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Advertising Club of Toledo January 18, 2006 The Leading from the Heart Workshop ®

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1 Advertising Club of Toledo January 18, 2006 The Leading from the Heart Workshop ®

2 You will be confronted with questions every day that test your morals. Think carefully, and for your sake, do the right thing.

3 Ex-Tyco Chief Executive Kozlowski Sentenced to 8 to 25 Years Headline / /

4 Strong Fundamental Values We must demand of ourselves and of each other the highest standards of individual and corporate integrity. We safeguard company assets. We comply with all company policies and laws. Source: The Tyco Guide to Ethical Conduct

5 We safeguard company assets. Regency mahogany bookcase, c. 1810, $105,000 George I walnut arabesque tallcase clock, $113,750 Custom queen bed skirt, $4,995 Custom pillow, $2,665 Ascherberg grand piano, c. 1895, $77,000 Chandelier, Painted Iron, c. 1930, $32,500 Pair of Italian armchairs, c. 1780, $64,278 Persian rug, 20 feet by 14 feet, $191,250

6 Ebbers luck runs out in sweeping victory for feds Headline / USA TODAY / March 16, 2005

7 I said, Ship the documents to the feds. She heard, Rip the documents to shreds.

8 In corporate America, crime pays. Handsomely. Grotesquely, even. Arianna Huffington Pigs at the Trough

9 AIG Expected to Pay $1 Billion-Plus to Settle Probes Headline / Wall Street Journal /


11 With fewer than half of employees expressing confidence in senior management, no company has been left untouched by the fallout from recent turmoil in the business environment. -Ilene Gochman, Ph.D., Watson Wyatt

12 used-car salesperson… slick insurance agent… pushy politician… dishonest personal injury lawyer… greedy postal worker… postal

13 business leader… justice-obstructing, debt-hiding, earnings-overstating thief who uses company funds to purchase personal artwork and to put on lavish birthday parties for family members

14 Consistency between an organizations stated values and the actual behavior of its leaders is critical to credibility. When there is discrepancy between what leaders say and what they do, the leaders are exposed as frauds.

15 Blockbuster settles suit over policy on late fees Headline / Newark Star Ledger / January 6, 2006

16 Source: Walker Information - Commitment In The Workplace: The 2003 National Employee Benchmark Study Workers who believe their organizations act with integrity are nine times more likely to stay in their current jobs.

17 Source: Walker Information - Commitment In The Workplace: The 2003 National Employee Benchmark Study But when they mistrust their bosses, or are ashamed of their organizations conduct, workers say they feel trapped at work and are likely to leave their jobs soon. 4 out of 5

18 Fact In the war for talent, everyone is fighting over your best employees.

19 What talent war? 17-21= -4

20 About half of Human Resource professionals say they are seeing new workers entering the workforce lacking overall professionalism, written communication skills, analytical skills, or business knowledge. SHRM: 2005 Future of the U.S. Labor Pool Survey Report

21 By 2012, one out of five workers will be fifty-five years old or older. Source: Bureau of Labor Statistics

22 The Baby Boom is de-booming and soon there will be many more jobs than people available to fill them. It may be time to reconsider the they have no place else to go strategy of employee retention. Why Retention Should Become a Core Strategy Now Harvard Management Update, October 2003

23 Employees are searching for leaders with integrity who prove their credibility continuously.

24 Values-based leaders demonstrate six vital integrities. They: Accept challenges and take risks Master both listening and speaking Live by the values they profess Freely give away their authority Recognize the best in others Have a vision and convince others to share it

25 Vital Integrities Leadership actions that, when practiced proactively, demonstrate your organizations existing values and further establish your credibility as a leader.

26 [2][2] Master Both Listening and Speaking values-based leaders: The way we communicate with our employees impacts how workers understand our messages, and what actions, if any, they take in response. vital integrities

27 Boyd Clarke and Ron Crossland The Leaders Voice The biggest problem with leadership communication is the illusion that it has occurred.

28 disconnect synergy buy in TLA human capital quality circle good people dog & pony show ball park figure carpet vs. concrete work-in- process job ready paradigm shift quality circle rightsize fuzzy math outsourcing talk offline surplused just-in-time jargon

29 Yeah-uhhh! Yo, yo dude. Whats up dawg? How you feelin? You feelin alright? Listen, man. Ive got to give you props. Youre doin your thing and it was dope. I aint mad.

