1. Exploring and utilising students' perspectives on feedback: a mixed method, longitudinal approach Kara Peterson, Simon Croker, Dr. Peter Hills, and Dr. Rachel Manning

2. Welcome Webinar Programme Welcome and IntroductionPeter Hills & Rachel Manning ‘In Our Ideal World…’Kara Peterson Q & A and Discussion Differences in perceptions of feedback based on academic achievement and student engagement Kara Peterson & Simon Croker Q & A and Discussion The Next StepSimon Croker Q & A and Discussion Final Q & A and Closing CommentsPeter Hills & Rachel Manning

3. Project Background This research aimed to understand students’ perspectives of feedback, as well as develop a feedback system that enhanced student learning and encouraged active engagement with feedback. Who We Are : Dr Peter Hills Dr Rachel Manning Senior Lecturer Principal Lecturer peter.hills@anglia.ac.ukpeter.hills@anglia.ac.uk rachel.manning@anglia.ac.ukrachel.manning@anglia.ac.uk Kara Peterson Simon Croker Student Research Assistant kara.peterson@student.anglia.ac.ukkara.peterson@student.anglia.ac.uk simon.croker@student.anglia.ac.uksimon.croker@student.anglia.ac.uk

5. Departmental Context Electronic submission & feedback – Feedback Assistant – Grademark Coded Annotation – Speed of marking with detailed comments – Standardisation of feedback Rapid Department Growth

6. Departmental Context

8. Project Timeline January 2013 Beginning of research February 2013 Conduct pilot focus groups March – May 2013 Phase 1 focus groups and online survey June – October 2013 Feeding forward on perceptions of feedback November 2013 – February 2014 Phase 2 focus groups and online survey March – April 2014 Evaluation of Project

9. Methodology Peer-led semi-structured focus groups Anglia Ruskin University psychology undergraduates 40 phase 1 participants 19 phase 2 participants Participants from all three undergraduate years and a range of academic profiles

10. Methodology Online survey with open and closed response format Anglia Ruskin University psychology students 98 phase 1 participants 78 phase 2 participants Participants from all three undergraduate years and a range of academic profiles

11. ‘In Our Ideal World…’ Kara Peterson

12. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

13. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

14. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

15. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

16. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

17. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

18. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

19. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

20. Survey Findings Figure 1. Satisfaction levels with different aspects of feedback

21. Key Themes ConvenienceContinuing DialogueConsistency

22. Convenience ‘I just read the e-mail. I haven’t collected any of my feedback. I just use the emails and go from there. I think it should be easier to actually collect your essay.’ ‘Yeah, I mean, it’s a bit difficult when you don’t know when to collect your work.’ ‘I never bother going to pick up my [feedback].... when you go there you’re waiting in a queue to pick it up in a room’

23. Convenience Figure 2. Percentage of students that collect feedback and how they use feedback.

24. Convenience ‘You have to keep going back to check the different codes which takes ages.’ ‘It’s really just long going through all the codes just to refer back to what they mean. I just leave it. ’Yeah it’s like you have to read it and then you have to go back to your other piece of paper that says what the code means, it’s just long and you just feel like you can’t be bothered to do it.

25. Continuing Dialogue ‘Yeah I think [feedback] should be a lot more one on one…’ ‘I think that [feedback] is helpful in a way but at the same time it just tells you what you’ve done wrong not where you can improve and that is a really big aspect that you have to kind of do better in the future rather then making the same mistakes over and over again’

26. Continuing Dialogue It’s more of a one way thing at the moment, whereas you just get the feedback and then your expected to do it yourself.’ ‘If someone’s marked your work that they marked a while back and they’ve noticed that there is an improvement in something or, you know, they’ve seen that your marks are different … it would be nice to know that you have improved it this time rather then just be over looked ‘I don’t know whether it’s my slackness or whatever, but I don’t know who I’m, not allowed to speak to, but I would never realised I could go to my personal tutor because they haven’t marked it.’

27. Consistency ‘[Feedback] is quite mixed, like you either get three pages full of things that you could’ve done better or you get a little blank box and something and sort of a few little hand annotations on the thing..’ ‘[Feedback] should be standardised but obviously because of the topic it might vary what comments we’ll get written but I think if there was like a standard procedure for each topic then it might be a bit clearer…’ ‘I think personally I’d want like bullet points at the start and then I’d want like details throughout’

28. Communication ConsistencyConvenience Continuing Dialogue

29. Q & A and Discussion Feel free to ask any questions or share any of your our experiences of students’ perceptions of feedback

30. Differences in perceptions of feedback based on academic achievement and student engagement Kara Peterson and Simon Croker

31. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. "...when you get a really low mark it would have been nice to maybe have a little bit of an idea of maybe something you have done right, because I just felt like everything was just rubbish..." Felt feedback was less helpful for future work, r(90) =.21, p =.046. "Not at all, cause I have no idea like what I’ve done wrong really [INT: um hm] cause obviously if you do something wrong you don’t know [INT: Yeah] and you can’t improve it..."

32. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. "...when you get a really low mark it would have been nice to maybe have a little bit of an idea of maybe something you have done right, because I just felt like everything was just rubbish..." Felt feedback was less helpful for future work, r(90) =.21, p =.046. "Not at all, cause I have no idea like what I’ve done wrong really [INT: um hm] cause obviously if you do something wrong you don’t know [INT: Yeah] and you can’t improve it..."

33. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. Felt feedback was less helpful for future work, r(90) =.21, p =.046. "Not at all, cause I have no idea like what I’ve done wrong really [INT: um hm] cause obviously if you do something wrong you don’t know [INT: Yeah] and you can’t improve it..."

34. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. "...when you get a really low mark it would have been nice to maybe have a little bit of an idea of maybe something you have done right, because I just felt like everything was just rubbish..." Felt feedback was less helpful for future work, r(90) =.21, p =.046. "Not at all, cause I have no idea like what I’ve done wrong really [INT: um hm] cause obviously if you do something wrong you don’t know [INT: Yeah] and you can’t improve it..."

35. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. "...when you get a really low mark it would have been nice to maybe have a little bit of an idea of maybe something you have done right, because I just felt like everything was just rubbish..." Felt feedback was less helpful for future work, r(90) =.21, p =.046.

36. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. ”It’s not actually been very good because I, I still kept getting the same thing and I was just like ‘are they really reading over it or is it, is that just like a generic thing?'" Were less satisfied with positive comments, r(91) =.18, p =.081. "...when you get a really low mark it would have been nice to maybe have a little bit of an idea of maybe something you have done right, because I just felt like everything was just rubbish..." Felt feedback was less helpful for future work, r(90) =.21, p =.046. "Not at all, cause I have no idea like what I’ve done wrong really [INT: um hm] cause obviously if you do something wrong you don’t know [INT: Yeah] and you can’t improve it..."

37. Compared to students with higher grades, students with lower grades: Were less likely to collect feedback, r(88) =.25, p =.019. Were less likely to speak to lecturers, r(87) =.22, p =.035. "I find it really difficult. I haven’t seen any lecturers about any of my work because I’m so limited on time...'

38. Compared to students with higher grades, students with lower grades: Were less likely to collect feedback, r(88) =.25, p =.019. "There is not that much like more detail in my hard piece anyway so I just don’t really bother to collect my feedback." Were less likely to speak to lecturers, r(87) =.22, p =.035. "I find it really difficult. I haven’t seen any lecturers about any of my work because I’m so limited on time...'

39. Compared to students with higher grades, students with lower grades: Were less likely to collect feedback, r(88) =.25, p =.019. "There is not that much like more detail in my hard piece anyway so I just don’t really bother to collect my feedback." Were less likely to speak to lecturers, r(87) =.22, p =.035.

40. Compared to students with higher grades, students with lower grades: Were less likely to collect feedback, r(88) =.25, p =.019. "There is not that much like more detail in my hard piece anyway so I just don’t really bother to collect my feedback." Were less likely to speak to lecturers, r(87) =.22, p =.035. "I find it really difficult. I haven’t seen any lecturers about any of my work because I’m so limited on time...'

41. Compared to students with higher grades, students with lower grades: Were less satisfied with feedback, r(91) =.19, p =.066. Were less satisfied with positive comments, r(91) =.18, p =.081. Felt feedback was less helpful for future work, r(90) =.21, p =.046. Were less likely to collect feedback, r(88) =.25, p =.019. Were less likely to speak to lecturers, r(87) =.22, p =.035. Felt that feedback mattered less to them, r(89) =.20, p =.058.

