1. Financial Services (FS) update – Q1 2011 (As per FS)
FS Q1’11 key a Glance
FS Revenue Distribution - Q in Mn BDT
Particulars
Q1’ 11
Q4’ 10
Q3’ 10
Total No. of Transaction* in Mn
1.61
1.32
1.31
Total Revenue in Mn BDT
20.09
18.38
17.03
Total Expenditure in Mn BDT
29.20
27.07
-2.00
Avg. revenue per Transaction in BDT
12.45
13.96
13.04
Avg. cost per Transaction in BDT
18.09
20.56
-1.75
AIPPT in BDT
(5.64)
(7.00)
14.79
Others include Train, Lottery & Sports Ticketing.
* Total No. of Transaction includes BillPay, Train Ticketing Lottery & Sports Ticketing.
FS Revenue as per FS Financials Q1’ 11 [Target Vs. Actual ]
Monthly FS Revenue & Expénditure Trendz in Mn BDT
In Mn BDT
For Q1’11(Jan-Mar’11) Incremental Profit/Loss stayed Approx -3 Mill/Month.
In Q1’11 actual FS Revenue as per FS Financials is 0.5 Mn ahead from Targeted revenue . This happened mainly due to higher interest income from float management, service charge through retailer, Lottery and SMS Banking Revenue.

2. Financial Services (FS) update – Q1 2011 (As per FS)
+ 0%
+ 7.9%
+ 9.4%
FS Revenue Growth Qtr by Qtr in '000 BDT
-26
+1%
+23%
No. of FS Transaction Qtr. by Qtr.
= Growth
In Q1’11, FS Revenue slightly increased and Transaction volume increased by 22% from last quarter by higher selling of Lottery Tickets.
Inspite of reduced commission income from PDB, FS revenue slightly increased due to higher interest income from float management, service charge through retailer and SMS Banking Revenue.

3. FS Revenue Distribution Q1 2011
in ‘000 BDT
Revenue
Q1’ 2011
Q4’ 2010
Call Center
389
613
Utility companies
2,248
2,165
Service Charge
394
447
Bank Interest
3,847
3,965
Consumer Fee
9,540
10,105
Commission
1,786
517
SMS Banking
1,895
564
Total Revenue
20,100
18,375

4. FS Expenditure Distribution Q1 2011
FS Expenditure Qtr by Qtr in '000 BDT
-108%
-1285%
+8%
Average Cost Per Transaction in BDT
-1275%
-12% %
20.70
(1.75)
20.56
= Growth
in ‘000 BDT
In Mar 2011, Bank Guarantee Premium has been
added to Bank Charges as a part of Other Cost
in Q1’11, Other cost includes office running
expenses, maintenance cost, Travel, Training Per
diem cost, Entertainment Cost and Bank charges.
Expenditure
Q1’ 2011
Q4’ 2010
Channel Cost
13,235
14,726
Market & Communication
1,541
2,398
Personnel Cost
10,889
9,081
Other Cost
3,536
867
Total Expenditure
29,200
27,072

5. FS Incremental Profit Q1 2011
Qtr. By Qtr. Incremental Profit in '000 BDT
+5%
-145%
-264%
Average Incremental Profit Per Transaction in BDT
-15%
-145%
-275%
= Growth
Resultantly, Average Incremental Profit per Transaction (AIPPT) in Q1’ 11 went to negative Tk. 6
from negative Tk. 7 of Q4’10. This means; Tk 1 less loss/ transactions has occurred in Q1’11from
Q4’10 .

6. As per GP Financial Statements
Reconciliation: FS P&L vs. GP Financial Statement
Reconciliation: ERP vs. FS
Amount in BDT
Q1-2011
As per FS (Normalized)
As per GP Financial Statements
Variance +/(-)
Reason for Variances
YTD Revenue
20,099,620
6,324,172
(13,775,448)
üIncome from Bank Interest on Float Management, Service Charge income through Retailers and Call Center Revenue from 1200 Port not considered as FS Revenue in GP Financial Statement. üBank Interest is booked as negative Financial Cost in GP Financials. üCall Center Revenue booked as part of Customer Support Revenue since Individual revenue is not considered for 1200 port in GP ERP or GP level Financials. ü Service charge income through Retailers totally not considered as GP Revenue since it has no impact on GP Financials.
Revenue-Q1'11
-Do-
Expenditure-Q1'11
29,200,350
15,682,933
(13,517,417)
üThe variance is due to consideration of Service Charge income through retailers also as expenditure in FS Financials and Interest income from float management booked as negative Financial cost in GP Financials.
FS Profit/(Loss) - Q1'11
(9,100,730)
(9,358,761)
FS Profit/(Loss) per Txn
(5.64)
(5.80)