30 Lets talk offline after the viral marketing quality circle.

31 We need to clear some target objectives, use the blink meter to monitor optimum AIDA, and stimulate aided recall in this pay-per-click world.

32 FTP me your hi-res photos in JPEG, GIF, EPS, TIFF, or PSD. By the way, Im having trouble dealing with your PMS.

33 With all this synergy, we should enable our knowledge network, benchmark some core competencies, and find a seamless solution to our disconnect.

34 Say what?

35 Jargon is a specialized vocabulary coined by, and intended for, a particular profession or discipline. Industrial phrases, buzzwords, and acronyms are used as verbal shorthand to streamline communication among colleagues.

36 Just when you understand the difference between a megahertz and a megapixel, geeks start talking about link rot and packet jams. GEEKSPEAK

37 JARGON often includes euphemisms used to substitute inoffensive expressions for those considered offensive.

38 These actions will align our resources with market needs and adjust the size of our infrastructure. – Chad Holliday, DuPont CEO announcing the elimination of 3,500 jobs

39 why jargon? Speakers sometimes invoke workplace jargon to impress others, or to establish their membership in an elite faction. Some use jargon to exclude or confuse others, or to mask their own inexperience or lack of knowledge.

40 20 percent of employees are regularly confused about what their colleagues are saying, but are too embarrassed to ask for clarification More than a third admitted using jargon deliberatelyas a means of either demonstrating control or gaining credibility 40 percent found the use of jargon in office meetings both irritating and distracting One out of ten dismissed speakers using jargon as both pretentious and untrustworthy Source: Office Angels

41 Communication is most effective when you speak to both the emotional and intellectual areas of your listeners minds.

42 Hugh

43 Stories create the emotional perspective listeners need to connect with your message.

44 The age-old secret to generating buy-in is to strategically design, target, and deliver a story that projects a positive future. Mark S. Walton Generating Buy-In: Mastering the Language of Leadership

45 [6][6] Have a Vision and Convince Others To Share it values-based leaders: We often describe children as having wild or active imaginations. The best leaders never outgrow their imaginative gift. vital integrities

46 Sixty percent of surveyed executives listed getting people to work together as the biggest hurdle they currently face. American Management Association Survey, October 2003

47 fortyninepercent Less than half of all employees understand the steps their organizations are taking to reach new business goals. Source: Watson Wyatts WorkUSA 2002 Survey

48 Without an inspiring vision from their leaders, employees will struggle to discern any link between their private ambitions and the companys actual mission.

49 Old story: Two stonemasons, working on the same project, are asked, What are you doing? The first stonemason replies: The second stonemason replies: Im cutting stone. Im building a great cathedral.

50 Have a Vision Good leaders have a vision. They hold in their minds pictures of what is possible. Vision is the power to conceive a future thats better than the present.

51 Convince Others to Share It Great leaders convince others to share their vision by articulating it in memorable and inspirational ways.

52 I have a dream that one day this nation will rise up and live out the true meaning of its creed: We hold these truths to be self-evident: that all men are created equal. Martin Luther King, Jr. Delivered on the steps of the Lincoln Memorial in Washington D.C. on August 28, 1963

53 Emphasized Common Values It is a dream deeply rooted in the American dream.

54 Described the Importance of the Values And if America is to be a great nation, this must become true.

55 visionsopponents I have a dream that one day down in Alabama, with its vicious racists, with its governor having his lips dripping with the words of interposition and nullification, one day right there in Alabama, little black boys and black girls will be able to join hands with little white boys and white girls as sisters and brothers. disparagedthe

56 FORECASTED SUCCESS When we allow freedom to ring…we will be able to speed up that day when all of Gods children, black men and white men, Jews and Gentiles, Protestants and Catholics, will be able to join hands and sing in the words of the old Negro spiritual, Free at last! Free at last! Thank God Almighty, we are free at last!

57 …we will not be satisfied until justice rolls down like waters and righteousness like a mighty stream. Adapted from Amos 5:24 Selected Emotional Language

58 George wears his passions on his sleeve. He needs to learn to hide his emotions from his employees. -From every performance review Ive ever gotten

59 Before you can inspire with emotion, you must be swamped with it yourself. Before you can move their tears, your own must flow. To convince them, you must yourself believe. Churchill

60 leadership is a craft, with the best practitioners guided by their values

61 EVERY DAY REHIRE your employees

62 The Leading from the Heart Workshop ®

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