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Merrill Lynch Investor Visit Mike Larson Senior Vice President and General Manager, Access Business Group Mike Larson Senior Vice President and General.

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Presentation on theme: "Merrill Lynch Investor Visit Mike Larson Senior Vice President and General Manager, Access Business Group Mike Larson Senior Vice President and General."— Presentation transcript:

1 Merrill Lynch Investor Visit Mike Larson Senior Vice President and General Manager, Access Business Group Mike Larson Senior Vice President and General Manager, Access Business Group

2 Access Compaq today Enterprise Products Compaq Global Services Sales and Services Solutions

3 Compaq strategy Build the business critical Internet Redefine the Internet experience Ensure customer success through innovative products and solutions serving the global market

4 Billions of Access Devices ScalableAvailableSecure Online All the Time Pervasive information era Growth of wireless and broadband

5 ConvergenceConvergence

6 Access Business Group  Convergence becoming reality  Provides for leaner cost structure  Eliminate duplication of road maps  Position for future market opportunities –SMB fastest growing market segment –Wireless mobility fastest growing product segment Lead the evolution of access solutions

7 Customer benefits  Simplified product lines  Broader availability of access solutions  Easier to do business with  Lower cost products  Dedicated account and support teams

8 ABG profile  Merged groups in March  Revenue approximately $20 billion  Comprehensive portfolio of products & services  Global leader in access devices  #1 in worldwide PDA revenue  #2 in PC market share worldwide  #1 in consumer PCs worldwide

9 ABG’s segment and global balance Q1 revenue North America 45% Region revenue EMEA36% AP 6% LA 7% China 2% Japan 4% Segment revenue Corporate63% Home & Office 30% iPAQ4% Services3%

10 Access Business Group Corporate Access Home & Office Access iPAQ ™ Products Access Services

11 ABG vision Access: anytime, anywhere. Information Communication Entertainment

12 Factors driving anytime, anywhere access Industry Implications Content Services Distribution Devices Partners Customer Requirements Personalized Relevant Secure Simple Convenient Market Drivers Wireless Broadband Internet Mobile Telephony Home PC SMB

13 Access sub-brand strategy Versatile Internet PCs featuring the up-to-the- minute technologies at an outstanding value Presario ™ Innovative personal access devices and solutions iPAQ ™ Evo ™ Manageable PCs for demanding networked environments delivering the best lifecycle value

14 The customer and usage continuum Vertical/ Industrial Business/OfficeProfessionalFamily/PersonalEntertainment Optimize for environment Increase productivity, ease of access Play music, games B E N E F I T S Organize life, career Keep in touch, shop, learn C U S T O M E R S

15 ABG initiatives  Deliver innovative access solutions –Local development of products & services –Drive beyond-the-box revenue streams  Execute business model efficiencies –Significant SKU reduction  Foster lifetime customer relationships –Implementing highly responsive customer support model

16 Compaq’s access sub-brand strategy Innovative personal access devices and solutions iPAQ ™ Evo ™ Manageable PCs for demanding networked environments delivering the best lifecycle value Versatile Internet PCs featuring the up-to-the-minute technologies at an outstanding value Presario ™

17 Evo Leading the evolution of business computing

18 Evo’s rave reviews “Raises the bar on innovation…” “Visionary engineering and design…” "They've created an integrated solution that is flexible."

19 Later this year…  Evo ™ desktops Next year and beyond…  Tablet PC  Dual Worlds

20 Compaq’s access sub-brand strategy Versatile Internet PCs featuring the up-to-the-minute technologies at an outstanding value Presario ™ Innovative personal access devices and solutions iPAQ ™ Evo ™ Manageable PCs for demanding networked environments delivering the best lifecycle value

21 iPAQ ™ One-stop shopping for the digitally connected world

22 Later this year…  iPAQ ™ Music Center  iPAQ Personal Audio Player 2  iPAQ Portable CD player  iPAQ Portable mini-CD player  iPAQ Pocket PC  iPAQ Internet Appliance

23 Compaq’s access sub-brand strategy Innovative personal access devices and solutions iPAQ ™ Versatile Internet PCs featuring the up-to-the-minute technologies at an outstanding value Presario ™ Evo ™ Manageable PCs for demanding networked environments delivering the best lifecycle value

24 Presario ™ Accessing the Internet made easy for home and office

25 Later this year…  Presario ™ desktops –SmartCard keyboard –Coloreal ™ –Windows XP  Presario 4000 series  Presario notebooks –Expanding wireless options

26

27 Imaging products family  Printers  Three in one  All in one  Flat bed scanner  Later this year –Digital cameras

28 Quality and customer satisfaction  Corporate access –#2 in desktop customer satisfaction

29 #2 in corporate desktop satisfaction Source: TBR, Q1’01 Corporate Desktop Weighted Satisfaction Scores 1Q00 through 1Q01

30 Quality and customer satisfaction  Home & Office access –Lowest return rates on H&O desktops –Presario 1800T - #1 laptop - Consumer Reports –Implementing state-of-the-art customer support model –Presario ™ and iPAQ ™ communities established – 70,000 Q&As accessed weekly

31 Compaq holds best-in-class status – Retail returns Months Percentage

32 customer satisfaction

33 Access: anytime, anywhere

34


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