1. multiconsult.no Om forskningsaktiviteter og funn så langt Workshop next 2014, Multiconsult Oslo Svein Bjørberg

2. multiconsult.no 2 Agenda Literature review Definitions Oscar Model Determination of cases (selection criteria) Case study template Research assistance NTNU Student works Internal workshops Coming activities

3. multiconsult.no 3 PROJECT PHASES I. Phase – Different characteristics, means and cases, March 2015 II. Phase – In depth analysis, classification, modelling, October /December 2015 III. Phase – Testing on cases/ March 2016 IV. Phase – End Report, March / June 2016

4. multiconsult.no 4 DIFFERENT PERSPECTIVES VALUE CREATION CHARACTERISTICS ORGANIZATION OPERATION SERVICES WP1 WP2 ECONOMIC SOCIAL People and Organization ENVIRONMENTAL PHYSICAL Space and Infrastructure ECONOMIC INCENTIVES KNOWLEDGE CONTRACT PROCESSES AND ASSURANCE QUALITY

5. multiconsult.no 5 DIFFERENT PERSPECTIVES – WP1 VALUE CREATION CHARACTERISTICS ECONOMICLife cycle costs (MOME), financial situation (interest), market, rent costs, space efficiency, interaction of costs, green accounting … SOCIAL People and Organization Usability, Esthetic and Architectural values, Location characteristics, Indoor climate / Comfort, Culture values, Logistics service support … ENVIRONMENTALRenewable energy, Energy efficiency, Environment-friendly materials, Waste management, Energy class … PHYSICAL Space and Infrastructure Technical condition (need for maintenance / technical upgrading), Material quality, Adaptability (flexibility, generality and elasticity), Architectural solutions, Sufficient infrastructure, Accessibility, Space efficiency, Long term solutions …

6. multiconsult.no 6 DIFFERENT PERSPECTIVES – WP2 VALUE CREATION ORGANIZATION OPERATION SERVICES Environmental funds, Financial supports for testing new trends, Branding, Rewarding, Cost productivity orientation, Changing the energy consumption, Tax reduction… ECONOMIC INCENTIVES Good planner and good management, Changing regulation, New demands from society, Social awareness, User satisfaction, Communication ability, Creating value with society /user… KNOWLEDGE Contract process with dialogue, Contract division, Selection and award criteria, Contracting plan, Clear tasks and definitions, Allocation of responsibility and risks… CONTRACT Process management ability, Political support, User participation, Using value metrics, Performance requirements for each phase, Mechanisms and procedures for ex-ante and ex-post evaluations… PROCESSES AND ASSURANCE QUALITY

7. multiconsult.no 7 HUMAN RESOURCES A B C ACTIVITIES DEFINITIONS WORKSHOPS DEVELOPING THE TEMPLATES LITERATURE REVIEW SURVEY MASTER THESIS CASE STUDY 1 CASE STUDY 2 … TESTING THE FINAL MODELS PROJECT PARTICIPANTS PROJECT PARTICIPANTS NTNU, HiOA U KARLSRUHE EFL, ESLG STUDENTS NTNU, HiOA U KARLSRUHE EFL, ESLG STUDENTS EXPERTS

8. multiconsult.no 8 ACTIVITIES Theoretical & Practical background Literature Review (scientific papers, evidence based documents…) Survey Case studies Interviews

9. multiconsult.no 9 DIFFERENT STAKEHOLDERS (Ulike interessenter) OWNER (Eier) PLANNERS / DESIGNERS (Planleggere/ Designere) CONTRACTORS (Entreprenører og leverandører) FM PROVIDERS (FM- Lev.) USER (Brukere)SOCIETY (Samfunnet) PUBLIC (Offentlige) ARCHITECTS (Arkitekt)CONSTRUCTION COMPANIES (Entreprenører) SERVICE COMPANIES (FM-leverandører) EMPLOYEE (Ansatte) BUILDING AUTHORITIES (Planmyndighetene) LANDSCAPE ARCHITECTS (Landskapsarkitekter) SUB CONTRACTOR (Underentreprenører) SINGLE PURPOSE COMPANIES (Leverandører av enkelttjenester) CLIENT (Kunder) PUBLIC AUTHORITIES (Politiske myndigheter) PRIVATE (Private) CONSULTANTS (Rådgivere) SUPPLIERS (Leverandører) VISITORS (Besøkende) THE NORWEGIAN LABOUR INSPECTION AUTHORITY (Arbeidstilsynet) URBAN DESIGNER (Byutviklere) PATIENT (Pasient) INTERIOR ARCHITECTS/ WORK PLACE DESIGNERS (Interiørarkitekt/ arbeidsplassutforming) STUDENT (Student/ Elever) TENANT (Leietaker) ………………

