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Lean Coffee Waterloo-Wellington IIBA September 24, 2014.

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Presentation on theme: "Lean Coffee Waterloo-Wellington IIBA September 24, 2014."— Presentation transcript:

1 Lean Coffee Waterloo-Wellington IIBA September 24, 2014

2 What is Lean? 0 The core idea is to maximize customer value while minimizing waste. Simply put, lean means creating more value for customers with fewer resources. 0 A lean organization understands customer value and focuses its key processes to continuously increase it. The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste. For more information:

3 Lean Involves Process Change Usually, there are at least three versions of any process… What you think it is… What it actually is… What you want it to be… A clear understanding and communication of the current state is essential to establishing the future state!

4 What is Kaizen? Kaizen 改善 Japanese for "good change“ 0 When used in the business sense and applied to the workplace, kaizen refers to activities that continually improve all functions, and involve all employees For more information: en.wikipedia.org/wiki/Kaizen

5 Kaizen Activities

6 Kaizen Events 0 Process Time Reduction 0 Value Innovation 0 Kaizen “Blitz” Customer’s “Points of Pain”

7 Key Principles of Lean Thinking

8 What is Important to the Customer? Value-Added Activities

9 What isn’t Important to the Customer? Non-Value-Added (Waste) Activities

10 What isn’t Important to the Customer? Non-Value Added But Necessary Activities

11 5 Key Principles to Remember 0 Define VALUE from the Customer Perspective 0 Involve and EMPOWER Employees 0 Identify the VALUE STREAM and Eliminate WASTE 0 Make VALUE FLOW at the PULL of the Customer 0 Continuously IMPROVE and Drive towards Perfection Reduce: Cost Defects Lead Time Inventory Space Reduce: Cost Defects Lead Time Inventory Space Increase: Product- ivity Through- put/Flow Increase: Product- ivity Through- put/Flow

12 Personal Reflection

13 Hansei 反省 0 Self-awareness, reflection and commitment to improve – the practice of self-reflection 0 Agile (Scrum) Example: 0 What did you do yesterday? 0 What will you do today? 0 What’s in your way? 0 What did you LEARN yesterday (that can be applied today)?

14 WIIFM? 0 Waterloo-Wellington IIBA Chapter Re-Launch 0 We want to: 0 Embrace the principles of Kaizen (good change) 0 Ensure that we are meeting YOUR needs as a chapter member/constituent 0 Offer the types of activities/events that ADD VALUE 0 Streamline chapter processes where possible to eliminate WASTE 0 We need your help and your feedback in order to be successful in 2015 (and beyond!)


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