1. 2005 Ratemaking Seminar ACTUARIAL DATA MANAGEMENT (ADM) IN A HIGH-VOLUME TRANSACTIONAL PROCESSING ENVIRONMENT Joe Strube and Bryant Russell GMAC Insurance, Southfield, Michigan

2. 2005 Ratemaking Seminar  Goal of the ADM Function Equip the Actuarial Staff with the data resources necessary to excel in the performance of their functions Not simply “get the actuaries data” Add value to their analytical processes C.A.T. Criteria –Complete (Collect, Consolidate, Derive) –Accurate (Clean dirty/distorted data) –Timely (Prioritize data resource deliveries) Possibly assume responsibility for next stage

3. 2005 Ratemaking Seminar  What Is A High-Volume Transactional Processing Environment (HVTPE)? Frankly, It’s Arbitrary! Online Transaction Processing System (OLTP) Mainframe/Midrange Server Extract Files Operational Data Store (ODS) Data Warehouse (DW) Data Mart (DM) Desktop DB Consider your most granular actuarial data resource Are 1 million or more transactions added per month? If YES, you’re operating in an HVTPE

4. 2005 Ratemaking Seminar  ADM, An Outgrowth of End User Computing Rockart & Flannery Research Study (1983) Sloan School of Management at MIT Interviewed 250 People 3 Fortune 50 Manufacturers 2 Major Insurance Companies 3 Sizable Canadian Companies Identified Six Types of End Users Non-Programming End Users Command Level Users End User Programmers Functional Support Personnel End User Computing Support Personnel DP Programmers

5. 2005 Ratemaking Seminar The Square Root of 12,345,678,987,654,321 is 111,111,111

6. 2005 Ratemaking Seminar  As Technology Evolves, So Do Deliverables Mainframe to Minicomputer to Microcomputer (PC) Complex mainframe programs Originally produced reports Historical data files Data downloads Data Management Technology Branches Out Data Warehousing Data Marts Online Analytical Processing (OLAP) Extraction-Transformation-Loading Software (ETL) Meta Data Repositories Decision Support Systems Data Profiling/Cleaning/Integration Software Data Mining

7. 2005 Ratemaking Seminar  Modern Roles in End User Computing Non-Programming End Users (Business Manager, Process Modeler, Trainer) Command Level Users (HR Rep, Accountant, Claim Analyst, Market Analyst) End User Programmers (Actuary, Financial Analyst, Strategic Planner) Functional Support Personnel (Data Manager/Administrator, Actuarial Technician) End User Computing Support Personnel (Help Desk, User Hotline, DSS Analyst, DW Support Team) DP Programmers (a.k.a. Systems Analyst) (Internal/Outside Contractor, Technical Consultant)

8. 2005 Ratemaking Seminar  Key Roles for ADM in a HVTPE The Actuary The Actuarial Technician Information Technology Dept. (IT)

9. 2005 Ratemaking Seminar  HVTPE and The Role of the Actuary HVTPE offers the opportunity to work with detailed, granular data Classification Analyses GLM Analyses Loss Distributions Data Mining Comparison of data sources across functional areas becomes possible Policy Year vs. Accident Year vs. Calendar/Accident Year “slices” can be reconciled more easily Common data source overcomes the “my data-your data” syndrome

10. 2005 Ratemaking Seminar  The Role of the Actuary HVTPE is inherently multidimensional Transactional data is very granular, detailed Multiple views can be aggregated from common source (transactional data) Very useful for examining interactions between factors As a “source”, HVTPE allows actuarial data repositories to be created, stored, and maintained over time Actuary can select data based on actuarial value Less reliance on non-actuarial reports

11. 2005 Ratemaking Seminar  Q: Why not let the actuary do it all? Many actuaries well-versed with database and analytical software But data from HVTPE is just the first step Data extraction is input to analyses Actuarial work typically requires more than just a summary report of historical experience Data extraction process can overwhelm traditional desktop tools Over 1 million transactions per month Even data storage, can overwhelm desktop resources available to actuary

12. 2005 Ratemaking Seminar  Q: Why not let others (ADM) do it all? Data specialization enables more robust process of gathering, storing, reporting data Data skills are specialized Software and hardware can be “industrial strength” Monitoring, balancing, aggregating are important, but non-actuarial tasks HVTPE is not a static environment Changes to data definitions Addition of new data elements Addition of new data sources

13. 2005 Ratemaking Seminar  Q: Why not let others (ADM) do it all? Value of actuarial data elements may be seen as secondary to other functional areas Required level of detail for actuarial analysis is different Historical retention periods are different Specific data elements may be uniquely valuable to the actuary – other areas would not gather/maintain these. Actuarial data needs are dynamic Summary level varies by type of actuarial analysis Variables included can range from few to many Not realistic to try & build all possible aggregations ahead of time (OLAP tools notwithstanding)

14. 2005 Ratemaking Seminar  The Role of the Actuary Identify the value of actuarial data Critical Data Elements Actuarially Valuable Data Elements Nonessential Data Elements (for actuarial analysis) Determine required level of detail Granularity of data (e.g. at transactional level) Historical time periods and retention periods Definitions of derived data (e.g. books of business, classes, etc.) Support the Value Proposition of Data Dictionary What does the data mean? What are meaningful values? Have definitions, coding, accuracy, completeness changed over time?

15. 2005 Ratemaking Seminar  The Role of the Actuarial Technician Data Facilitator Building Inspector Lawyer Guinea Pig Data Supplier Fulcrum Sculptor Magician

16. 2005 Ratemaking Seminar  The Role of IT Management Manage Infrastructure Manage Corporate Projects

17. 2005 Ratemaking Seminar  Data Management Processes Data Modeling, Metadata, Data Dictionary Data Extraction, Profiling, Quality Data Integration, Transformation Data Loading Not Data Retrieval, Reporting

18. 2005 Ratemaking Seminar There are 336 cavities on a golf ball.

19. 2005 Ratemaking Seminar  GMAC Insurance Case Study Vehicle Service Contracts Multiple period contracts – under 12 months to over 84 months Multiple countries and business partners Multiple data sources Over 1 million transactions per month

20. 2005 Ratemaking Seminar  GMAC Insurance Case Study Vehicle Service Contracts Multiple period contracts – under 12 months to over 84 months Multiple countries and business partners Multiple data sources Over 1 million transactions per month

21. 2005 Ratemaking Seminar Q & A

22. 2005 Ratemaking Seminar In Nawlins... It’s mandatory to jazz things up!