1. Online Shopping Self-Defense
Juzen Ruelos
Principal Program Manager, Engineering
Online Shopping Self-Defense

2. Objectives Learn what online shopping is
Learn 5 easy self-defense tips
Spot real life examples
Summarize what we’ve learned
Online Shopping Self-Defense

3. What is Online Shopping
Definition Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using a web browser on a PC or mobile device.
Data
Sales totaled $142.5B in US alone in 2011
42% of Americans shopped mostly online in 2012
U.S. retail sales estimated at $362B by 2016
60% of consumers shop online at least quarterly
Online Shopping Self-Defense

4. Five Self-Defense Tips
Tip # 1 - Get the details
Know who you’re dealing with
Know what you’re buying
Know what it will cost
Check out the terms of the deal, like refund policies and delivery dates
Online Shopping Self-Defense

5. Five Self-Defense Tips
Tip # 2 - Pay by credit card
Credit card transactions are protected by the Fair Credit Billing Act
You can dispute charges under certain circumstances and temporarily withhold payment while the creditor investigates
Online Shopping Self-Defense

6. Five Self-Defense Tips
Tip # 3 – Keep records
Print or save records of your online transactions
Keep information that may include product description, price, online receipt, s between you and the seller
Review your credit card statements
Be on the lookout for charges that you don’t recognize
Online Shopping Self-Defense

7. Five Self-Defense Tips
Tip # 4 – Protect your information
Don’t your financial information
Buy from reputable websites that use encryption
Check the online store’s privacy policy
Online Shopping Self-Defense

8. Five Self-Defense Tips
Tip # 5 – Report online shopping fraud
If you have problems during a transaction, try to work them out directly with the seller, buyer, or site operator
If that doesn't work, file a complaint with the appropriate agencies
See Appendix I for a list of agencies
Online Shopping Self-Defense

9. Spot Real Life Examples
Online Shopping Self-Defense

10. Spot Real Life Examples
Online Shopping Self-Defense

11. Spot Real Life Examples
Online Shopping Self-Defense

12. Spot Real Life Examples
Online Shopping Self-Defense

13. Summary – The Do’s and Don’ts
Don’t buy unless you know exactly what you’re looking for
Do your homework – know who you’re dealing with, what you’re buying, and what it costs
Don't buy from spammers, “one day only” websites, or websites you’re not comfortable with
Do buy from reputable websites with encryption
Don't pay by debit card, cash, or wire transfer
Do pay by credit card or online payment services
Don’t or send financial or personal information via
Do protect your information, check the website privacy statement, and use computer security software
Don’t dispose of your receipts too quickly
Do keep records and check your credit card statements for suspicious transactions
Don't forget to inspect your new purchase as soon as it arrives
Do report fraud to the appropriate agencies
Online Shopping Self-Defense

14. Juzen Ruelos Principal Program Manager, Engineering
Online Shopping Self-Defense

15. Appendix
Online Shopping Self-Defense

16. Appendix I: Resources
Federal Trade Commission (FTC) –
Attorney General (general site) –
Consumer Protection Agency –
Better Business Bureau –
Consumer Reports – websites/buying-guide.htm
US Government online safety website –
CNET Online Shopping Tips –
Norton by Symantec : Tips for Shopping Online – shopping/
Online Shopping Self-Defense