1. Can’t Login, missing function icon/buttons ERRORS occurring with ‘Internet Explorer’ in

2. Sometimes software problems occur:- Unable to Login Missing icons or buttons Wrong product appears in search Please first try clearing/deleting your recent browsing history on your internet explorer session. Sometimes it remembers a previous error and rather than searching for new entry will go back to that error. If this still doesn’t help, please call our helpdesk 03 9573 3114 and they’ll sort it out for you. Select SAFETY Select DELETE BROWSING HISTORY Microsoft Internet Explorer 8

3. Select DELETE Microsoft Internet Explorer 8

4. When this window disappears and the Browser history is cleared, you may wish to completely refresh your computer by logging out of the application and logging in again. If this still doesn’t help, please call our helpdesk 03 9573 3114 and they’ll sort it out for you. Microsoft Internet Explorer 8

5. Select TOOLS Select INTERNET OPTIONS Microsoft Internet Explorer 8

6. Select DELETE Microsoft Internet Explorer 8 You may wish to select “Delete Browsing history on exit” so you don’t have to remember this every time you login

7. Select DELETE Microsoft Internet Explorer 8

9. Select OK Microsoft Internet Explorer 8 Once you close this window and the Browser history is cleared, you may wish to completely refresh your computer by logging out of the application and logging in again. If this still doesn’t help, please call our helpdesk 03 9573 3114 and they’ll sort it out for you.