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PPT10-1 5 th Edition. PPT10-2 Chapter 10 Information Systems and Supply Chain Management McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright.

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Presentation on theme: "PPT10-1 5 th Edition. PPT10-2 Chapter 10 Information Systems and Supply Chain Management McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright."— Presentation transcript:

1 PPT10-1 5 th Edition

2 PPT10-2 Chapter 10 Information Systems and Supply Chain Management McGraw-Hill/Irwin Levy/Weitz: Retailing Management, 5/e Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.

3 PPT10-3 Retailing Strategy Retail Market Strategy Financial StrategySite Location Information Systems Retail Locations Organizational Structure and HR Management Customer Relationship Management

4 PPT10-4 Supply Chain Management is the integration of business processes from end user through original suppliers that provides products, services, and information that add value for customers. Supply Chain Management

5 PPT10-5 What Supply Chain Management Entails

6 PPT10-6 Illustration of Supply Chain

7 PPT10-7 Strategic Importance of Supply Chain Management Opportunity to Reduce Costs –Transportation Costs –Inventory Holding Costs Provide Value to Customers by Making the Right Merchandise is in the Right Place at the Right Time –Fewer Stockouts –Greater Assortment with Less Inventory Improved ROI

8 PPT10-8 Return on assets = Net profit margin x Asset turnover Net profit= Net profit x Net sales Total assetsNet salesTotal assets Improve Return on Investment Efficient Supply Chain Management  Higher Asset Turnover Same Sales Using Less Inventory

9 PPT10-9 The Flow of Information and Merchandise - - - - Merchandise flow Information flow Buyer Vendor Stores Distribution center Customer Quick response systems Sales info

10 PPT10-10 Information Flows

11 PPT10-11 Information Flow 2. Information about purchase is transmitted from POS terminal to the buyer/planner. 3. Information about purchases are aggregated by buyer/planner and sent to distribution center and vendor 1. When customer makes a purchase, sales associate scans UPC code on merchandise and customer credit card/loyalty card

12 PPT10-12 Information Flow 6. Store managers inform distribution center about receipt of merchandise and coordinate deliveries 4. Buyer/planner communicates with vendor and places a purchase order to re-supply stores. 5. Buyer/planner notifies distribution center about incoming orders and how they are to be distributed to stores

13 PPT10-13 Data Warehousing Data warehousing is the coordinated and periodic copying of data from various sources, both inside and outside the enterprise, into an environment ready for analytical and informational processing Wal-Mart makes good use of its data warehouse. It should. Experts estimate that it is second in size only to that of the U.S. government

14 PPT10-14 Data Warehouse Structure

15 PPT10-15 Electronic Data Interchange EDI is the computer-to-computer exchange of business documents between retailers and vendors Merchandise sales Inventory On Hand Orders Advanced shipping notices Receipt of merchandise Invoices for payment

16 PPT10-16 Networks for EDI Proprietary Systems – Network using special software Extranet – Public internet with access restricted to partners Intranet – Internet with access restricted to people within a company security Ease of access

17 PPT10-17 Physical Flow of Merchandise Merchandise is sent from vendor either to the retailer’s distribution center (1) or directly to store (3). Retailer send merchandise from its distribution center to its stores (2).

18 PPT10-18 More cost effective More accurate sales forecasts Less merchandise in the individual store, thus a lower inventory investment system-wide. Less out-of-stock Advantages of Using a Distribution Center

19 PPT10-19 When to Use Distribution Centers Unpredictable merchandise sales – wide fluctuations in demand Frequent replenishment required – high number of units sold per day Items shipped to store in less than full case quantities Many retail outlets that are not concentrated in one area

20 PPT10-20 When to Use Direct Store Delivery Retailer has only a few outlets Many retail outlets are concentrated in metro areas yielding increased efficiency of direct store delivery Important to get merchandise in store quickly Fashion - first to have latest video game Merchandise perishable - produce

21 PPT10-21 Activities Performed by Distribution Center Managing inbound transportation Receiving and checking merchandise Storing or cross docking merchandise Preparing merchandise for the sales floor –Ticketing and marking –Putting on hangers Shipping merchandise to stores Managing outbound transportation

22 PPT10-22 Crossdocking Merchandise flows directly from the vendor’s trucks through the retailer’s distribution center and is loaded on the trucks going to the retailer’s stores without being stored in the distribution center

23 PPT10-23 Logistics Strategy Pull Merchandise shipped to stores based on sales and inventory levels in the stores Push Merchandise shipped to the stores based on forecasted sales rate

24 PPT10-24 Quick Response Delivery System QR delivery systems are inventory management systems designed to reduce the retailer’s lead time for receiving merchandise, thereby lowering inventory, improving customer service levels, and reducing logistics expenses.

25 PPT10-25 Benefits of QR Systems Reduces lead time Increases product availability and lowers inventory investment Reduces logistics expenses

26 PPT10-26 Costs of QR Systems Smaller orders - more expensive to transport Greater order frequency - deliveries and transportation more difficult to coordinate Computer hardware and software must be purchased by both parties.

27 PPT10-27 Logistics Support for Electronic Channel Requires a different type of distribution center –Picking and packing individual items sent to customer vs. –Receiving, storing, and cross docking cartons to stores Multi-channel retailers may outsource fulfillment of Internet orders to third party –Target, Toys R Us  Target

28 PPT10-28 Outsourcing Supply Chain Management Functions Transportation Warehousing Freight Forwarders Integrated Third Part Logistics Services Cost vs. Control

29 PPT10-29 Third-Party Logistics Companies These firms facilitate the movement of merchandise from manufacturer to retailer, but are independently owned. Transportation Warehousing Freight forwarders Integrated third-party logistics services

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