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Student Portal University of Twente History, use and experiences Carmen Olde Scholtenhuis, Project Manager ICT Service Center.

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Presentation on theme: "Student Portal University of Twente History, use and experiences Carmen Olde Scholtenhuis, Project Manager ICT Service Center."— Presentation transcript:

1 Student Portal University of Twente History, use and experiences Carmen Olde Scholtenhuis, Project Manager ICT Service Center

2 Agenda  Framework  Motive  Starting point Student portal  Project  Demo  Experiences so far  What’s next?  Questions Websites & Portals Universiteit Twente 2

3 Framework Part of a program for the redevelopment of the internet pages and applications of the University of Twente:  New homepage including a new CMS  New search & index  New target portal for students (pilot) including a new CMS

4 Why a new portal? Information for students was hard to find:  Too many places with the same info  Too many search hits, where to start?  Many information outdated (sometimes years…)

5 Background  The desire to transfer information! (But do we know the information desires of our target groups?)  Because of that: too many web pages (> !)  Contain all sorts of information for the different target groups, but not well structured and because of that, not very accessible  Multiple information (content) systems  Overall control almost possible due to decentralized redaction and too many web publishers (>1000)

6 Ideas at the beginning of the Student portal  Strategic communication goal: the perspective of the target group is leading  Let’s start with the most important target group: the students!  Every target group needs an entrance for all the relevant information  What is relevant? Ask the target group!  Information can be offered, but the individual at the end of the line decides for him/herself whether it is relevant  A small part of the organizational information has to be pushed (changes in schedules, important messages)

7 Starting points (1)  Technique follows functional requirements!  The user at the end of the line decides for him/herself wat he/she sees, technology has to deal with this  Easy to use for everybody (including administrators)  If possible, use open source/ open standards (UT policy)  Has to fit in the information architecture of the University of Twente (simple interfaces with source systems)

8 Starting points (2)  Take into account the Web Content Accessibility Guidelines (WCAG 1.0) of the W3C  Solution has to be future proof  ‘The shop needs to stay open’  All this with limited budget…

9 Project Student portal Started with a target group research: what do the students want?  One entrance with all the relevant information where they can do all the business  Decide for themselves which information they see  As few as possible clicks  Entrance to administration, schedules, digital learning environment

10 Project steps Student portal  Start in October 2008  Define functionalities based on the target group research  Functional design  Interaction design  Architecture design  Find supplier: Xopus/Q42  Development and testing  Live since March 1st 2010

11 Results? A Student portal that can be customized:  Some information gadgets, including a feedback gadget: student can give input for improvements of portal  Some gadgets interfacing backoffice systems  A small amount of gadgets cannot be customized  Login via Surf federation, customize, store Demo my.utwente.nlmy.utwente.nl Websites & Portals Universiteit Twente 11

12 Technology  Apache Shindig platform (Open Social Container)  Mark Logic XML database  Xopus Editor

13 Why not use iGoogle?  UT wants to control content, interface and administration  UT wants to transfer all the relevant information from other systems via the portal, and control this (including security)

14 Experiences so far  Mostly positive!  Students value the initiative and use the portal  Many suggestions for improvement, mostly about the absence of SSO  Editor is easy to use  Stable technology  But…  It’s still a beta version, it contains a lot of small errors  System administration is not fully equipped  New development needed!

15 What’s next? (1) Continue to develop the Student portal to a mature communication channel  Improved user interface  Improved CMS/ editor tool  Use of Single Sign On  English version of the portal Websites & Portals Universiteit Twente 15

16 What’s next? (2)  Development of web services to access the information of the relevant backoffice systems  Users don’t need to know the name of the backoffice system, only the name of the transaction  Improved organization of the system and content administration  (Re)development of other target portals: for employees, prospective bachelors and masters, alumni Websites & Portals Universiteit Twente 16

17 Questions?


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