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1 KFCC Confidential Information – Do not reproduce or distribute. 2013 CFF System Overview Q1 and Beyond.

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Presentation on theme: "1 KFCC Confidential Information – Do not reproduce or distribute. 2013 CFF System Overview Q1 and Beyond."— Presentation transcript:

1 1 KFCC Confidential Information – Do not reproduce or distribute CFF System Overview Q1 and Beyond

2 2 KFCC Confidential Information – Do not reproduce or distribute. Q1-Q CFF System Overview Q1 #% Green % Yellow4088.9% Red581.3% Score Breakdown % % % % Under %

3 3 KFCC Confidential Information – Do not reproduce or distribute. Great Quality ChickenMissed 14% –Original Recipe® the biggest issue: blown legs, breading and color issues. Employee AppearanceMissed 13% –Pants: Dragging on the Floor and Poor Condition Breading ProceduresMissed 13% –Dip Basket: 7-second drain, 7 rolls, wash/sanitize Skill-Building Opportunities noted from Q1… Audits completed through

4 4 KFCC Confidential Information – Do not reproduce or distribute. Current Q-2 Results Q2* #% Green % Yellow % Red 459.4% % % % % Below %

5 5 KFCC Confidential Information – Do not reproduce or distribute. Great Quality ChickenMissed 22% –Original Recipe® the biggest issue: blown legs, breading and color issues. Breading ProceduresMissed 21% –Dip Basket: 7-second drain, 7 rolls, wash/sanitize Employee AppearanceMissed 19% –Pants: Dragging on the Floor and Poor Condition Top Misses So Far In Q Audits completed through

6 6 KFCC Confidential Information – Do not reproduce or distribute. The Tale of Two Restaurants What this Means to the System

7 7 KFCC Confidential Information – Do not reproduce or distribute. -Scored very high on announced Audit -Celebrated their Win -Fell back into the same routines as before -No additional follow up to the processes -Guests and the Team saw no change in behaviors at the restaurant -Evaluator returns and scores deviations -Team is left to get ready for re-audit What this Means to the System- Restaurant One

8 8 KFCC Confidential Information – Do not reproduce or distribute. -Scored very high on announced Audit -Celebrated their Win - Continues to coach and follow up to the processes -Guests and the Team see the change in behaviors at the restaurant -Evaluator returns and recognizes the progress -Our Guests and the Team are rewarded by the consistent operations! What this Means to the System- Restaurant Two

9 9 KFCC Confidential Information – Do not reproduce or distribute. Jeff Latham- RGM Bernalillo, New Mexico –Eleven Year RGM with the Sparks Organization –93 Announced Audit THEN 96 Unannounced Congratulations and Thank You from SWKFC


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