1. 1 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. e-Government in Europe case: The Netherlands Boyd.Hendriks @ CGEY.nl

2. 2 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Policy Objectives for e- government confusing among state-members

3. 3 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Government in the Netherlands will face insidious crisis if it does not quickly take measures to support new democratic processes September 2001, main conclusion advised to Ministry of Home Affairs and Kingdom Relations of the Netherlands by “big names” advisory cie.

4. 4 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

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7. 7 The Netherlands = decentralised unitary state since 1848 (Johan Thorbecke, Dutch statesman) Municipalityjoint governance 1850: 95% municipal functions5% under joint governance were performed autonomously with central government end 20th century 5%95% But: in the information society Supply and support functions (filter/combination) and organisations evaporate (or better: will actively be terminated or replaced by new navigators) privat sector: immediate abolition public sector: search for new justification (ex. Demand support) decentral central

8. 8 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Citizen as interested party Government as interested party Regulatory axis Government decides The citizen monitors (defence etc.) The citizen decides Government monitors (ICT standards tropical hardwood etc. Transactional axis

9. 9 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Govt acting, citizen interested Citizen acting govt. interested Regulatory axis Transactional axis Role government: monitoring, promoting and guaranteeing public consequences of such transactions transaction between citizens, social groups and business are becoming increasingly important.

10. 10 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Regulatory axis Government decides The citizen monitors (defence etc.) The citizen decides Government monitors (ICT standards tropical hardwood etc.) Transactional axis Primacy for discussion, nego- tiation and decision-making lies increasingly with society => acquires self regulating and self managing capacity Government: monitors public and democratic quality of the arrangements produced by society and plays the role of process architect!

11. 11 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Regulatory axis Transactional axis different govt. role in the information society creation new relationships between citizens and government

12. 12 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Scope of ICT Investment by EC member states Guaranteed access: physical intellectual financial The individual citizen has the right to know: (quality awareness) process information product information etc. Right to information self-determination = purpose for which their personal data may be used

13. 13 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Local govt. Brussels ? ? Country border M M M M M M M M M M M M M M M Cultural boundary Cannot identify similar problems => do base different decisions of the same problems on different sources unclear K-supply demands not structured

14. 14 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Local govt. Brussels Country border M M M M M M M M M M M M M M M Cultural boundary European knowledge Centre Info in accessible information systems Total awareness + perfect local interpretation

15. 15 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. Development for the e-debate Vision: Building blocks Knowledge claims questions Inventarisation Is claimed knowledge present? YesNo stakeholders K-present K-needed Questions relevant No Yes X base of e-debate

16. 16 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. E-government ‘triangular thinking’ Enabled by Internet Technology E-government Relation with customers Relation with partners Relation with employees Interactive policymaking One-stop-shop Access to government information Joined-up services Administrative burden Sharing knowledge and experience Creating an open culture E-marketplaces

17. bring every citizen, school, business and administration on-line - quickly create a digitally literate and entrepreneurial Europe ensure an inclusive information society Objectives 8 17 Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. “An Information Society for all” Erkki Liikanen Member of the European Commission Infoworld Conference The liberalisation of the telecommunications sector in Greece

18. Action 1. European youth into the digital age 2. Cheaper Internet access 3. Accelerating e-commerce 4. Fast Internet for researchers and students 5. Smart cards for secure electronic access 10 18 Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

19. Action 6. Risk capital for high-tech SMEs 7. e Participation for the disabled 8. Healthcare online 9. Intelligent transport 10. Government online 19 Copyright © 2000 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential.

20. 20 Copyright © 2002 Cap Gemini Enst & Young. All rights reserved. Proprietary and Confidential. e-Government in Europe Questions? Boyd.Hendriks @ CGEY.nl