1. Benchmarking in Dutch academic libraries 2000 - 2008 Dr HJ Voorbij, august 19, 2008

2. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries History 1990 – 1994. Statistics 1998. Development benchmarking instrument 2000. Implementation benchmarking instrument 2003. Abridged version

3. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Outline DATA SHEET (EXCEL) Raw data Indicators ANALYSIS 1. Performance of individual libraries (2006) 2. Trend analysis for individual libraries (2003-2006) 3. General trend analysis (2003-2006)

4. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 1. University: expenditures and population

5. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 2. Library expenditures

6. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 3. Collection expenditures

7. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 5. Size of the collection

8. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 5.4. Number of electronic journals Whether or not with p-version Same journal received from various suppliers counts as one Including package journals that would not have been subscribed to separately Including journals that are ceased but still part of a package Including free internet journals in the catalogue / A-Z list only if content is downloaded to library server

9. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 6.2. Book processing time: form

10. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 6.2. Book processing time: results

11. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 9. Loans

12. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 10. Interlibrary loan

13. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 11. Number of searches in databases

14. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries 12. Number of articles downloaded

15. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Reliability control (1)

16. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Reliability control (2)

17. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Calculation median relative values

18. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Profile library G

19. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Strong and weak points library G STRONG D4. Number of articles supplied (ILL) 246 D3. Number of books supplied (ILL) 217 WEAK A5. Expenditures e-resources / expenditures printed resources and e-resources 79

20. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Best practices 2006

21. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Trend analysis library D (1)

22. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Trend analysis library D (2)

23. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries General trend analysis (1)

24. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries General trend analysis (2)

25. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries Conclusions 1. Still hard to get reliable data. Keep the required data set as limited as possible 2. Very few examples of learning from best practices 3. Benchmarking is essential for identifying strong and weak point. Library highly appreciate visual presentations 4. Benchmarking is essential for analyzing trends. Mere statistics would suffice.

26. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries ?

27. Koninklijke Bibliotheek – National Library of the Netherlands Benchmarking in Dutch academic libraries