failed change initiative List two reasons results were not achieved Be prepared to share with the larger group You have five minutes

18 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 18 VitalSmart’s Influencer Model

19 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 19 VitalSmart’s Influencer Model

20 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 20 VitalSmart’s Influencer Model

21 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 21 VitalSmart’s Influencer Model

22 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 22 VitalSmart’s Influencer Model

23 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 23 VitalSmart’s Influencer Model

24 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 24 Top Ten Lessons We’ve Learned from Influencer

25 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 25 Lessons We’ve Learned from Influencer - #1 Influencers lead “I know you are taking it in the teeth, but the first guy through the wall... he always gets bloody... always. This is threatening not just a way of doing business... but in their minds, it's threatening the game. Really what it's threatening is their livelihood, their jobs. It's threatening the way they do things...” - John Henry to Billy Beane, Moneyball

26 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 26 Lessons We’ve Learned from Influencer - #2 The desired future state is clear

27 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 27 Lessons We’ve Learned from Influencer - #3 Value and outcomes are defined

28 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 28 Lessons We’ve Learned from Influencer - #4 New actions are identified

29 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 29 Lessons We’ve Learned from Influencer - #5 People feel personally motivated

30 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 30 Lessons We’ve Learned from Influencer - #6 People have the opportunity to practice

31 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 31 Lessons We’ve Learned from Influencer - #7 The right people are engaged

32 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 32 Lessons We’ve Learned from Influencer - #8 Incentives support the change

33 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 33 Lessons We’ve Learned from Influencer - #9 Data, tools and processes drive behaviors

34 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 34 Lessons We’ve Learned from Influencer - #10 Success is celebrated

35 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 35 Hope is not a plan

36 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 36 Activity: Start Your Action Plan Write three things you will do tomorrow Share your thoughts with your table group You have five minutes

37 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 37 Top Ten Lessons We’ve Learned from Influencer 1. Influencers lead 2. The desired future state is clear 3. Value and outcomes are defined 4. New actions are identified 5. People feel personally motivated 6. People have the opportunity to practice 7. The right people are engaged 8. Incentives support the change 9. Data, tools and processes drive behaviors 10. Success is celebrated

38 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 38 To learn more… Influencer: The New Science of Leading Change

39 © 2011 Cerner Corporation. All rights reserved. This document contains Cerner confidential and/or proprietary information which may not be reproduced or transmitted without the express written consent of Cerner. 39 Questions? What do you think?


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