10. multiconsult.no 10 Literature study

11. multiconsult.no 11 Example ValPro

12. multiconsult.no 12 Definitions (extraction from literature study)

13. multiconsult.no 13 Literature study

14. multiconsult.no 14 Norwegian definitions

15. multiconsult.no 15 Oscar Model – Basic Mind Map Value for user and owner Value contribution Planners, architects, consultants, contractors, deliveries, facility management, service providers

16. multiconsult.no 16 Oscar Model - Value creation model. CHARACTERISTICS (WP1 - Early phase planning) STRATEGY MEANS (WP2) ECONOMIC CONTRACT OWNER USER C C EPP O O SOCIAL (People and Organization) ECONOMIC INCENTIVES Maximizing value for owner and user over time ENVIRONMENTAL PHYSICAL (Space Infrastructure) KNOWLEDGE PROCESSES AND QUALITY ASSURANCE WP3 – TOOLS AND METHODS D D C C EPP O O D D C C O O D D C C O O D D

17. multiconsult.no 17 Case to typer 1.Case vi høster erfaringer fra (dokumentsstudier, intervjuer, befaringer) 1.Erfaringer: case som er «i front» innen enkelte områder, eller motsatt – der man kan lære av feil/manglende måloppnåelse etc. 2.Case vi aktivt tar en rolle i og følger, evt. påvirker gjennomføringen av (typisk pågående prosjekt der partnerne er involvert) 1.Følge-case: krever gjerne mer ressurser og må følge prosjektet over tid. Dette bør være case partnerne selv er aktive deltakere i, slik at forskningsarbeidet kan inngå som en naturlig del av daglige oppgaver – og være et positivt bidrag for partner og prosjektet. Tenk vinn-vinn!

18. multiconsult.no 18 Determination of cases (selection criteria)

19. multiconsult.no 19 Determination of cases (selection criteria)

20. multiconsult.no 20 Templates Case study template Questionnaire ­ http://goo.gl/forms/nxkgzd4KoD http://goo.gl/forms/nxkgzd4KoD

21. multiconsult.no 21

22. multiconsult.no 22 Questionnaire

23. multiconsult.no 23 Student work WG1 Topic 1 Topic 2 Topic 3 Topic 4 Topic 5 … WG2 Topic 1 Topic 2 Topic 3 … WG3 Topic 1 Topic 2 Topic 3 … Project partners

24. multiconsult.no 24 STUDENT WORK UNIVERSITY FACULTY STUDENT NAME SUPERVISOR NAME Other Research Funds NTNU Norway QIDI JIANG Marit Støre Valen Svein Bjørberg NTNU – Research assistance for the period (one semester) Master thesis – to be defined SURVEY (October – December) 1.Phase – Preparing the Survey out of Case study template 2.Phase – Distributing it and collecting the results 3.Phase – Evaluating the results

25. multiconsult.no 25 STUDENT WORK UNIVERSITY FACULTY STUDENT NAME SUPERVISOR NAME THEME – master and doctoral thesis NTNU Norway AMIN HADDADI Olav Torp Anne Kathrine Larsen Value analysis and value management ESLG Kosovo BESNIK VRELLA Svein Bjørberg Service Level Agreement – a tool to ensure the quality of FM delivery VETIOLA RECICA Antje Junghans How is the Integrated FM role practiced among public an private owners ALBANA GJONBALAJ Marit Støre Valen Condition analyses and other KPIs as strategic basis for decision making EFL Slovenia IRENA VRTARIC Alenka Temeljotov Salaj, Svein Bjørberg Green PPP model for the delivery of education infrastructure in Norway and Slovenia by incorporating international experiences NTNU2-3 Master thesisTo be defined

26. multiconsult.no 26 Workshops Partner group ­ WS1 20 th of February ­ WS2 17 th of June ­ WS3 31 st of October Internal (smaller groups) ­ WSI1 24 th of September (KS, ØMF, UiA, MC) ­ WSI2 29 th of October (MC departments) Meetings ­ Different meetings with possible new partners

27. multiconsult.no 27 Coming activities Testing and improving templates ­ Next week: internal by MC and NTNU Interviews and Survey, collecting information ­ Case study  Partners (use your employees and partners in the case!!) »MC gives instructions on how to do ­ Questionnaire  Trondheim area  “all over” through organizations (RIF, NBEF +++) Conference ­ 28 th of November: Invited conference from breakfast to lunch

28. multiconsult.no 28 Takk for innspill fra dere, og takk for meg ICEconsult Hospitali tet NN Eiendomsutvikler