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Online Shopping Self-Defense 1 Juzen Ruelos Principal Program Manager, Engineering.

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Presentation on theme: "Online Shopping Self-Defense 1 Juzen Ruelos Principal Program Manager, Engineering."— Presentation transcript:

1 Online Shopping Self-Defense 1 Juzen Ruelos Principal Program Manager, Engineering

2 Objectives  Learn what online shopping is  Learn 5 easy self-defense tips  Spot real life examples  Summarize what we’ve learned Online Shopping Self-Defense 2

3 What is Online Shopping Definition Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using a web browser on a PC or mobile device. Online Shopping Self-Defense 3 Data  Sales totaled $142.5B in US alone in 2011  42% of Americans shopped mostly online in 2012  U.S. retail sales estimated at $362B by 2016  60% of consumers shop online at least quarterly

4 Five Self-Defense Tips Tip # 1 - Get the details  Know who you’re dealing with  Know what you’re buying  Know what it will cost  Check out the terms of the deal, like refund policies and delivery dates Online Shopping Self-Defense 4

5 Five Self-Defense Tips Tip # 2 - Pay by credit card  Credit card transactions are protected by the Fair Credit Billing Act  You can dispute charges under certain circumstances and temporarily withhold payment while the creditor investigates Online Shopping Self-Defense 5

6 Five Self-Defense Tips Tip # 3 – Keep records  Print or save records of your online transactions  Keep information that may include product description, price, online receipt, emails between you and the seller  Review your credit card statements  Be on the lookout for charges that you don’t recognize Online Shopping Self-Defense 6

7 Five Self-Defense Tips Tip # 4 – Protect your information  Don’t email your financial information  Buy from reputable websites that use encryption  Check the online store’s privacy policy Online Shopping Self-Defense 7

8 Five Self-Defense Tips Tip # 5 – Report online shopping fraud  If you have problems during a transaction, try to work them out directly with the seller, buyer, or site operator  If that doesn't work, file a complaint with the appropriate agencies  See Appendix I for a list of agencies Online Shopping Self-Defense 8

9 Spot Real Life Examples Online Shopping Self-Defense 9

10 Spot Real Life Examples Online Shopping Self-Defense 10

11 Spot Real Life Examples Online Shopping Self-Defense 11

12 Spot Real Life Examples Online Shopping Self-Defense 12

13 Summary – The Do’s and Don’ts Online Shopping Self-Defense 13 Don’t buy unless you know exactly what you’re looking for Do your homework – know who you’re dealing with, what you’re buying, and what it costs Don't buy from spammers, “one day only” websites, or websites you’re not comfortable with Do buy from reputable websites with encryption Don't pay by debit card, cash, or wire transfer Do pay by credit card or online payment services Don’t email or send financial or personal information via email Do protect your information, check the website privacy statement, and use computer security software Don’t dispose of your receipts too quickly Do keep records and check your credit card statements for suspicious transactions Don't forget to inspect your new purchase as soon as it arrives Do report fraud to the appropriate agencies

14 Thank you! Copyright © 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. Online Shopping Self-Defense 14 Juzen Ruelos Principal Program Manager, Engineering

15 Online Shopping Self-Defense 15 Appendix

16 Appendix I: Resources  Federal Trade Commission (FTC) –  Attorney General (general site) – http://www.naag.org  Consumer Protection Agency –  Better Business Bureau –  Consumer Reports – websites/buying-guide.htm websites/buying-guide.htm  US Government online safety website –  CNET Online Shopping Tips –  Norton by Symantec : Tips for Shopping Online – shopping/ shopping/ Online Shopping Self-Defense 16

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