1. PPG- survey analysis Chepstow Gardens Medical Centre

2. How many people participated? 4140 3 not indicated sex

3. What ages participated? <18: 0 18-24:3 25-34:6 35-44:8 45-54:19 55-64:14 65-74:19 75-84:14 >85:1

4. Ethnicity

5. When were you last seen?

6. Preferred ways of booking appointments

7. Awareness of Practice Website? YES 50% NO 46%

8. Are you satisfied with the following:

9. Reasons for not being able to get routine appointments

10. Are you easily able to get into the building? 96% Yes4% No

11. Are you overheard in the reception area? Yes but I don’t mind:69% Yes, I am not happy:17% No:14%

12. Are reception staff helpful? Yes:81% No:7% Unsure:12%

13. Are you seen on time? 61% yes2% no (unacceptable delay) 34% no (acceptable delay)

14. Do you have to wait more than 2 working days for your prescription to be ready? 78% no 22% yes

15. Happy with open hours? YES 92.8% No 7.2%

16. Satisfied with the consultation? (nurse & doctor)

17. Overall, are you satisfied with the care? 95.29% Yes 4.71% No