42. Compared to students with lower grades, students with higher grades: Felt that handwritten comments over typed comments showed that lecturers were more interested in their work, β =.01, p =.011 Preferred annotations over codes, β =.01, p =.001 Preferred to speak to lecturers about feedback rather than using codes, β =.02, p <.001 Preferred to speak to lecturers about feedback rather than reading paragraphs, β =.01, p =.007 Wanted all the comments on their work highlighted compared to students with lower grades whom wanted only a selected number of comments highlighted, β =.01, p =.004

43. Other Differences ‘It’s been good to a certain level, however, some of the feedback they give, erm the lecturers, if they sit and criticise we should have done they don’t say how we could have improved it. [INT: Yeah] They just mention what we did wrong but they don’t say what they would have preferred for us to do, so.’ ‘I just think they should provide model answers for like if they do criticise then they should say, or they should write what they think would’ve been a better answer to what, where I went wrong or something.’ I’m satisfied with any feedback because if you don’t get any feedback you don’t know you’re improving, if you’re not being pointed erm where you’ve gone wrong, how can you correct it? I don’t always know, I mean some of it’s really clear and I know exactly where to go and what to do to improve what they’ve said.’

44. Other Differences 1/3 of students do not want all their mistakes highlighted. Students wanted M=5 comments highlighted (range 2-10). Students with higher grades tended to want all mistakes highlighted, β =.01, p =.004

45. Q & A and Discussion Feel free to ask any questions or share any of your our experiences about student engagement and different practices that encourage student engagement

46. The Next Step…

47. Communication Consistency Convenience Continuing Dialogue

48. Feedback: What you told us Issues Raised by Students Worst rated area of feedback was the use of codes Codes considered generic and a hassle to look up Second worst rated area of feedback was not providing students with enough positive feedback Useful to know what areas have been done well along with areas that need improvement

49. Issues Raised by Students Feedback too generalised Specific and personalised feedback is more useful Lack of specificity in how and what to improve Doesn’t recognise progress or improvements that have been made Confusion about who to talk to with questions about feedback Feedback: What you told us

50. What’s new Coursework Feedback and Reflection Sheet New reflection sheet for you to fill out and paste to the end of your coursework (on VLE – ‘Coursework Guidance’) Gives you a role in deciding what type of feedback you receive Enables you to highlight how you have used previous feedback on your work, what areas you have found difficult, and grade targets Allows markers to give personalised feedback based on your coursework goals and how you have used previous feedback.

51. What’s new Coding System and Positive Feedback No more A1, B2, C3…. Simpler coding system – EX: CIT – Provide more citations, SENT – Use proper sentences Positive codes added – EX:  Introduction - Good introduction,  Evaluation - You evaluate the evidence for a theory/position Information about resources to aid improvement will now be provided – EX: If you get feedback about improving references, information about where to find the APA referencing guide will be provided on your electronic feedback sheet

52. What you can do Engage in the Feedback Process Online survey revealed a significant positive correlation between grades and engagement with feedback Get the most out of feedback by utilising the resources available to you: – Read through the comments on your coursework together with your feedback – Speak to lecturers – If you have any questions or concerns about your feedback go and see the lecturer that marked your work – Personal tutor – For ongoing feedback book an appointment with your personal tutor and bring in your past coursework feedback

53. Changes Implemented If you would like to know more about the feedback process or discuss any feedback you have received previously, please contact your personal tutor whose details can be found on your E-Vision page.

54. Interactive Coursework Feedback and Reflection Sheet

55. Changes Implemented These are the things you did well: You could do the following things to improve your work in future:

56. Structural Changes

57. GradeMark – “I like that we don’t have to look through like this and find out what QM or whatever these codes mean. You can just get over it and it just says. I prefer that. It’s a lot better.” Reflection Sheet – “I also like that we can write when we want specific feedback on, which is helpful.” Positive Comments – “I found my first year was more negative. I haven’t felt that this time and that was important for me.”

58. Continuing Dialogue – “I’ll have to be honest and say I’ve only had one feedback where I felt confident and knew what I needed to do to improve.” Communication – “I think some people don’t know where you can go so I think they need to reiterate that you can go see them other times. They just need to remind people.” Consistency – “I found that this year there’s quite a lot of inconsistencies. For one of my modules last semester there was a lot less feedback given to me on that when the other modules.”

59. Recommendations Faculty Department Advisory GroupStudent Reps Student Body

60. Recommendations: Student-focused Anglia Ruskin Psychology Student Feedback Handbook What is feedback? How can I use my feedback? Where can I can more information on feedback? Will contain information on advisory group, cover sheets and reflection sheets.

61. Recommendations: Staff-focused Anglia Ruskin Psychology Staff Feedback Handbook Staff handbook was produced and given to all staff. Ensuring that it is used and kept up to date with any new changes.

62. Communication ConsistencyConvenience Continuing Dialogue

63. The Next Step… Further promote the issues surrounding feedback to both staff and students. Keep student input at the core of feedback research.

64. Q & A and Discussion Feel free to ask any questions or share any different ways to improve feedback

65. Final Q & A Feel free to ask any unanswered questions

66. Communication Consistency Convenience Continuing Dialogue