1. It isn’t just Circulation anymore! The expanding role of Access Services in academic libraries. An interactive discussion led by Denita Hampton, Stella Richardson, and Karen Glover

3. Background 2009-Administrative decision to combine Circulation and Reference Services Combined services task force created Reference librarians not expected to work on new service desk Interdepartmental working groups formed New desk was constructed and services began in the Fall of 2011

4. Three Phases Planning Construction Implementation Adjustments

5. Cross-Departmental Service Point

6. Low, Open Profile

7. Reference Consultation Area

8. Computer Cluster Support

9. Printing Support

10. July 2013-Name changed from Access & Media Services to User Services & Technology Support Includes combined a circulation & reference desk; reserves (print & electronic); media; equipment check-outs; guest computers, and a technology support desk.

11. Combined Services Desk aka Library Services Desk

12. Technology Support Desk- Equipment check-out and basic technology support

13. Computers

15. Technology Tools

16. What about a whiteboard wall

17. Stella RichardsonDenita Hampton stella@gatech.edudahampton@gsu.edu Karen Glover karen.glover@library.gatech.edu *Library humor provided by Ed Stein and Jeff Stahler. stella@gatech.edudahampton@gsu.edukaren.glover@library.gatech.edu